SaaStr

JULY 1, 2025

Early movers who consolidate now will have cleaner data and faster cycles when the technology catches up. Cultural Shift Required : Stop measuring AEs on activity metrics (calls made, emails sent). Start measuring outcome metrics (pipeline quality, deal velocity, win rate). The other 72%? Let AI handle the activities.

Scale 207

Scale Software Review Sales Hiring AI 207

SaaStr

MAY 29, 2025

For a paid pilot, especially with a big expansion opportunity, you need to be laser-focused on setting clear goals and success metrics that align with the customers pain points and desired outcomes. Set Measurable Metrics Define 2-3 key metrics that will determine success. Dear SaaStr: We’re Starting a Big Paid Pilot.

Technical Review 197

Technical Review Software Review Engineering Metrics 197

SaaStr

MARCH 12, 2025

“Marketing is fluffy and unmeasurable” – Unlike sales, which has clear metrics like quota attainment, founders often believe marketing can’t be measured. Instead, focus on two key metrics: Pipeline coverage – Do we have a chance to hit our numbers? Actual sales – Did we hit our targets?

Sales Hiring 195

Sales Hiring Marketing Technical Review Underperforming Technical Team 195

Intercom, Inc.

JULY 15, 2025

How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. But what do you do with 1,600+ reviews across the org? So, what have we found works?

AI 104

AI Metrics Technical Review Artificial Intelligence 104

Tom Tunguz

JULY 22, 2025

But the technology stack for content distribution will mirror the architecture that has been implemented in the online ad world. The AI uses quality metrics, not money, to determine winners. Here’s how it would work in practice : you ask Gemini: ‘What are the reviews of the new Google Pixel phone?’

AI Search 185

AI Search AI Technical Review Systems Review 185

Clouded Judgement

JUNE 6, 2025

ARR (annual recurring revenue) is a hallmark SaaS metric rooted in predictability. However, many companies misuse ARR and count forms of non-recurring revenue as ARR, confusing the metric. When I’m doing diligence and ask a customer, “Why did you go with vendor X?” “I needed this functionality yesterday.”

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

SaaStr

JUNE 14, 2025

This isn’t just a statistic—it’s a fundamental shift that explains why your growth metrics don’t look like they did in 2019. The SaaS industry is now experiencing what every other mature technology sector has gone through. The Bundling and Consolidation Wave is Here Mature markets consolidate.

AI 255

AI Cloud Software Review Underperforming Technical Team 255

Buffer Resources

JULY 18, 2024

It tells you exactly how fast it takes to load the site according to different metrics and suggests areas for improvement. If you have access to a paid Ahrefs account, you’ll also be able to see important keyword metrics like search volume, CPC, and keyword difficulty within the SERPs.

Technical Review 125

Technical Review Software Review Mobile Engineering 125

SaaStr

JULY 14, 2025

Two of the most misunderstood concepts in AI for B2B and SaaS aren’t technical—they’re human. “Human-in-the-loop” and “AI orchestration” have been watered down into feel-good phrases that make AI adoption sound effortless. The reality? It’s actually an organizational capability problem.

AI 169

AI Scale Artificial Intelligence Technical Review 169

SaaStr

APRIL 15, 2025

” Explain the “why now” moment : Connect your funding timing to market dynamics, technological shifts, or other factors creating urgency. Focus on the right metrics : Be transparent about your key metrics rather than relying on vanity numbers. Allow time to build relationships with potential investors.

Technical Review 157

Technical Review Venture Capital Outsourced Development AI 157

SaaStr

MARCH 18, 2025

This practical, observable metric drove more decision-making than sophisticated dashboards or forecasting models. ” This wasn’t just for major deals or quarterly business reviews – it was a fundamental operating principle that persisted “from day one to day one thousand.”

Scale 179

Scale Sales Hiring Scaling Sales Recruiting 179

SaaStr

MARCH 23, 2025

Technical customers report that tasks that previously took weeks are now completed in hours. Beyond their code assistant, they’ve developed Windsurf AI, an agentic IDE allowing non-technical users to build applications – accelerating productivity even further. We should have doubled down on this approach from day one.”

Sales Recruiting 230

Sales Recruiting Sales Hiring Scale AI 230

User Pilot

OCTOBER 19, 2024

It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted. So they make it easier to send these surveys and get more responses.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

MAY 28, 2025

Q: What is the state of the US tech IPO market? Identity/Security Software Faces Headwinds SailPoint’s underperformance reflects broader challenges in the cybersecurity software space, possibly due to market saturation or economic pressures on IT spending. returns and 54.7% for the last 20. A: Healthy.

Technical Review 184

Technical Review Software Review Cybersecurity Advertising 184

SaaStr

MAY 11, 2025

To participate, founders must submit their pitch decks, growth metrics, and funding details. This program ensures that VCs review your startup profile before the event, increasing your chances of securing a meeting. Remember, VCs are selective, so your metrics and pitch need to stand out. #2.

