Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. You can also carry out an internal survey or reference feedback. Talk to your past clients and ask them for references. You can also select a freelancer profile from these marketplaces.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. Here are a few key metrics you can reference to test the efficacy of your acquisition strategy: Customer Acquisition Cost ( CAC ). You have a poor onboarding process. A public marketplace for templates, plugins, and software development agencies.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

OTT (Over the Top) streaming services like Netflix, Hulu, Spotify, and a plethora of others have pushed subscriptions past an industry fad and into becoming an industry onto itself that is very likely to grow. For starters, there’s pricing, onboarding procedures, defining your performance metrics, and more. are also responsible.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

SmartKarrot

MARCH 26, 2021

Responsible for customer references, case studies and testimonials for the portfolio of customers. Work closely with Customer Services to identify customers in need of additional help, or attention, or customers that run a risk for churning. and conducting scheduled EBRs with senior executives.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

Stax

DECEMBER 27, 2023

In this blog, we’re going to explain how merchant accounts work in both eCommerce and offline settings and what businesses need to consider when selecting a merchant services provider. A merchant account refers to a business bank account that allows businesses to accept electronic payments for goods and services.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. So it’s API first, even for our own services that are being consumed in new products that we are building.

Payments 124

Payments Scale Scaling Revenue 124

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 123

Payments Merchant Services Payment Solutions Payment Services 123

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Onboarding Hero – Definitive Healthcare. This year’s eight winners come from around the globe and touch many different industries.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

User Pilot

MARCH 29, 2024

Digital marketing : Target potential customers online by attracting them to your online marketplace or website. As a product growth brand, Userpilot's webinars discuss everything from product analytics to SaaS product metrics, user onboarding best practices, and user feedback techniques.

Branding 105

Branding Social Media Technical Review Software Review 105

Chart Mogul

SEPTEMBER 15, 2023

Please, use it as a reference tool and don’t try to get it all in one sitting! While these principles are generalized, the examples lean heavily towards consumer (social networks, marketplaces, goods) or mature, static industries (airlines, railroads). Keep an eye out as we will be making regular updates. These are not laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. Adam: Favorite recent onboarding experience?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

ChurnZero

OCTOBER 12, 2021

We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

BetterCloud

JANUARY 26, 2022

The not-so-good news: the marketplace is very complex, with lots of acronyms to sort through. The illustration above shows a simple onboarding process we want to automate. Without any stored data to refer to, the iPaaS must take the extra step of checking to see if a user already exists in order to complete the workflow.

Marketplace as a Service 52

Marketplace as a Service Scale Operational efficiency. Government 52

Totango

MARCH 29, 2022

This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace. Totango has helped us immensely with reporting on onboarding status, health, and engagement metrics to identify and address potential risks in newly adopted accounts.

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

Totango

JULY 30, 2019

Customer experience refers to the feelings, emotions, and perceptions customers have when using your product. The digitization of business has empowered customers to seek short-term subscription solutions that provide personalized services with little initial investment. For instance, consider customer onboarding.

Customer Success 77

Customer Success Marketplace as a Service Travel Onboarding 77

User Pilot

JULY 28, 2023

TL;DR A minimum viable product (often referred to as an MVP) is a version of a product with just enough features to be usable. A minimum viable product (often referred to as an MVP) is a version of a product with just enough features to be usable. What is a minimum viable product?

Marketplace as a Service 96

Marketplace as a Service Social Media Development Machine Learning 96

BetterCloud

FEBRUARY 12, 2021

Think of all the data objects in SaaS that reference, interact, control, and/or rely on each other, such as: users, groups, mailboxes, files, folders, records, contacts, calendars, third-party apps, logs, metadata, permissions, devices, etc. As such, to accomplish these tasks, SaaS management platforms integrate with several other systems.

Management 52

Management SaaS Marketplace as a Service Cloud 52

Chargify

AUGUST 17, 2017

You can use those patterns to help inform product decisions and identify areas that may need improvements such as onboarding, support, and sales processes. Sometimes, companies successfully grow when transforming their main products/services into a platform, into an ‘ecosystem,’ where they can create new complimentary products/services.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. Are there back channel references, deeper information discovery? Those classic partner plays aren’t dead.

Scale 116

Scale Technical Review AI Sales Hiring 116

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t want to be $10 in services for every $1 in software.”

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

SaaStr

APRIL 3, 2019

The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business. So we have this enormous market.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. they’re more often referred to as “tutor businesses”). Provides excellent customer service.

B2C 40

B2C Merchant Services B2B Payment Services 40

SmartKarrot

APRIL 23, 2020

Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment. That goes back to the nature of their purchases.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. This is where we take concepts and make them a reality by creating production lines.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Beth Sunshine.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. In SaaS vs. marketplaces? You just revamped the onboarding experience. Not everything is going to work for everyone. We learned most of the things the hard way and we are actually still iterating and learning about many of those aspects. How do you organize your work?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. You’ve a multi-sided marketplace of users and builders and you need to get all the incentives right for everybody for it to work. Des: They have, what, 800 million users?

Scale 143

Scale Banking Technical Review Systems Review 143