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Dear SaaStr: Should SaaS Startups Really Have CROs or COOs? Is That Too Many Management Layers? Theres no way a SaaS startup needs a CRO or COO or other C-level Officers Without a Clear, Single Functional Area to Own Until $40m-50m+ in ARR. image from here ) The post Dear SaaStr: Should SaaS Startups Really Have CROs or COOs?
Dear SaaStr: If a startup is at $1.5M You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. I think $1.5m A bit earlier.
Lemkin Change his Point of View on The Value of a COO for Earlier Stage Startups? I felt part of your core job as CEO was to assemble a management team, not complain about how you couldn’t get it all done. I still believe a CEO should “do it all” in terms of building a decent management team first before hiring a COO.
When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. Conclusion Startup metrics are an invaluable tool for founders and innovators. Focus on building an MVP to gather startup metrics. What does the business do? How does it meet customers’ needs?
If you’re like many SaaS startups, billing and payment management is a big challenge. With this playbook, we’ll show you how to implement an AR management process to handle late payments, subscription renewals, and other recurring billing functions.
Don’t try to evolve into a compound startup later – Unlike conventional wisdom about starting focused and expanding, Conrad believes it’s “really hard” to transition from a point solution to a compound startup: “You kind of have to almost refound the company.” The advantages are substantial: 1.
Dear SaaStr: What Is It Like After Your Startup is Acquired? But its replaced by BigCo pressurehitting metrics, navigating bureaucracy, and managing expectations. Its a shift from managing a startup to managing within a corporate structure, which can be both exciting and frustrating. Its different.
Startups create products. When a business is ready to scale, a startup ought to develop an organizational roadmap. When a business is ready to scale, a startup ought to develop an organizational roadmap. A CMO manages the organization. The question for early-stage startups is how to start building this structure.
Most startups play defense when discussing pricing with customers. Startups operate in newer markets where pricing standards haven’t been set. But throughout this turmoil, startups must adopt a process to craft a good pricing strategy, and re-evaluate prices periodically, at least once per year. AWS, Twilio, Heroku, etc.
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
In this webinar, you’ll hear the perspectives of Brian Chang, Managing Director at the private equity firm Warburg Pincus, and Scott Schwan, Chief Product Officer at A-LIGN, as they discuss what it takes to scale your SaaS business. In this webinar, you'll learn how to: Bridge the gap between product-market fit and go-to-market fit.
As the fiscal quarters of many startups draw to a close, board members and management teams are having one of four conversations: The World is Your Oyster, Time to Strategize, Chewing Gravel, or Go Big/Go Profitable. The x-axis is the Zero Cash Date: when the startup runs out of money. The north star should be efficiency.
Balancing participation: They aim for 50/50 speaking time between HubSpot executive management and board members The result? ’ The twist this time is the data is very hard for startups to acquire or accumulate. ’ The twist this time is the data is very hard for startups to acquire or accumulate.
Tomasz Tunguz , General Partner at Theory Ventures, shares nine observations from a Go-To-Market survey Theory Ventures did with hundreds of startups, 68% of them early-stage, well-funded, mostly mid-market ACV, and 25% remote. It likely came from a mid-manager. Today it’s ROI. Here’s what they found. #1:
My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. Promptless AI: An AI teammate that automatically updates your customer-facing docs Docs are integral to a great customer experience, but managing them is a challenging, multi-team effort.
This SOC 2 starter pack will help you take a few, manageable steps now in order to avoid major headaches later. Included in our SOC 2 starter pack: Boosting your startup with SOC 2. Your first audit doesn't have to be overwhelming, but it should create a strong foundation to build upon down the road. The SOC 2 examination process.
Dear SaaStr: What is The Biggest Difference Between Running a 10 Person Startup and a 100 Person Startup? You won’t be able to scale this far without a full management team — VPs of Sales, Marketing, Product, Engineering, Customer Success at least. You have to let go of being the product manager and head of product.
Dear SaaStr: What are some common reasons for the failure of startups? My experience across leading 30+ seed investments, including 4 billion+ exits so far, on why startups fail: Not 200% committed to winning no matter what. Refusal To Manage / Deal With The Burn Rate. Even the smartest founders aren’t always 200% committed.
Let’s compare the organizational design of two hypothetical startups. Each has 4 layers in the company: CEO, VP/Director, Manager & Individual Contributor (IC). 27 in management & 85 doers. Each manager has four reports. More personnel expense in management with less output which is a lose/lose proposition.
R&D, which includes engineering, IT, & product management, dominates early companies’ headcount as they build product. Startups operate with a broader variance with commercial teams : Canva & Databricks should paint the ends of the spectrum. Sales & Marketing are a different story.
Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups
Join UX designer and product management expert Laura Klein for a no-holds-barred Ask Me Anything session on UX design. Laura—principal of Users Know and author of Build Better Products and UX for Lean Startups—has over 20 years of experience helping companies innovate responsibly and improve their product development processes.
In May, we had a great conversation with Karl Alomar, Managing Partner at M13. This week we’re focusing on Peter Berg, Managing Partner at M12! #1. We invest in early-stage startups, so we’ll participate in Seed through Series C rounds, with an emphasis on Series A and B. Check that out here. Why did you do the deal?
So many of you will want to manage the burn more carefully. Have a firm, management-team wide burn rate budget. Too many startups are better at closing deals than collecting the cash. Related to collections above, but too many startups make renewals too hard and wait too long for renewals checks. Spot on as always.
