ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

User Pilot

OCTOBER 26, 2023

Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Product-led growth (PLG) is a go-to-market strategy that leverages the product as the main driver of customer acquisition , retention , and account expansion. Resource center in Userpilot. Sounds perfect, right?

Outsourcing Services 103

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 103

User Pilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Efficient allocation of resources.

Customer Lifetime Value 103

Customer Lifetime Value SaaS Onboarding Retention 103

Andreessen Horowitz

FEBRUARY 8, 2024

In traditional B2B SaaS sales, companies want to sell large upfront annual commitments, so salespeople’s compensation is mostly designed to maximize deal size. If your product’s journey is mostly self-guided, chances are this isn’t where your sales team is having a big impact. The problem comes down to incentives.

Compensation 85

Compensation Sales Recruiting Sales Systems Review 85

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. Content localization can benefit SaaS companies in a number of ways.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. The purpose of user profiling in the SaaS context is to collect and analyze data on users to understand their behaviors, preferences , and needs.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

User Pilot

APRIL 16, 2024

Typical customer journey stages are Awareness, Consideration, Decision, Activation , Adoption, Renewal, Expansion , and Loyalty. They guide decision-making and strategy optimization to enhance the customer experience. Expansion – when they upgrade to a higher plan or buy add-ons. Customer journey stages.

Churn 105

Churn Customer Lifetime Value Mobile Retention 105

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

Baremetrics

OCTOBER 21, 2020

Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. That’s what this guide is all about. Both of these churn metrics are important to track.

Churn 118

Churn Revenue Benchmarks Pricing 118

User Pilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. And it mainly involves increasing retention, preventing churn, building loyalty , and generating account expansion revenue.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. It focuses on customer retention , loyalty, and account expansion. This is the main question we explore in the article.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JUNE 26, 2023

However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. For SaaS businesses, this refers to paying customers only.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. This allows them to drive account expansion and product growth. Let’s dive in, shall we?

Management 105

Management Scale Customer Lifetime Value SaaS 105

User Pilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Create a personalized in-app resource center to help users find solutions relevant to their use case. These step-by-step guides prompt users to complete each step and move to the next.

Onboarding 96

Onboarding Social Media Retention Branding 96

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Let’s get right to it!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

User Pilot

SEPTEMBER 25, 2023

And how can your SaaS business use them to facilitate product growth ? Product-led growth is a very attractive concept for SaaS companies because it offers a number of benefits. User onboarding – flows that guide new customers through the initial setup and use of the product. What is a PLG motion? Let’s dive in!

Acquisition 105

Acquisition AI Search Onboarding Software Review 105

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

Customer Success 52

Customer Success Churn Onboarding Consulting 52

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. Consequently, you would have to invest more resources in your organic strategy.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

OCTOBER 27, 2023

Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support. Product-led growth strategy vs. sales-led growth strategy for enterprise Sales-led growth and product-led growth are 2 different approaches to customer acquisition and product expansion.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

AUGUST 10, 2023

User onboarding best practices for SaaS – Yaakov Carno. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. Yaakov’s 8 user onboarding best practices for SaaS So, how do you help your users experience product value?

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In structure by metrics, different teams work to improve different KPIs.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. Using tooltips and running webinars to guide customers can help you drive feature discovery.

Development 98

Development Scale Retention Onboarding 98

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! They can also be used for feature announcements, promoting limited-time offers, or to guide users with new functionality that they aren’t familiar with.

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

User Pilot

JULY 13, 2022

Product Hunt Stories include news, opinions, interviews, and how-to guides. Blogs are one of the best, if not the best product management resources, that expand your knowledge in the field. SaaS Product Adoption: The Ultimate Guide. Product Talk is a valuable resource for product professionals. Product Talk.

Technical Review 98

Technical Review Management Leadership Systems Review 98

OpenView Labs

APRIL 8, 2021

Back in November I started writing about why forward-thinking SaaS companies are shifting to usage-based models. While many of the most successful public and private SaaS companies were already usage-based, there wasn’t a clear playbook on the complexities of scaling a usage-based business. On the ground, it’s not always that simple.

Pricing 97

Pricing Scale Subscription Payment Features 97

User Pilot

JULY 31, 2023

Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. Identify and maximize account expansion opportunities. To see how it works, book the demo!

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

ChurnZero

FEBRUARY 17, 2021

Here are the top business challenges in descending order for Customer Success professionals according to TSIA, along with some recommend resources to help in each of those areas. TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Conversion.

Customer Lifetime Value 67

Customer Lifetime Value Social Media Travel Onboarding 67

User Pilot

DECEMBER 23, 2023

That’s what our comprehensive guide explains. A good user retention rate for a SaaS product is 90-97%. Resource centers enable users to resolve their problems independently and prevent churn. In SaaS, new user retention describes how many new users keep using the product or feature over time. Book the demo!

Retention 104

Retention Customer Lifetime Value Social Media Churn 104

User Pilot

AUGUST 18, 2021

For SaaS companies, this can help to get insights into customer interactions with your product and brand which tells you what brings value to your customers. Measuring customer engagement helps improve retention , account expansion , and product advocacy. User Journey in SaaS. Why measure customer engagement for SaaS?

Engagement 98

Engagement Retention Software Review SaaS 98

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? In-app self-service support via tools like resource centers boosts day 1 retention by making it faster and easier for users to activate and adopt your product. What is product adoption in SaaS? Product adoption rate benchmarks in SaaS.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

User Pilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. This way, users will feel supported at every time and address common sales objections.

Trends 105

Trends Social Media AI Search SaaS 105

ChurnZero

FEBRUARY 23, 2023

Retention keeps a business running at its current course and speed—but loyalty drives growth through customer expansions and additional purchases. Customer health scores are an effective tool to gauge expansion likelihood. While retention and loyalty are sometimes used interchangeably, they are different.

Management 52

Management Technical Review Retention Customer Lifetime Value 52