SaaStr

AUGUST 2, 2021

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have? And remember to scale.

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Outsourcing Services Scale Scaling Outsourced Development 284

SaaStr

AUGUST 5, 2023

— Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 28, 2023 So there’s a strategy I really only see a handful of vendors using, but it really, really works IMHO. Guillaume “G”Cabane of HyperGrowth Partners, ex-VPM at Drift, Segment and Gorgias ran the actually numbers and found something similar. And no, you can’t outsource it.

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Outsourcing Services Strategy Marketing Content Marketing 246

SaaStr

MAY 26, 2021

The last thing the world needs is another one about a boring vendor, telling the world how insightful they are, written by their junior marketing manager. So 99/100, don’t chase this strategy unless you know for sure you can pull it off. Don’t try to adopt cookie-cutter higher traffic strategies when you have zero traffic.

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Outsourcing Services Scale Leadership Mobile 283

SaaStr

MAY 27, 2025

Secondary markets and alternative exit strategies will become increasingly important. #4. Why It Matters : This is forcing LPs to completely rethink their investment strategies and cash flow planning. Some funds are changing their Limited Partner Agreements to reflect this new reality.

Outsourcing Services 165

Outsourcing Services Venture Capital Outsourced Development Data 165

Neil Patel

OCTOBER 13, 2020

But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. You could even outsource by shipping a business process like manufacturing overseas. Understand Why You Want to Outsource. Make a List of Common Tasks.

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Outsourcing Services Outsourced Development Sales Hiring Technical Review 143

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Services and partners are also a big part of their growth story.

Outsourcing Services 289

Outsourcing Services Payments Merchant Services SaaS Payments 289

Neil Patel

MARCH 12, 2021

If you’re feeling overwhelmed, one of the questions you should ask yourself is “should I outsource my blog?” You could split up the work with guest posts , staff bloggers, or outsource your blog completely. They may be turned off if you step back and start outsourcing your blog posts. It depends.

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Outsourcing Services Outsourced Development Sales Hiring VP of Engineering 144

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MARCH 1, 2024

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. Microsoft Google Meta Each is playing a different strategy.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

FastSpring

MARCH 25, 2019

Successful software companies across the globe understand that partnering with a full-service ecommerce platform is the key to growing their business. Keep reading to find out why outsourcing your ecommerce can empower you to stay competitive in the global software marketplace.

Outsourcing Services 113

Outsourcing Services Payment Methods Payment Solutions Payment Services 113

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. Companies grew more slowly, there was nothing for a CFO to really do for years, and you could sort of outsource everything and just keep an eye on the bank statement. Find accounting firms that outsource different roles.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. And the way you get it is whether it’s outbound, generally inbound events or whatever, solve a 10 X pain point, solve a unique pain point that a large enterprise has that other vendors don’t provide. So, thanks man. So hope that’s helpful.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Sales Hacker

NOVEMBER 16, 2018

Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process. In this article, I’ll talk about the pros and cons of complete outsourcing, outsourcing certain functions of the SDR role, and building your entire SDR team in-house.

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Outsourcing Services Outsourced Development Scale Sales Hiring 95

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Outsource Undifferentiated Heavy Lifting.

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Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. with Olivier Adam, Chief Growth Officer at ReferralCandy Successful Scaling Across Markets, Lessons in Marketing & Building GTM with IvyCap’s MP with Ashish Wadhwani, Co-founder and Managing Partner.

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VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

FastSpring

MAY 20, 2019

There comes a point in your company’s lifecycle when you must decide between outsourcing your ecommerce operations or continuing to keep everything in-house. Keep costs under control — An outsourced agency can mean big bucks, especially if you’re just getting your footing. Outsourced Ecommerce Solution.

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Outsourcing Services Payment Methods Outsourced Development Payment Solutions 104

Frontegg

JUNE 9, 2025

What Is Authentication as a Service? Authentication as a Service (AaaS) is a cloud-based solution that provides authentication functions for users, applications, and devices. It allows organizations to outsource their authentication needs, reducing the burden of managing and maintaining this critical security component in-house.

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Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

Sales Hacker

MARCH 22, 2018

In this article, I will summarize what I’ve learned about B2B sales outsourcing. W hat is Sales Outsourcing? Sales outsourcing gives parts of your own sales process to others (individuals or agencies). Reasons to outsource include: Lack of expertise and experience in some sales functions (e.g. Lead Generation).

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Outsourcing Services Sales Outsourcing Outsourced Development Scale 97

SaaStr

APRIL 21, 2023

Now, he has five more marketing strategies that are sure to generate more leads if done right. Most of these SaaS marketing strategies require little money, which is great for those lean, mean teams looking to get the most bang for their buck. What is the best strategy for events? You have to do the research. Keep doing it.

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Outsourcing Services Scale Outsourced Development Marketing 258

SaaStr

JULY 14, 2024

software, services) and being honest with investors about the composition of your revenue. Marketing Agencies and Outsourcing: Jason warns against relying heavily on agencies for core functions like lead generation and product-market fit. He suggests breaking down revenue into categories (e.g.,

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Sales Hiring Outsourcing Services Scale Interviewing 239

Sales Hacker

APRIL 25, 2019

And while strategy is incredibly important, considering the cost of every piece of that strategy can be a game-changer to your bottom line. The SMB Decision: In-House vs. Outsourced Sales Development. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner?

