SaaStr

FEBRUARY 16, 2025

While competitors invested in huge sales teams, Atlassian actually restricted direct customer interaction. By forcing self-service, they inadvertently created stronger customer champions who had to deeply learn the product themselves. This created a natural product-market fit validation system for their marketplace.

Sales Recruiting 201

Sales Recruiting Marketplace as a Service Underperforming Technical Team Scale 201

SaaStr

MARCH 18, 2025

Laiva Becoming the platform of choice for life science companies and research institutions by creating a two-sided marketplace with significant SaaS components. The new term “AI application as a service” (AIS) describes companies selling AI-powered applications to mid-market and enterprise customers.

Technical Review 184

Technical Review Artificial Intelligence AI Marketplace as a Service 184

SaaStr

JULY 13, 2022

First, you hire your sales team. Finally, growth occurs when sales, product, and marketing can come together. She draws from personal experience scaling a global product company to $1B and shares common mistakes. Call their previous employers and find out whether your prospective hire was hitting their quotas.

Scale 276

Scale Sales Hiring Revenue Marketplace as a Service 276

SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 230

Scale Scaling Sales Hiring Underperforming Technical Team 230

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Stax

MAY 6, 2025

While many platforms are built for getting started, not all are designed to support scale. In this blog, well unpack what scalability really looks like in a payment solution and how to choose one that wont hold you backwhether you’re just beginning to start accepting payments or scaling to new markets.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. What Is Data as a Service (DaaS)? Data as a service uses a cloud computing strategy to make business data readily available to stakeholders and third parties. What Are the Benefits of Using Data as a Service Tools? Who Benefits Most from DaaS Tools?

Marketplace as a Service 119

Marketplace as a Service Data Technical Review Marketing 119

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

NOVEMBER 21, 2022

Robert Butler, Chief Commercial Officer at Payrix, has spent over 25 years in fintech and has most recently grown Payrix from $4 million to $100 million in ARR over the last four years, leading to a successful buyout and the launch of Worldpay for Platforms. Brex then scaled its payments business quickly. Delight customers.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

SaaStr

MARCH 1, 2022

Atlassian has gone almost 100% Cloud since then, and has held up nicely in the overall public markets even as others have taken bigger hits. Not having a traditional sales team sure helps. Never let it be said that SaaS can’t generate a lot of cash at scale. #3. I’d argue No until you are at scale.

Scale 261

Scale Marketplace as a Service Headcount Cloud 261

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. Market trends: why is it easier than ever to build an online business? Platforms-as-a-service. Scale processes and distribution.

Payment Features 255

Payment Features Payment Services Outsourcing Services Payment Solutions 255

SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. The Shield: Owning market consensus. Expensify scaled by breaking through the clutter. The Shield: market consensus.

Scale 300

Scale Marketplace as a Service Advertising Business Model 300

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MARCH 30, 2022

The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. COO Anu Bharadwaj’s years of experience at Atlassian have shaped her outlook on how to thrive in the market. . Creating a community is a must-have ingredient for winning companies in today’s market. Key Takeaways.

Scale 269

Scale Sales Hiring Marketplace as a Service Construction 269

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. Zoom’s market cap grew over 4X to reflect that. Each of those, independently, are massive market cap drivers for their businesses as well.

Cloud 273

Cloud Scale Payment Methods Payment Solutions 273

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

AUGUST 29, 2022

VC State of the Market with SaaStr’s CEO and Cowboy Ventures : Hear from SaaS VC legend, Aileen Lee , and SaaStr’s CEO Jason Lemkin on the current state of VC and what you need to know for 2023 and beyond. Scaling Revenue in 2022: What’s the Same and What’s Different? What Could Possibly Go Wrong?

Scale 278

Scale Sales Hiring Marketplace as a Service B2B 278

SaaStock

JANUARY 25, 2019

We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. RD Station is an inbound marketing platform targeted at small and medium-size businesses. CEO : Vinicius Roveda Goncalves. Founded : 2011. RD Station.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 195

Merchant Services Technical Review Scale Sales Hiring 195

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Neil Patel

SEPTEMBER 30, 2021

Unfortunately, this means everything from the front-end website to backend administration tools relies on one system, making scaling difficult. Not to mention, the headless CMS market is expected to grow to $1,628.6 Not to mention, the headless CMS market is expected to grow to $1,628.6 million by 2027. million by 2027.

Scale 131

Scale Scaling Sales Hiring Marketplace as a Service 131

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

User Pilot

AUGUST 18, 2024

Salesforce is the best sales automation tool. ActiveCampaign is one of the best SaaS marketing tools. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale.

Scale 104

Scale Scaling Software Review Social Media 104

Payrix

JANUARY 28, 2025

Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum. remains the largest interchange and software market, Matt predicts a loosening of regulatory constraints. Those that fail to adapt risk losing market share to more innovative players.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

FEBRUARY 6, 2023

More people are adopting cloud-based products across industries leading to rapid digital transformation and SaaS hypergrowth. How can you scale while staying relevant to the user? She also discusses how these tools can provide value from the initial launch to a hyper-scaling mode. billion dollars. There will be competition.

Travel 240

Travel Scale Marketplace as a Service Management 240

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. When I enter a city or country, who is in charge of that market’s success?

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

Sales Hacker

FEBRUARY 7, 2018

In this blueprint, we provide insight into where growth comes from and how to structure your sales approach to capture that growth. The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. Traditional Sales Growth vs SaaS Sales Growth. Understanding Growth Potential.

Scale 100

Scale Growth Hacking Scaling Sales Hiring 100

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. But even for companies with this early viral growth, there comes a point in time when this organic growth needs to be supplemented with formal sales. Yes, Slack started off with no sales team.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. FULL TRANSCRIPT BELOW.

Software Review 247

Software Review Scale Technical Review SaaS 247

SaaStr

MARCH 17, 2020

Pendo announced a new offering aimed to help startup companies accelerate product-market fit, and prove that product traction to early stage investors. Learn how Pendo can help companies go from startup to scale-up here. According to Blissfully’s report: The typical mid-market company uses 185 different apps. Blissfully .

Sales Hiring 227

Sales Hiring Scale Payment Features Marketplace as a Service 227

SaaStock

FEBRUARY 14, 2019

We conducted intensive market research with SaaS practitioners across LatAm to dig into the reasons behind the region’s hypergrowth, and worked with the progressive global VCs who are fuelling the SaaS boom to understand the key players and the scope of the opportunity. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

The Angel VC

MARCH 18, 2013

Here's another post in my series on DOs and DON'Ts for early-stage SaaS startups : 6th DO for SaaS startups Fill the funnel Or: Focus on inbound marketing, but try lots of things and double-down on what works In this post I'm going to write about lead generation for SaaS startups. A good starting point is Hubspot.

Scale 143

Scale Startup Marketplace as a Service SaaS 143

SaaStock

FEBRUARY 13, 2019

When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. The platform integrates with 100+ shipping services and ensures discounts for many of them. Fadada is a SaaS-based provider of electronic signature services.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Because it depends highly on the product, on the market, what the founders want to do with the company, and on the different types of markets here. Customer acquisition.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Ceci Stallsmith – Director of Platform Marketing @ Slack.

Payments 124

Payments Scale Scaling Revenue 124

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52