Within each business unit, a general manager operates one or more products. Rippling sells about 13 products for information technology teams, finance teams, & human resources teams like mobile device management, payroll, & talent management. Today, new startups have to compete with a cloud-native incumbency.
Back in the day, my CTO just wanted 3 tiers: entry level, top IC, manager. The AI Team at many SaaS startups makes 30%-40% more. ." [link] — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 11, 2025 So a newer issue that is discussed a lot at start-up board meetings and investor meetings is AI Engineer comp.
Whether you're running a small startup or trying to get your idea to take off in a large corporation, you'll need the right tools and perspective to scale your product. Join Dustin Smith, Senior Product Manager of the Innovation Incubator at Indeed, and learn how to scale your product for greatness.
AI startups building next-generation offerings should prioritize common workflows shared across a significant fraction of the employee population or workflows for highly paid employees. Startups should focus on AI for Execs (perhaps why legal has been a heavily funded category) & AI for common workstreams (code autocompletion).
Dear SaaStr: What does a COO do in a tech startup/company? If you think you need a COO, per se, anywhere earlier than $10m-$20m ARR … something is wrong in the management team picture. Once you are at scale, done right — a COO should manage all the things you, as CEO, cannot uniquely manage. Can you give an example?
However, what many businesses may overlook is the startup segment. Often, startups are lumped in with small businesses, yet this approach fails to recognize what motivates and attracts these early-stage companies. Why Seek Out Startups? How is it that you want to sell to startups differently than the rest of your customer base?”
Dear SaaStr: Is It Easier Being a Sales Manager — Or An Account Executive? It’s easier to be mediocre at being a sales manager — as you can have everyone else do the work. It’s harder to be great at being a sales manager, especially as go up to VP level and beyond, as the bar goes up each and every quarter. Many don’t.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
Regardless of whether you work for a startup or a larger business, its critical to understand what product meets the needs of your audience, what unique value proposition this product is bringing to the market, and when you are straying away from the identified PMF. Scaling a successful product after PMF has been established.
Dear SaaStr: What Are Some Signs a StartUp Team is Going to Underperform or Overperform? They don’t even manage all that well in the early days. The post Dear SaaStr: What Are Some Signs a StartUp Team is Going to Underperform or Overperform? Let me take a stab at signs a team will be underperforming.
We had a great one last week with Erica Brescia, Managing Director at Redpoint Ventures. This week we’re focusing on Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital! #1. We have had arguably the most macro disruptions to the startup ecosystem in the last 5 years than any other time in at least my lifetime.
“The best hack,” Jason adds, “is not recruiting one management team. The best VP of sales or CRO is a constant recruiter because they need a bench of leaders, and they need managers and directors, and VPs and SVPs to come and go in the mix because the sales reps who might be good at $1m won’t scale to 10-20 M.
Dear SaaStr: As a Founder, How Do You Deal With Stress In a Startup? Add an “ex-post facto co-founder” and/or upgrade the management team. In my second start-up, I found this help more in my management team. If even half your management team is truly great, you can just fly. More than in 21+ years.
From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. Before computers, intuition was a key part of managing paper mills. As an early startup team, you’re doing every job under the sun. Computers disrupted all of that and changed the way people worked.
Sometimes, a CEO enjoys outbound (or at least is decent at it) and hires 1-2 or more SDRs themself and directly manages them. CEO often struggles to manage so many directly, trains them poorly. After 8–10 reps, you have to add more management : A VP of Sales can probably only manage 6–8 reps and a handful of SDRs directly themselves.
Is your B2B startup now part of the past … because it was founded before 2023? VCs especially are obsessed with AI-native startups. Redefining your value prop : You’re no longer just a “project management tool” – you’re an “AI-powered work orchestrator” But this needs to be for real.
Most salespeople will succeed somewhere … but fail at >your< specific startup. Earlier stage startups: – Have no brand – Have no/little training – Have very few resources. Most important is making sure they will thrive at your startup. More here. The ones you hire yourself. If so, make the hire.
Will AI let ICs do more, with fewer managers? Bad hires are always the fault of the founder or hiring manager, not the hire. Product Marketing and Early-Stage Priorities Product marketing is not a priority for most startups. And so much more! Give it a listen / watch! Consistency is key in marketing.
Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going? They were: One, starting with too incomplete a management team. Both these stories are more here: The post Dear SaaStr: What Were the Biggest Mistakes You Made Getting Your Startups Going? I closed arguably the best COO in the U.S.
Dear SaaStr: What’s The Best Way to Retain Control of Our Startup Once We Start to Raise Outside Capital? I received additional grants over time as CEO and also everyone on the management team that was there for multiple years and delivered got multiple grants as well. Sell less of the company. This also was true at EchoSign.
Is Generative AI going to be transformative or incremental for your startup? The beauty of startups is you’re agile, and with LLMs, it’s language-driven. So, as a startup, you need to think deeply about the customer experience and what GenAI can do for you. Many startups build a thin layer on top of OpenAI or whatever stack.
SaaStr 692: How To Perfectly Pitch Your Seed Stage Startup With Y Combinator’s Managing Director Michael Seibel 4. SaaStr 690: From $5M to $100M: How to Scale a Multi-Product Startup with Lattice CEO Jack Altman Top Videos This Week: 1. appeared first on SaaStr.
Kicking us off is Jay Levy, Managing Partner at Zelkova Ventures. #1. Jay Levy is Managing Partner of Zelkova Ventures. Since 2014 Jay has invested in over 90 startup companies with 35 successful exits. The post Doubling Down: Jay Levy Managing Partner at Zelkova Ventures appeared first on SaaStr. Jay resides in Miami.
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