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Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 95

Sales Hacker

NOVEMBER 5, 2018

When it comes to business outsourcing, I have been on both sides of the table. I have, since 2009, hired 20+ outsourced resources from all over the world for tasks such as data research, web design, translations, voiceover talent and more. That means that some of our clients, are outsourcing to us. Extreme, right?

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SaaStr

MARCH 2, 2022

Disrupting existing categories can be difficult, so you need to be intentional with your strategy. This strategy will give you solid evidence of what is most effective for your team. Utilizing these strategies can help build a flywheel of success to maximize your company’s ability to have more paying customers.

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Outsourcing Services Scale Outsourced Development Marketing 246

SaaStr

SEPTEMBER 14, 2023

Sam went on to become a CRO at Brex and is now a Partner at Founders Fund. Question #3: What Is A Content Strategy For SaaS? Folks who do mediocre outsourced content or a boring podcast won’t move the needle. SaaStr’s content marketing strategy includes: Holding a customer webinar every week. It always works.

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Outsourcing Services Sales Hiring Scale Sales Recruiting 283

SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. 28% of companies are looking to outsource to cut costs. PST, to unveil the data behind effective scaling.

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Outsourcing Services Scaling Venture Capital Forecasting 176

FastSpring

OCTOBER 23, 2024

Very simply, a merchant of record (MoR) is a legal entity that sells services or goods to a customer. This means that companies can choose to be their own MoR, but they can also outsource this work to a company that takes on those legal liabilities and handles the financial setup behind the scenes for them. Don’t take it from us alone.

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Merchant Services Payments Payment Methods Payment Services 148

Sales Hacker

JUNE 14, 2018

A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results. There are many outsourcing companies, but which of them can actually hold a sales quota and get results?

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Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

Kellblog

FEBRUARY 6, 2023

Company A has a leaner services business at 10% of revenue, where company B’s is kind of hefty at 25%. Both companies have barely profitable services businesses (2% gross margin), but at least company A’s is relatively smaller so that services boat anchor does relatively less damage. You know you want to pick A.

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Outsourcing Services Underperforming Technical Team Outsourced Development Scale 120

Incredo

JULY 8, 2019

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.”. Digital marketing agencies usually write about what a company will receive after partnering with them or why a company should choose their services over another agency’s services. Let’s dive in! #1

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Outsourcing Services Scale Outsourced Development Sales Hiring 200

SaaStr

MAY 4, 2022

You can deploy subscriptions as a service, billing as a service, fraud prevention as a service. You get a service, you get a service, you get a service—everything is a service now.”. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix).

Payment Features 258

Payment Features Payment Services Outsourcing Services Payment Solutions 258

Payrix

JANUARY 28, 2025

However, he cautioned that regulatory trends often swing back, urging businesses to focus on sustainable strategies. However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. Matt stressed that businesses not incorporating AI into their strategies risk falling behind.

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Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

AUGUST 8, 2023

IVP Partner Michael Miao explains, “The role and the scope of the modern finance team has changed dramatically in the last decade. In a fascinating workshop session, Miao shares his thoughts on how finance teams can contribute to company strategy and grow revenue. Cost Optimization Identify and implement strategies to improve margins.

Scale 237

Scale Finance Outsourcing Services Sales Recruiting 237

FastSpring

JANUARY 9, 2025

That said, you might be wondering what strategies work within the confines of today’s rules and if it’s even possible to earn 50% or more of your game’s revenue through D2C. Why these strategies actually can result in >50% revenue coming from D2C. Jump to video. Jump to transcript.

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Payments Mobile Payment Methods Revenue 165

Chaotic Flow

APRIL 23, 2013

Recently, Scott Maxwell of OpenView partners sparked an interesting debate on the topic on LinkedIn that got me pondering it again. The only difference between software and software-as-a-service is that SaaS is delivered over a standards-based network called the Internet. I’ve weighed in on the “What is SaaS?”

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FastSpring

AUGUST 6, 2024

It became complicated quickly, but by partnering with FastSpring as a merchant of record , we were able to simplify it back down for them. What could have been a long and expensive process for the customer, was handled in just days by FastSpring’s tax experts, and all part of the MoR service when you partner with FastSpring.

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Merchant Services Payment Services Outsourcing Services SaaS Payments 167

Intercom, Inc.

JULY 2, 2020

Championing this strategy is Pam Dodrill , Zapier’s VP of Customer Support and Success, whose team works with the company’s more than 100k paying customers and 3 million users. NewVoiceMedia (now Vonage) estimates businesses lose $62 billion every year as the result of bad customer service. The evolution of customer support.

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Outsourcing Services Investment Underperforming Technical Team Outsourced Development 254

FastSpring

MARCH 3, 2023

You’re Running into Issues Localizing Payments “If your strategy for growth includes selling your product in more than, let’s say, two to three currencies or local payment methods, then scaling with a Stripe-type setup can be too slow,” Fred explained. Below, you’ll find highlights from our conversation.

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Merchant Services Outsourcing Services Payment Services SaaS Payments 148