SaaStr

FEBRUARY 6, 2023

How can you scale while staying relevant to the user? Nina Herold, EVP & General Manager of TripActions Travel, shares insights into her team’s tactics to tune into customers’ needs throughout the product experience. She also discusses how these tools can provide value from the initial launch to a hyper-scaling mode.

Travel 191

Travel Scale Management Marketplace as a Service 191

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

FEBRUARY 8, 2023

So everyone knows Salesforce, founded in 1999, originally to manage your salesforce. But there’s another SaaS leader that almost everyone in B2B software also uses also founded in 1999 — to manage their events. Managed to Make the Most of Virtual Events. It’s still around, too.

Marketplace as a Service 302

Marketplace as a Service Software Review Cloud B2B 302

Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. The Weak Transition to Marketplace Arguments. So goes the story.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JULY 13, 2022

She draws from personal experience scaling a global product company to $1B and shares common mistakes. Only go-getters survive in the SaaS marketplace. The establishment of the enablement function is vital in scaling a business. You need a sales enablement team if your company has scaled to over $10 million ARR.

Scale 241

Scale Sales Hiring Revenue Marketplace as a Service 241

Tom Tunguz

SEPTEMBER 23, 2015

SaaS Enabled Marketplaces benefit from a unique advantage in their go-to-market. Google manages one of the world’s largest advertising market places. They provide software to publishers, the supply side, which manages available ad inventory with a product called DoubleClick for Publishers, or DFP.

Marketplace as a Service 111

Marketplace as a Service Data SaaS Advertising 111

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. There wasn’t a ton of game film on key issues including growth, new market performance, nor the ability to sign and scale grocer partnerships. It was April 2014, and the company was raising its Series B.

Marketplace as a Service 143

Marketplace as a Service Scale Underperforming Technical Team Construction 143

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

SaaStr

FEBRUARY 24, 2021

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. Net net, even from SMBs, Upwork manages 100% NRR, just as Shopify and Hubspot do from SMBs. A good take rate for a marketplace.

Marketplace as a Service 276

Marketplace as a Service SMB Cloud Enterprise 276

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: It makes a ton of sense.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

OPEXEngine

JULY 27, 2021

About two weeks ago, we invited our customers to a private roundtable, virtual discussion on Scaling Finance. We made an exception to our rule and invited an outside expert on Scaling Finance, Anup Juneja, an Expert Senior Manager at Bain & Company, for part of the meeting. Be bold (relates to ambition ).

Finance 52

Finance Outsourcing Services Scaling SaaS 52

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. ” At this point we were offering the service for free.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

SaaStr

AUGUST 29, 2022

5 Critical and Company-Altering Learnings from B2B Startups with Y Combinator : Anu Hariharan , Managing Director at Y Combinator, will share key learnings from top B2B startups and how these pivotal lessons help founders build in any sector. Scaling Revenue in 2022: What’s the Same and What’s Different?

Scale 262

Scale Sales Hiring Marketplace as a Service B2B 262

Software Platform Consulting

MAY 20, 2019

Fiverr, a marketplace for freelancers just joined the parade of software companies going public. The Fiverr filing sets up a comparison of Fiverr versus Upwork, the grand-daddy of freelancer marketplaces. Upwork Versus Fiverr: A Different Approach to Services. We call this the Service-as-a-Product (“SaaP”) model.

Marketplace as a Service 40

Marketplace as a Service Software Review SMB Web Development 40

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. There are many fantastic examples to draw from across the SaaS marketplace. Knowledge is power and user documentation is necessary for building it.

Management 82

Management Technical Review Software Review Customer Support 82

SaaStock

JANUARY 25, 2019

ContaAzul is a business management platform for small businesses created in Brazil. Funding to Date : $37M from Tiger Global Management, Ribbit Capital, and others. Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. Nibo offers simple and efficient financial management.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 76

Marketplace as a Service AI Search Social Media Customer Support 76

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. An optimal partner tech stack can improve and scale a partner program by providing higher quality data, better partner engagement, and improved workflow efficiencies.

Payments 100

Payments SaaS Payments Payment Solutions Payment Services 100

How To Buy Saas

MARCH 23, 2024

Customer Relationship Management (CRM) allows you to understand your customers better, determine how best to interact with them, and fulfill their needs with your products. CRM software helps sales and service teams to satisfy and retain customers easily. What is customer relationship management (CRM) software?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 124

Payment Methods Payment Solutions Merchant Services SaaS Payments 124

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ??

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . That’s what Basecamp, a leading project management software provider, chose to do when partnering with TaxJar.

Merchant Services 175

Merchant Services Scale Technical Review Sales Hiring 175

OPEXEngine

NOVEMBER 12, 2019

A widely held view on strategy in the 1980s defined two ways to compete: firms could pursue either a low-cost advantage (usually through scale) or a differentiation advantage (by building intimate customer relationships). But there was also a major drawback: an inverse relationship between scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Scale quickly with transparent flat-rate pricing.

Payment Services 131

Payment Services Merchant Services Payment Methods Payment Solutions 131

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. We’re a cloud content management platform. Vicki Lin : Great.

Payments 122

Payments Scale Scaling Revenue 122

Neil Patel

NOVEMBER 27, 2020

Second, selling on a wider range of marketplaces gets your products in front of a larger audience. However, by setting up multiple accounts with different marketplaces, you’ve got greater flexibility if things go wrong. And there are other benefits in finding additional marketplaces, like: Greater Flexibility.

Payment Methods 145

Payment Methods Payments Marketplace as a Service Payment Services 145

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket. Finding the right skillset.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Stax

JANUARY 22, 2024

Consider the following: Merchants are the sellers, businesses, or service providers seeking payment for their offerings. Payment facilitators simplify the process for smaller businesses, aggregating multiple merchants under their umbrella and managing payments on their behalf. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Neil Patel

NOVEMBER 9, 2020

These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. The startup built a cloud-based office procurement system that helps customers streamline supplier management. Micro Acquire is a marketplace that connects startups to buyers. Micro Acquire.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. The second army are your main competitors.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Blulogix

FEBRUARY 9, 2024

This shift necessitates businesses to reimagine their monetization strategies , moving beyond traditional one-time sales to models that emphasize recurring revenue and subscription-based services.

Marketplace as a Service 52

Marketplace as a Service Scale B2B Subscription 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

FastSpring

FEBRUARY 9, 2021

However, in order to increase the value of the accounting software platform, add-ons can be purchased from a special marketplace. The marketplace features add-ons like expanded reporting options, expense tracking, and additional license seats to continue supporting businesses as they grow. Conquer the Challenge of Captive Pricing.

Pricing 80

Pricing SaaS Payments Payments Payment Methods 80

FastSpring

FEBRUARY 9, 2021

However, in order to increase the value of the accounting software platform, add-ons can be purchased from a special marketplace. The marketplace features add-ons like expanded reporting options, expense tracking, and additional license seats to continue supporting businesses as they grow. Conquer the Challenge of Captive Pricing.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52