Clouded Judgement

JANUARY 12, 2024

The ZIRP period created a lot of confusion given software buying was happening at a break neck pace - and it was easy to think you had differentiated product market fit because your business momentum (ie revenue) suggested you did. I hope this post provides a bit of a cautionary tale of raising a mega round ahead of your metrics.

Cloud 284

Cloud Venture Capital Acquisition Revenue 284

Subscription Flow

FEBRUARY 2, 2024

That said, in 2024 the subscription economy is booming and there is generally a lot of intense competition in the industry. In doing all of this, we will be going over some best practices and pointers for configuring Asana integrations with SubscriptionFlow so that you can handle billing, invoicing, reporting, and subscriptions in 2024.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Blulogix

FEBRUARY 11, 2024

Are you looking to enhance customer lifetime value, penetrate new markets, or transition to a subscription-based model? This evaluation should cover everything from your billing and subscription management systems to your data analytics capabilities and customer engagement platforms.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

Valuize Consulting

SEPTEMBER 23, 2024

Outcome-based pricing flips the script on traditional subscription models by aligning costs with the tangible value customers receive. For B2B SaaS companies, this means charging based on measurable outcomes—such as increased revenue, cost savings, or operational efficiencies.

Payments 52

Payments SaaS Payments B2B Pricing 52

FastSpring

JULY 16, 2019

You’re constantly racing against the clock to get your product off the ground and generating revenue as quickly as possible. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 71

Payment Methods Payments SaaS Payments Payment Services 71

SaaSOptics

MARCH 15, 2022

Why are Spreadsheets the Default in Financial Operations? SaaS companies use business rules spreadsheets for order management, contract management, revenue recognition, invoice tracking, renewal management, analytics/metrics, and general reporting. You can adjust and re-send an invoice, no big deal.

Payment Features 59

Payment Features Business Finance Customer Lifetime Value 59

Valuize Consulting

OCTOBER 3, 2024

What’s required is a holistic, engineered customer lifecycle strategy that seamlessly integrates four critical elements: recurring revenue performance, customer value realization, operational excellence, and economic efficiency at scale. Operations are siloed, leading to an inconsistent customer experience.

Scale 52

Scale B2B AI Retention 52

SaaSOptics

MARCH 15, 2022

Why are Spreadsheets the Default in Financial Operations? SaaS companies use business rules spreadsheets for order management, contract management, revenue recognition, invoice tracking, renewal management, analytics/metrics, and general reporting. You can adjust and re-send an invoice, no big deal.

Payment Features 52

Payment Features Business Finance Customer Lifetime Value 52

Blulogix

FEBRUARY 19, 2024

It involves the strategic use of data for decision-making, the flexibility of pricing and subscription models, and the technological integration necessary for operational efficiency and superior customer engagement.

B2B 52

B2B Payment Features Subscription Operational efficiency. 52

Blulogix

FEBRUARY 20, 2024

This blog post explores how technology underpins successful monetization strategies, transforming the way businesses approach subscription models, pricing, and customer engagement. This integration ensures a unified approach to monetization, enhances operational efficiency, and provides a holistic view of the customer journey.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

SaaSOptics

JUNE 24, 2021

Equity-based financing is a dilutive form of capital, which essentially means you are giving a piece of ownership in your company to the financier in exchange for funds to get you up and running while you’re either pre-revenue or your business expenses exceed your revenue. . Pros and cons of debt-based financing .

Finance 59

Finance Venture Capital SaaS Banking 59

OPEXEngine

FEBRUARY 1, 2022

In recent years, the CFO role has evolved from being guardians of the compliance, accounting, F&PA, and forecasting functions to someone who can view and understand metrics to make data-driven decisions for scalable near and long-term strategy, As you plan for 2022, here are three things to help you prepare for hypergrowth.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

User Pilot

JULY 22, 2024

There are many benefits to business analytics, including improved decision-making, enhanced customer experience , and increased revenue. Improved operational efficiency : Analyzing data helps companies spot inefficiencies, streamline operations, save time, and cut costs. Create dashboards in minutes with Userpilot.

