SaaStr

OCTOBER 4, 2019

How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. What changes? *

Scale 134

Scale SMB Technical Review Software Review 134

Stax

APRIL 17, 2024

By using a cloud-based integrated payment software solution, you can provide a streamlined user experience while also earning an additional revenue stream through monetization. Use our payments expertise to unlock revenue potential and take your platform to the next level, all with Stax Connect. Contact us today to learn more.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Baremetrics

SEPTEMBER 26, 2021

Most SaaS companies keep an eye on churn, but do you calculate both revenue churn and customer churn? The crystal-clear dashboard gives you a holistic view of your revenue, expenses, and profit for a specified period. Sign up for the Baremetrics free trial and start monitoring your subscription revenue accurately and easily.

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Stax

MARCH 26, 2024

This automation secures a steady revenue stream and refines the customer experience, freeing businesses to zero in on enhancing service quality and bolstering customer loyalty. Providers typically offer solutions designed for easy integration, requiring minimal technical expertise.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). the logo stays with you, but they consume less, so their monthly recurring revenue decreases)? Annual recurring revenue (ARR)-based churn (dollars renewed divided by dollars up for renewal) does not. Q: Do you ever see gross revenue retention without contractions?

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Sales Hacker

SEPTEMBER 23, 2021

Channel partnerships are a major opportunity to build your brand, expand your customer advocates, and scale your revenue. While it might take resources, these programs can make all the difference in scaling your business and hitting tens or even hundreds of millions in revenue. Different types of channel partners in SaaS.

Technical Review 101

Technical Review Scale Systems Review Software Review 101

How To Buy Saas

MAY 26, 2022

Yes, they are monetized and help in gaining revenues. A newsletter generates a good amount of revenue. A newsletter is an amazing way of generating revenues but how do you create a newsletter? An email marketing software ensures the deliverability of the email while managing the technical support required.

Merchant Services 52

Merchant Services Technical Review Software Review Entertainment 52

ChurnZero

JANUARY 20, 2021

Clearbit, a B2B tool that personalizes customer interactions, initially focused on top-line revenue as a key metric. We might ask again: is all revenue good revenue? Delving further, Sornson said he found that 86% of the business’s long-term revenue resulted from 18% of leads. Dollars are dollars, right?” Sornson said.

Customer Success 98

Customer Success Scale SaaS B2B 98

Neil Patel

JULY 12, 2021

But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue. Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. With this tool, you can take your revenue to the next level.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Chaotic Flow

AUGUST 18, 2015

In traditional licensed software, that cost is immediately recovered when a deal is closed by the revenue of the deal. There is very little uncertainty about the value of any new contract: it is the margin reaped between license revenue and acquisition costs. Churn is just negative retention, and retention is revenue.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Sales Hacker

SEPTEMBER 24, 2022

About 96% of people who visit your website are not ready to buy — so optimizing the journey from “awareness” to “action” is key for meeting your revenue goals. Skipping this step will result in missed opportunities and revenue loss. Technical support. 7 elements of a high-converting sales funnel. Guided tutorials.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

SmartKarrot

JUNE 23, 2023

By comprehending and assisting current Searchspring consumers, you may increase retention and revenue. Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential.

Customer Success 19

Customer Success Consulting Technical Support Retention 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

JANUARY 5, 2023

Host regular check-ins with customers as well as quarterly business reviews to ensure adoption and sharing of success metrics such as conversion rate increase and revenue uplift. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

FEBRUARY 15, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco Bay Area, US (Hybrid) Organization: Ambi Robotics As a Head of Customer Success, you will serve as high-level customer contact and advocate, responsible for seamless implementations, adherence to SLA’s, and efficient resolution of support matters.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

APRIL 21, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). As a Vice President of Customer Success, you will lead the team responsible for building and sustaining the strategic relationship with the customers and the revenue.

Customer Success 19

Customer Success Payment Services Payment Methods Payments 19

ChurnZero

OCTOBER 22, 2020

CSM system adoption shows signs of extending beyond the technology vertical, and there is also a growing focus on revenue expansion rather than solely retention. When it comes to customer retention, there’s business-altering revenue at risk. You must also consider the technical support that your team will require on a recurring basis.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

SmartKarrot

NOVEMBER 9, 2022

Expand the revenue in accounts through cross-selling and up-sell referrals. Work closely with the technical team to drive adoption and reduce churn. Identifying potential up-sell opportunities for new recurring revenue and Professional services. Increase renewal rates and reduce churn. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Self-service support. Technical support Forms of technical support include developers’ docs, one-on-one setup calls, integration assistance, network systems compatibility, tweaks in code, or technical workarounds.

Strategy 105

Strategy Technical Review AI Search Technical Support 105

Sales Hacker

JUNE 14, 2018

There are many levers a sales leader or organization may pull to gain scale, accelerate revenue, drive cost savings, or augment sales team structures. Consider the following do’s and don’ts to make sure you select the sales solution provider that best fits your needs, and starts building revenue. 4) DON’T expect immediate results.

