Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. What are your strategies for recruiting and retaining talent within your respective organizations?

Payments 112

Payments Forecasting Payment Services Payment Solutions 112

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” Why does he believe this is so important?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Which is a super useful tactic.

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

User Pilot

NOVEMBER 23, 2023

As they get larger or introduce new product lines too quickly, we often go too broad with the market that we’re serving and start losing touch with the customer’s needs. In other words, the product-market fit becomes weaker for some of the target audience. The product momentum gap by Dave Martin.

Scale 96

Scale Underperforming Technical Team Sales Recruiting Software Review 96

Natalia Luneva

NOVEMBER 24, 2021

We found out that there is a lot of content surrounding product-market fit, there is also a lot of content around a company doing an IPO and the founder reflecting on the journey. We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

User Pilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Product optimization: choose metrics related to your goals.

Management 91

Management Sales Recruiting User Experience Customer Lifetime Value 91

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 84

Onboarding SaaS Payments Payment Services Payment Solutions 84

User Pilot

NOVEMBER 21, 2023

A product launch checklist is a list of tasks that you need to complete to successfully launch a new product or feature. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Why is a product launch checklist important?

Underperforming Technical Team 93

Underperforming Technical Team Sales Recruiting Social Media Market Research 93

SaaStr

MAY 24, 2019

I was personally responsible for my action, to any concurrent projects on the delivery side, I was responsible for managing digital marketing, recruiting. And from that perspective, I do think that there is in view, sort of a proven formal and [inaudible 00:08:17] expand where you figure out your product market fit.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

OpenView Labs

JANUARY 25, 2022

If a user does see value on their first day, they’re far more likely to become a paid customer and share your product with others, compared to if they don’t. Improvements to new user activation tends to improve all downstream KPIs: free-to-paid conversion, retention, net expansion, CAC payback, NPS, etc. We’ve all been there.

Onboarding 76

Onboarding Sales Recruiting Software Interviewing 76

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Sales and Marketing Consultants. Human Resources Consultants. These consultants work specifically on employee needs. IT Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

The Angel VC

AUGUST 10, 2011

One could almost say that CAC and CLTV are for a SaaS company what wholesale price and sales price are for a retailer. Just like a merchant needs to buy products and sell them at a higher price, a SaaS business needs to acquire customers at costs that are lower than the customers' lifetime value. along the way.

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

ProfitWell

DECEMBER 10, 2019

With this pay-for-loyalty model, “Instead of talking about margins and mark-ups,” Tien points out, retailers are “talking about membership churn and retention. Instead of discounting products, they’re developing relationships.”. Recruit your teammates into the subscription know: recurnow.com to sign up for episodes on the daily.

Sales Recruiting 41

Sales Recruiting Subscription Payment Features Onboarding 41

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. opportunities and risks). Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

FEBRUARY 15, 2023

A varied set of remote-first employees should be recruited, trained, and given opportunity for ongoing growth and professional development. developing your product expertise and improving your customer education methods. developing your product expertise and improving your customer education methods.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

APRIL 6, 2022

Work with the VP of Customer Success to drive customer success annual planning, including determining account segmentation, organizational design, account coverage, and capacity model. Effectively partner across sales, product, and marketing teams. Role: Customer Success Manager. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Customer Lifetime Value Onboarding 19

SaaStr

JULY 1, 2021

I want to come be your VP of sales and, you’re going to meet me for the first time. Spencer : For me, the key things for a VP of sales is, “OK, tell me about your best reps. We’re trying to recruit someone that’s way above our weight class, so that we can actually scale. You hire a search firm.

VP of Engineering 279

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 279

SmartKarrot

OCTOBER 25, 2021

Build the process of working with SheerID’s largest customers and partner with Sales in developing a roadmap for revenue growth and retention. Partner with EMEA Sales Leadership to develop the plan for Customer Success expansion into that region.

Customer Success 19

Customer Success Sales Recruiting Software Review Onboarding 19

SmartKarrot

OCTOBER 7, 2021

Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs. Proactively manage customer health by monitoring, documenting, and effectively driving success plans for high customer retention and loyalty.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Hull

SEPTEMBER 1, 2020

It essentially teaches them how to solve problems and make your product an essential part of their lives. But you can’t do it with top of the funnel marketing or sales anymore. In this era of product-led growth, your product does all the talking. Better correspond with your marketing, sales and product departments.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Review 10

Sales Hacker

MAY 28, 2019

SaaStock is a gathering of SaaS Sales Leaders, Founders, VCs, and anybody passionate about building a SaaS business. And make sure you’re following Sales Hacker on Instagram , Twitter , and LinkedIn. So how do you design a go-to-market strategy that ensures product-market fit stays strong?

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. Repeated engagement, fostered by these personalized experiences, encourages product adoption and significantly boosts retention rates.

Sales Recruiting 102

Sales Recruiting Underperforming Technical Team Interviewing Social Media 102

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 80

Strategy Sales Recruiting Customer Success Acquisition 80

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. Given that the primary metric we measure growth in is revenue, it follows that sales feels growth more acutely than almost any other function.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStr

APRIL 30, 2022

How much is a customer going to bring you over his lifespan using your product? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. This is products that sell themselves.

SaaS Payments 244

SaaS Payments Metrics Payment Methods Scale 244

SaaStr

MARCH 1, 2019

What were the findings on what good looks like when it comes to logo retention? What time frame from SAL to closed lead suggests product market fit? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Tom Tunguz: Yeah.

Scale 121

Scale SMB Sales Recruiting Sales Hiring 121

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 192

Merchant Services Scale Sales Recruiting Sales 192

Intercom, Inc.

JUNE 3, 2021

If you’ve got a good setup, then more teams equal more product, and more product equals more marketing and more sales and all sorts of stuff like that. The only challenge there is your recruiting capacity, right? Is there an adjacent ask in marketing? So you can hire more and hire faster.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

ChurnZero

APRIL 27, 2021

A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Option B is awesome revenue growth, 200%, but mediocre revenue retention, 70%.

Scale 220

Scale Sales Hiring Revenue VP of Engineering 220

SaaStr

APRIL 3, 2020

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * How is marketing being pushed further into the realms of CS? Anthony Kennada: Totally.

Sales Recruiting 182

Sales Recruiting Sales Hiring Scale Branding 182