Venture Capital 169

Venture Capital Technical Review Innovation AI 169

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Proactively identify and address customer pain points, challenges, and technical issues.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

SaaStr

JUNE 23, 2025

Linear’s AI issue triaging doesn’t just categorize tickets—it predicts resolution time, suggests optimal assignees, and auto-generates technical context that saves engineering teams 2-3 hours per sprint. This requires product leaders who viscerally understand the technology, not just the market opportunity.

AI Search 169

AI Search AI Technical Review CTO Hire 169

BetterCloud

JULY 24, 2025

Yet, mastering SaaS management metrics is crucial for optimizing software ecosystems. These metrics provide insights into application performance, security , and cost-effectiveness. By focusing on the right metrics, IT leaders can streamline operations and enhance security protocols.

Metrics 52

Metrics Management SaaS compliance 52

Buffer Resources

AUGUST 7, 2024

  A lot of them are “done for you,” with application processes, teams, and technology sorting the most ideal partners for you. This could include product reviews, unboxings, tutorials, sponsored posts, or live streams.  Ensure the content aligns with your brand voice and values.

Social Media 113

Social Media Compensation Technical Review Branding 113

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

BetterCloud

MAY 23, 2025

In 2025, a sprawling, ungoverned tech stack can quickly become a costly and unwieldy beast, hindering agility and draining resources. Here are key strategies to consider for consolidating and simplifying your tech stack. Defining the strategic technology blueprint The “ideal future state” needs to be more than a wish list.

Technical Review 52

Technical Review Strategy Government Systems Review 52

Valuize Consulting

DECEMBER 17, 2024

The Shortcomings of Revenue-Based Ratios Sizing CSM-to-account ratios based on revenue metrics is an exclusively inward-looking perspective. Providing training to a diverse set of business and technical users. Adoption Stage/Maturity : High maturity but plateaued usage; renewal is at risk due to perceived lack of innovation.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Buffer Resources

JULY 24, 2024

Social media analytics tools automate collecting all the metrics related to your performance data so you don’t have to do the math yourself. But gathering those metrics like a layman? Gathering insights from the analysis to optimize the social strategy is your wheelhouse. Delegate that to a software.

Social Media 118

Social Media Outsourcing Services Strategy AI Search 118

User Pilot

DECEMBER 31, 2024

A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Custom dashboards to track key metrics at a glance. According to user review platforms, their plans start at $7,000/year. Pendo vs. Userpilot.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

How To Buy Saas

JUNE 18, 2025

For SaaS and tech firms, the message is clear: mastering the full-stack AI (data pipelines, compute, ML models and application layers) is critical for innovation and growth. This confirms that mastering the full AI stack is a strategic priority for tech companies everywhere. Notably, user reviews of U.S.-born poured $109.1

AI 69

AI Scale Technical Review Software Review 69

Buffer Resources

SEPTEMBER 5, 2024

Refine through self- and peer-edits We run a peer-editing system where each member of the Content team reviews each other’s work. But before sending the article off to my colleagues for review, I run a perfunctory check through Grammarly, for which we have a team subscription.

AI Search 108

AI Search Social Media Systems Review Technical Review 108

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. Value Alignment: Pricing starts to align with the value customers perceive, often measured in metrics such as usage, number of seats, or specific features.

Pricing 111

Pricing Scale SaaS Technical Review 111

How To Buy Saas

DECEMBER 20, 2024

Reviewing KPIs: KPIs or Key Performance Indicators are important for SaaS businesses. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Ideal for creating clean, structured technical content without complexity.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Whatfix G2 review. Whatfix G2 Review.

Mobile 93

Mobile Technical Review Software Review Systems Review 93

SaaStr

JUNE 29, 2025

This isn’t just a comeback story—it’s a masterclass in how enterprise software companies can reinvent themselves when new technological waves create fresh demand for their core capabilities. When new technological waves emerge, platform companies can adapt faster than feature companies. An unprecedented one in B2B.

AI 258

AI Artificial Intelligence Software Review Technical Review 258

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. Create custom analytics dashboards in Userpilot to track relevant metrics and visualize research findings. Also, check credible SaaS review sites like G2 and Capterra to see what users are saying.

SaaS 83

SaaS Social Media Interviewing Scale 83

FastSpring

JANUARY 23, 2025

And the biggest difference between the two of those statements is one, low value to sort of medium and high value, and then two, the actual service layer built into the technology underneath the hood. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

User Pilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

Frontegg

JUNE 9, 2025

By leveraging cloud technologies, AaaS offers scalability and reliability, ensuring that authentication services can handle spikes in demand, such as during a mass login event or a new application rollout. It minimizes the maintenance resources required for updates and security fixes, which are pushed by the AaaS vendor.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

How To Buy Saas

MAY 21, 2025

From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines. Cloud ATS are ideal for most businesses due to their convenience and continuous innovation by vendors. Breezy also offers automation (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

ChurnZero

OCTOBER 25, 2024

That being said, I don’t necessarily take Ringelmann’s metrics at their face value, but I do think there’s value in keeping the concept in the back of our minds as a counterbalance to that of “many hands make light work.” When should you add or create customer success team leads? Build a team you’re proud of. You’ve got this.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52