Outsourcing Services 58

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 58

Full Session

DECEMBER 13, 2022

By understanding the factors influencing product adoption, businesses can increase the chances of success for their new product or service and ultimately boost their revenue. Finally, product adoption is vital for generating revenue. Image source: New Breed Revenue. Why is product adoption important? High costs.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

SmartKarrot

DECEMBER 14, 2022

manage the technical support team. create revenue and expenditure budgets. Role: Head of Customer Success Location: Edinburgh, Scotland, United Kingdom (Hybrid) Organization: Inspired Selection As a Head of Customer Success, you will lead the strategy for customer success (for teachers and pupils).

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

SmartKarrot

JANUARY 12, 2023

Role: Head of Customer Success Location: Remote, United States Organization: Formant As a Head of Customer Success, you will create, optimize and execute a Customer Success strategy including team organization and expansion-based revenue growth.

Customer Success 19

Customer Success Scale Technical Review Technical Support 19

SmartKarrot

AUGUST 3, 2022

Net Retained Revenue). Build and lead a world-class team by developing the existing team of 7 CSMs and hire new team members in line with company revenue goals and OKRs. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. growth opportunities and risks).

Customer Success 19

Customer Success Sales Hiring Technical Support Leadership 19

CustomerSuccessBox

NOVEMBER 2, 2021

In general, the Sales team will be measured on meeting the quota, sales revenue, and potential revenue pipeline, and so on. Technical deliverables- configuring APIs, integrations, provisioning and customising of the system. Main point of contact for technical support throughout the onboarding process.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

SmartKarrot

SEPTEMBER 23, 2022

Improve the processes to coordinate with technical support and services team to drive overall customer health. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Develop and implement repeatable processes for customer management.

Customer Success 15

Customer Success Sales Hiring Travel Technical Support 15

Intercom, Inc.

JANUARY 5, 2023

Could all of this extra work, unhappy customers, and lost revenue be avoidable? In other words, customer churn is doing pretty well, it’s about the same as it’s been, and revenues are going up, “so we must be doing something well.” And the other problem is that they think it’s going pretty well anyway.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

SmartKarrot

SEPTEMBER 22, 2022

Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers. Performs other related duties as assigned.

Customer Success 19

Customer Success Technical Support Leadership Trends 19

SaaSOptics

NOVEMBER 18, 2021

Get to Know the 5 Steps of Revenue Recognition. Revenue recognition, affectionately referred to as “rev rec,” is a process that outlines when and how revenue should be recognized within a company’s accounting cycle. Why Does Revenue Recognition Matter? What Are the Five Steps of the Revenue Recognition Process?

Payments 80

Payments Payment Services Revenue Payment Solutions 80

SmartKarrot

NOVEMBER 29, 2022

Role: Associate Customer Success Manager Location: Brisbane, Queensland, Australia Organization: Skedulo As an Associate Customer Success Manager, you will lead a book of customer accounts with the goal of renewing customers year over year and identifying revenue expansion opportunities. Apply here: [link] .

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

SmartKarrot

OCTOBER 13, 2022

Apply here: [link] Role: Customer Success Manager, Scotland Location: Edinburgh, Scotland, United Kingdom Organization: Axon As a Customer Success Manager, you will provide excellent customer service and technical support daily to the largest customers making sure their expectations are exceeded.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

JUNE 9, 2022

Work with the Marketing Director to execute a first-class digital retention strategy, ensuring not only low levels of customer churn but also revenue growth within upselling to existing customer base. Provide technical support for customers. Focus on achieving KPIs in customer rollout, engagement, and usage.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

MAY 27, 2022

Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. Maintain & gain knowledge of the languages & technologies supported by New Relic. Assist in training customers on using New Relic to troubleshoot real-time performance issues. Apply here: [link].

Customer Success 19

Customer Success Technical Review Technical Support Systems Review 19

SmartKarrot

SEPTEMBER 19, 2022

Be a positive contributor to the collective team in order to maximize Mindbody’s short and long-term revenue goals. Assist in the collection of customer feedback on social media platforms. Maintain high levels or customer retention and customer satisfaction within your portfolio.

Customer Success 19

Customer Success Technical Advisors Technical Review Social Media 19

SmartKarrot

APRIL 6, 2021

Manage customer service team and technical support team to ensure high-quality interactions and timely resolutions to issues. Oversee Technical Support and deployment processes to improve performance. Develop and maintain client relationships to help drive revenue growth.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

APRIL 22, 2022

Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

APRIL 5, 2022

As a Customer Success Manager, you will maintain and grow monthly recurring revenue for RingCentral’s most valued customers. Provide technical support for customers. Role: Customer Success Manager. Location: London, England, United Kingdom. Organization: RingCentral.

Customer Success 19

Customer Success Technical Review Technical Support Enterprise 19