Valuize Consulting
DECEMBER 20, 2023
Webinar: How To Build & Scale A Powerful Digital Customer Success Program As your organization grows, the need for a robust Digital Customer Success strategy becomes more urgent and the challenges of scaling that digital model become more complex. Watch Webinar 2. Watch Webinar 5. Read Article 4.
User Pilot
FEBRUARY 4, 2023
To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. In-app guidance – Slack.
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Blulogix
OCTOBER 11, 2023
Maximizing Profitability: The Impact of a Best-in-Class Mediation Engine for Managed Services Providers By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. A lower leakage rate indicates improved revenue assurance.
Blulogix
JANUARY 24, 2024
Customer Retention: Consider the impact of enhanced customer experiences on subscriber retention rates. Choosing the appropriate billing system for a subscription-based business is a decision of considerable importance, influencing operational efficiency, revenue generation, and customer satisfaction.
ChurnZero
JUNE 12, 2020
Customer feedback metrics: Customer Success Operations analyzes customer satisfaction survey (such as NPS, CSAT, and CES) findings to inform leadership on areas of opportunity for development. Customer experience metrics: Customer Success Operations monitors service quality and productivity as it relates to overall operational efficiency.
ChurnZero
MAY 20, 2021
Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. This payback could be through increased revenue retention or the number of accounts each of your existing CSMs manage.
SmartKarrot
DECEMBER 16, 2022
Deliver an annual program of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product, and Professional Services) to deliver additional value and enhance the customer relationship. Structure measurable KPIs around client health, retention, product implementation, and adoption.
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