AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
The question isn’t whether AI will impact sales. It’s how quickly sales will follow support’s playbook. But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. Deflection While support deflection is mature, sales deflection is just beginning.
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