User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Personalize the customer experience , for example, through tailored onboarding. Use onboarding checklists with progress bars to guide users through activation milestones. Customer retention rate formula.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models?

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

User Pilot

MAY 7, 2024

Appcues – best product adoption software for user onboarding. Whatfix – best product adoption platform for employee onboarding. Key features Userpilot boasts various features that help product teams collect customer feedback, streamline onboarding, and collate actionable insights. Userpilot UI patterns.

Software Review 105

Software Review Software Scale Onboarding 105

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Let’s get started! What is contextual sensitive help?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support.

Scale 104

Scale SaaS Onboarding Engagement 104

User Pilot

FEBRUARY 19, 2024

Tracking drop-off rates helps teams identify usability issues, improve conversion rates, enhance user experience, and optimize the onboarding process. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. Want to find out how Userpilot can help you reduce your drop-off rates? Book the demo!

Onboarding 105

Onboarding User Experience Benchmarks Mobile 105

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

User Pilot

APRIL 21, 2024

If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start. Examine customer data to understand how you can further improve your help resources. You log in to try and use the product.

Strategy 105

Strategy Customer Support SaaS Technical Review 105

User Pilot

MARCH 29, 2024

Lack of help resources. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Encourage activation with an onboarding checklist. Offer self-service support with a resource center. Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product.

Scale 105

Scale Sales Funnel Onboarding Retention 105

User Pilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. Now let’s go over 12 tactics that any SaaS can implement to increase LTV: Collect customer data such as JTBDs, use cases, pain points, and job titles to provide a personalized onboarding process.

Customer Lifetime Value 103

Customer Lifetime Value SaaS Onboarding Retention 103

User Pilot

DECEMBER 23, 2023

The goal of primary onboarding is to activate users by showing them how to use key features, while secondary onboarding allows them to discover more advanced features and realize the full value of the product. Tertiary onboarding aims at keeping users engaged and turning them into product advocates. Book the demo!

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Now let’s go over five examples of product experience strategies for SaaS: Personalize product experiences based on customer feedback for quicker value realization.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

OCTOBER 26, 2023

Personalized onboarding allows users to learn how to use the product and reduce time to value. Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance. Userpilot onboarding flow builder.

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers. Here are some examples.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Implement onboarding checklists to drive users to the activation point. What is a good customer churn rate?

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Onboarding stage : Providing upfront support to solidify the decision to stay, making the learning curve easier, and enhancing the initial experience. Why is customer lifecycle management important?

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Use interactive walkthroughs to guide users and boost onboarding engagement.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Provide self-service support with a resource center.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 98

Onboarding VP of Engineering SaaS Consulting 98

User Pilot

APRIL 14, 2023

A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Employee adoption: used within organizations to help onboard and train employees to use new software and support their digital transformation efforts. moment and adopt the product.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

AUGUST 20, 2023

There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. Creating a tooltip with Userpilot.

Software Review 95

Software Review Scale Onboarding User Experience 95

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Resource centers and chatbots are another way to provide automated guidance and support to users. Userpilot allows teams to automate in-app user onboarding and feedback collection.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

OCTOBER 6, 2023

We also highlight 6 examples of successful SaaS demos. There are many different types of product demos in SaaS, but the most common ones are product demo videos, live product demos from a sales team, product tours, interactive demos, and pre-sign-up product demos.

Onboarding 105

Onboarding Software Review Transportation Engagement 105

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 96

Onboarding Engagement Retention Software 96

User Pilot

MARCH 5, 2024

Product teams can use funnel visualizations to track the performance of their onboarding flows. In the context of SaaS products, we often talk about the marketing funnel , the sales funnel, or the product funnel visualization. Complete the onboarding checklist. Each of the actions becomes one stage in the onboarding funnel.

Trends 100

Trends User Experience Onboarding Sales Funnel 100

User Pilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital circuits are a bit brainier (faster and more reliable with calculations) but it can be a complicated, resource-heavy lift. So, now what?

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To see how Userpilot helps SaaS companies grow, book the demo! What are growth initiatives? What do successful companies do to drive growth ?

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105