Business 79

Business Machine Learning Artificial Intelligence SaaS 79

OPEXEngine

JANUARY 17, 2020

Average COGs in 2008 was 40% of revenue at the time of IPO, and gross margins averaged 60%. For companies IPO’ing in 2018, average COGs had dropped to 31% of revenue and average gross margins had increased to 68.5% Cloud Operations / Platform Support. with a number of companies at over 80% gross margins. Gross Margin Analysis.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. Pick a common anchoring metric that measures a core customer activity.

Scale 52

Scale Payment Methods Payment Services Wireless 52

Subscription Flow

FEBRUARY 14, 2024

Having a CRM like Salesforce for membership management allows your company’s technical staff to focus on other, more productive aspects of business management like expanding the company’s clientele and revenue. Within your CRM, payment details can be directly linked to contacts, sales, and membership records.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

SmartKarrot

SEPTEMBER 21, 2020

Metrics form an essential part of any business. Metrics give you precisely that information based on which you can formulate your business strategies. Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. What are customer success metrics?

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

MAY 26, 2020

Measurable SaaS product metrics need to be looked at if you are to achieve product success. In this article, we are going to look at some of the most useful metrics, to help you ensure your product will achieve the success you are hoping it would. . to acquire just $1 in recurring revenue annually for new customers.

Metrics 10

Metrics SaaS Software Review Acquisition 10

User Pilot

DECEMBER 10, 2023

Revenue run rate (RRR) is one of the simplest metrics for developing a sound business strategy. When used right, it helps SaaS companies analyze and understand their current performance and forecast annualized revenue. TL;DR Revenue run rate is a forecasting technique used to estimate the revenue of a business over some time.

Revenue 79

Revenue Scale SaaS Forecasting 79

Valuize Consulting

DECEMBER 22, 2021

Today, businesses need to continuously deliver outcomes and prove their value if they want to drive greater retention and expansion revenue. Value is the new currency of the subscription economy. Define Your Value-Based Outcomes & Ideal Customer Profile. Unite Your Organization Around A Robust Value Selling Framework.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

Kellblog

MARCH 11, 2020

Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. Constrain services to no more than 20% of revenue.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue.

AI Search 235

AI Search SaaS Advertising Sales Hiring 235

SaaStr

AUGUST 7, 2020

Grew to over a hundred million dollars in revenue in five years. I think in our case it’s even more interesting because when you’re in times of hyper growth folks tend to focus a little bit more on revenue than they do on profitability. We’re really operating on the exact opposite side of the equation.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Baremetrics

AUGUST 28, 2021

As a business owner, you measure your incoming profits and revenue with several metrics. Some of the common metrics for this include net income, gross revenue, and net revenue. Baremetrics integrates directly with your payment gateways. What is gross revenue? What is net revenue? Conclusion.

Payments 90

Payments Revenue Payment Services SaaS Payments 90

OPEXEngine

DECEMBER 23, 2020

Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. Constrain services to no more than 20% of revenue.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Valuize Consulting

JULY 13, 2022

Customer Success Operations is the engine that powers your customer lifecycle with the goal of achieving best-in-class Net Dollar Retention. To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

OCTOBER 23, 2024

This is particularly important in the subscription economy, where recurring revenue models prevail. Recurring Revenue Performance This pillar centers on your organization’s capacity to sustain and grow recurring revenue across your product portfolio.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

SmartKarrot

APRIL 28, 2021

Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. ????Develop Develop relationships that promote retention and loyalty.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. ProfitWell.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. For instance, it’s not the same as telling every user to set payment reminders during a generic product tour.

SaaS Payments 72

SaaS Payments Payment Services Payment Solutions Payment Methods 72

User Pilot

JANUARY 26, 2021

Companies that are able to get a complete picture of their customer journeys can improve their customer experience report an increase in their revenue. Forbes reports 84% of companies that work to improve their customer experience report an increase in their revenue. The modern customer journey is a multi-channel, multi-stage event.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. ProfitWell.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100