User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 94

Churn Retention Onboarding Engagement 94

Hull

OCTOBER 28, 2020

In this webinar, we dive into a noteworthy component of a strong product-led strategy: customer behavioral data. How Pusher utilizes behavioral data for customer acquisition and retention. Register for our webinar. The tech infrastructure, data transformations, and data flows powering their success. Register.

Retention 75

Retention Data B2B Acquisition 75

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 97

Customer Lifetime Value Retention Marketing Scale 97

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 97

Retention Customer Lifetime Value Onboarding Acquisition 97

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Q&A from the ’22 B2B SaaS Trends Webinar. The CFO perspective on B2B SaaS metrics.

Trends 98

Trends B2B Scale Payment Features 98

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Scale 98

Scale Benchmarks Leadership B2B 98

Hull

OCTOBER 28, 2020

In this webinar, we dive into a noteworthy component of a strong product-led strategy: customer behavioral data. How Pusher utilizes behavioral data for customer acquisition and retention. Register for our webinar. The tech infrastructure, data transformations, and data flows powering their success. Register.

Retention 52

Retention Data B2B Acquisition 52

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is the rate at which your business can keep its paying customers over a given period of time.

Churn 199

Churn Retention Strategy Education 199

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

ReSci

FEBRUARY 19, 2021

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Build Brand Loyalty and Value with Email Marketing appeared first on ReSci.

Branding 77

Branding Marketing Retention Business 77

Mucker Capital

JANUARY 9, 2024

In this Mucker Growth session, Julius Lai from ArtShare d iscusses customer retention, which is often overlooked but essential for startups facing growth challenges. The following content will provide practical recaps from the webinar, including a diagnostic tool and real-world examples, making it useful for a broad audience.

Retention 52

Retention B2C Scale Acquisition 52

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. What is customer loyalty?

Retention 93

Retention SaaS Customer Lifetime Value Education 93

ReSci

OCTOBER 7, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: The 3 Keys to Holiday Success – Jump start your holiday marketing appeared first on ReSci.

Marketing 91

Marketing Retention Business Branding 91

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Scale 52

Scale Technical Review AI B2C 52

Chart Mogul

FEBRUARY 4, 2020

Webinars are a powerful tool that can be used at every stage from turning unsuspecting leads into loyal customers. We asked Demio, one of the leading brands when it comes to webinars, to give us ideas on how to use webinar marketing for success. How do you use webinars for potential customers in the awareness phase?

Marketing 69

Marketing Social Media B2B Onboarding 69

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Totango

APRIL 9, 2024

For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional.

Scale 106

Scale Sales Compensation Customer Success 106

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Software Review 59

Software Review Customer Success Onboarding Churn 59

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention. It can impact your bottom line.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

ReSci

AUGUST 2, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Become data driven – activate your marketing data appeared first on ReSci.

Data 55

Data Marketing Retention Business 55

Chart Mogul

FEBRUARY 4, 2020

Webinars are a powerful tool that can be used at every stage from turning unsuspecting leads into loyal customers. We asked Demio, one of the leading brands when it comes to webinars, to give us ideas on how to use webinar marketing for success. How do you use webinars for potential customers in the awareness phase?

Marketing 52

Marketing Social Media B2B Onboarding 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Scale 52

Scale Benchmarks Leadership B2B 52

Intercom, Inc.

JANUARY 18, 2023

In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. Retention is about more than onboarding. To increase retention and reduce churn consistently, you need a system that continuously drives value for your customers across their entire lifecycle.

Strategy 118

Strategy Retention Churn Acquisition 118

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 89

Retention Strategy Sales Social Media 89

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Webinars play an important educational role. Better alignment between user needs and what the product offers increases user retention and customer lifetime value. What is marketing-led growth?

Strategy 102

Strategy Marketing Social Media AI Search 102

User Pilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Engagement 103

Engagement Metrics Underperforming Technical Team Scale 103

ChurnZero

JULY 9, 2020

Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. So, if your retention is on the rocks, and you’re wondering what else you can possibly do to save it, make sure you’re marketing to your customers.

Retention 64

Retention Strategy Scale Sales Recruiting 64

BrightBack

JULY 22, 2019

A retention strategy designed around today’s customer has never been more critical. In our recent webinar on customer retention trends , Brightback CEO Guy Marion and Crazy Egg General Manager Suneet Bhatt talked retention tactics, and how retention strategy looks different for B2B, B2C and hybrid companies.

Retention 66

Retention B2C B2B Education 66

ReSci

MAY 24, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar – Life without retail: How brands can adapt during COVID-19 appeared first on ReSci.

Branding 52

Branding Retention Business 52

ReSci

JULY 14, 2019

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Capturing the Modern Customer Using Data and Personalization appeared first on ReSci.

Data 59

Data Retention Business 59