Clouded Judgement

JANUARY 12, 2024

Founders should always be aware of what metrics would be required to exit at the valuation they’re raising at under standard exit multiple assumptions (I hope my weekly posts help shed light on what “standard” multiples are). I hope this post provides a bit of a cautionary tale of raising a mega round ahead of your metrics.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

SaaSOptics

MARCH 15, 2022

Why are Spreadsheets the Default in Financial Operations? SaaS companies use business rules spreadsheets for order management, contract management, revenue recognition, invoice tracking, renewal management, analytics/metrics, and general reporting. You can adjust and re-send an invoice, no big deal. But you’re busy too.

Payment Features 59

Payment Features Business Finance Customer Lifetime Value 59

SaaSOptics

MARCH 15, 2022

Why are Spreadsheets the Default in Financial Operations? SaaS companies use business rules spreadsheets for order management, contract management, revenue recognition, invoice tracking, renewal management, analytics/metrics, and general reporting. You can adjust and re-send an invoice, no big deal. But you’re busy too.

Payment Features 52

Payment Features Business Finance Customer Lifetime Value 52

Blulogix

FEBRUARY 19, 2024

It involves the strategic use of data for decision-making, the flexibility of pricing and subscription models, and the technological integration necessary for operational efficiency and superior customer engagement.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

FEBRUARY 20, 2024

This blog post explores how technology underpins successful monetization strategies, transforming the way businesses approach subscription models, pricing, and customer engagement. This integration ensures a unified approach to monetization, enhances operational efficiency, and provides a holistic view of the customer journey.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Chart Mogul

SEPTEMBER 6, 2023

You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc. However, if high-level metrics are all you’re checking, you’re potentially missing trends in your data that hold the secret to unlocking more growth. Let’s look at a couple examples in greater detail.

Revenue 52

Revenue Churn Pricing Operational efficiency. 52

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

FastSpring

JULY 16, 2019

Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system. Keep reading to learn why implementing recurring billing is the right strategy for scaling your SaaS business.

Payment Methods 67

Payment Methods Payments SaaS Payments Payment Services 67

SaaSOptics

JUNE 24, 2021

SaaSOptics is a financial operations platform that allows SaaS companies with term-subscriptions to automate subscription management, revenue recognition, and SaaS metrics. 900+ B2B SaaS companies and $15B in investor capital trust SaaSOptics to provide the data they need to secure funding and operate efficiently. .

Finance 59

Finance Venture Capital SaaS Banking 59

OPEXEngine

FEBRUARY 1, 2022

In recent years, the CFO role has evolved from being guardians of the compliance, accounting, F&PA, and forecasting functions to someone who can view and understand metrics to make data-driven decisions for scalable near and long-term strategy, As you plan for 2022, here are three things to help you prepare for hypergrowth.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

Subscription Flow

FEBRUARY 14, 2024

While this may seem like a workable model on its own, it can be further automated to enhance the company’s workflows by integrating that CRM with a robust subscription management software (like, say, SubscriptionFlow). Within your CRM, payment details can be directly linked to contacts, sales, and membership records.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

SmartKarrot

SEPTEMBER 21, 2020

Metrics form an essential part of any business. Metrics give you precisely that information based on which you can formulate your business strategies. Out of all the metrics for different business units, we are going to discuss today about the customer success metrics. What are customer success metrics?

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

MAY 26, 2020

Measurable SaaS product metrics need to be looked at if you are to achieve product success. In this article, we are going to look at some of the most useful metrics, to help you ensure your product will achieve the success you are hoping it would. . Customer Acquisition Cost . When that’s the case, the average drops to $0.71. .

Metrics 10

Metrics SaaS Software Review Churn 10

OPEXEngine

JANUARY 17, 2020

Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation. Cloud Operations / Platform Support. Digging into what you are putting into COGs is critical. Third-party Fees.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. Pick a common anchoring metric that measures a core customer activity. Operational efficiency and COGS.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. The two of them together own their metrics, and on free, it’s 100% MAU.

AI Search 229

AI Search SaaS Advertising Sales Hiring 229

Valuize Consulting

DECEMBER 22, 2021

Nirvana is achieved when you enable an uninterrupted flow of information between your systems and automatically transfer valuable materials and assets from Sales (such as Value-based outcomes and success metrics) to your Customer Success technology platform. Value is the new currency of the subscription economy.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. What is too efficient versus too inefficient when you’re able to be efficient?

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Kellblog

MARCH 11, 2020

Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

User Pilot

DECEMBER 10, 2023

Revenue run rate (RRR) is one of the simplest metrics for developing a sound business strategy. This article will discuss what revenue run rate is, how you can calculate it, its limitations, and practical applications of this valuable metric. In other words, it is the sum of subscription revenue for 12 months + recurring revenue.

Revenue 85

Revenue Scale SaaS Forecasting 85

OPEXEngine

DECEMBER 23, 2020

Zero-sum delusion typically presents with the following metrics: Services being less than 10% of total company revenues. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

DECEMBER 21, 2020

Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Drive adoption, setting KPIs and success metrics, demonstrating ROI. Implement, improve, and standardize key processes to ensure consistent and reliable journeys for customers.

Customer Success 10

Customer Success Scale Leadership SMB 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

SmartKarrot

APRIL 28, 2021

Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Assemble the processes, tools, metrics, people and culture needed to deliver exceptional performance and customer experiences. ????Develop

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

Baremetrics

AUGUST 28, 2021

As a business owner, you measure your incoming profits and revenue with several metrics. Some of the common metrics for this include net income, gross revenue, and net revenue. Baremetrics is a business metrics tool that provides 26 metrics about your business, including gross revenue, net revenue, net income, and more.

Payments 90

Payments Revenue Payment Services SaaS Payments 90

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. For instance, it’s not the same as telling every user to set payment reminders during a generic product tour.

SaaS Payments 76

SaaS Payments Payment Services Payment Solutions Payment Methods 76

User Pilot

JANUARY 26, 2021

With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition. Retention (Pro)*-Referrals, leave a review on G2, etc.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaS Metrics

JUNE 10, 2019

However, it becomes a real concern when you are looking for the cheapest subscription plans. Numerous security tools are needed when you are paying remotely through your credit card and low-end providers might not have the security system in place to safeguard sensitive financial information. Conclusion.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) SaaS Technical Review Systems Review 40