Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. To thrive in this domain, an entrepreneurial mindset is key; you must be strategic, creative and agile in order to handle the ambiguity and change that comes with scaling a CS Operations function. Process Design. System Administration Knowledge.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. Pros and cons of the structure: Easy to scale.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 77

Customer Success Sales Recruiting Sales Hiring Scale 77

SaaStr

JANUARY 15, 2021

At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. ” and receive an answer that sounds like gibberish to you.

Sales Recruiting 168

Sales Recruiting Development Software Review Management 168

SaaStr

JUNE 14, 2023

Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%. At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR.

Scale 204

Scale Artificial Intelligence Technical Review Software Review 204

Intercom, Inc.

AUGUST 15, 2019

Luckily for me, I found myself in a position where I was leading a design team in New York and an organization that was transitioning from waterfall software development to agile software development. Examples of scaling challenges from Jeff Gothelf’s talk on Scaling Lean. Staying agile as you grow.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Andreessen Horowitz

APRIL 30, 2024

I started just with regular software development, doing software of different kinds. So, we developed this leadership talent for engineers, the first of which is build with purpose. And so all that within a computer, in a completely virtual world was something that made me dream of something bigger.

Development 105

Development Technical Review AI AWS 105

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

CustomerSuccessBox

DECEMBER 12, 2019

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Can a software developer do sales?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Before this transaction, Andrew had raised over $45m in funding from the likes of Rory @ Scale and Bain Capital Ventures just to name a few.

Sales Hiring 152

Sales Hiring Scale SMB Sales Recruiting 152

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments.

Technology 52

Technology Customer Success Interviewing Scale 52

Valuize Consulting

JUNE 10, 2020

These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure. Lean customer success is a continuous improvement methodology focused on engineering customer success processes to maximize their impact, efficiency and scale.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And often more difficult for startups to create at scale because they tend to be expensive and you may not actually have the audience that you can pull into a room directly. Fairly easy.

Scale 127

Scale Engagement Scaling Development 127

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Intercom, Inc.

JULY 18, 2019

A lot of these businesses are 100 years old or 50 years old, and they’re really having to transition these old processes and old pieces of software into cloud products that are very, very large-scale in comparison to what even some of the largest startups have built. Because who builds that software? Developers.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. That’s really when it got us thinking about that. And for us they are.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. They got to 100 million of ARR from 1 million in three years, which is just incredible.

Cloud 100

Cloud Scale AWS Machine Learning 100

How SaaS Works

OCTOBER 7, 2019

Back in 2012 when I founded Initial State, there were not many people writing about SaaS, and a widely accepted “playbook” for building and scaling different types of SaaS companies did not exist. Anyone who tells you that building and scaling a SaaS business is easy is delusional. Because building this engine is HARD!

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

CloudGeometry

APRIL 13, 2023

Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? Put another way: you could make your software stack serve both specific business needs and general-purpose platform tooling. Optimized software development throughput.

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

TriTuns

NOVEMBER 13, 2018

Figure out how to scale your efforts. You will quickly realize that many of your customers probably lack the expertise, experience and ability to drive software adoption within their own organization.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Audacix

MAY 23, 2018

We know this because of two reasons, a) our customers told us about these problems when they started using our test automation services , and b) all of my colleagues in our leadership team have faced these issues in our previous lives. Boy, do we have some embarrassing stories on this front! You are definitely not alone in facing such issues.

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

Teamgate

NOVEMBER 21, 2018

To develop leadership capabilities, I’m talking about everyone, not only about managers. Therefore, in order to stay relevant and connected with your future customers, especially when you think about scaling, every company should truly leverage the power of Digital sales engine, inbound marketing, and sales practice.

Scale 68

Scale Interviewing Technical Review B2B 68

TriTuns

NOVEMBER 13, 2018

Figure out how to scale your efforts. You will quickly realize that many of your customers probably lack the expertise, experience and ability to drive software adoption within their own organization.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SaaStr

MAY 7, 2019

It’s about the people you bring into the organization, that culture and that’s what’s going to take you from kind of the zero to one to like a scaling company. How are you trying to scale it? Justin Kan : I just realized this talk is called The Evolving Role of the CEO, As A Company Scales, How Your Job Changes.

Scale 118

Scale Scaling Sales Hiring Underperforming Technical Team 118

Sales Hacker

JANUARY 3, 2022

There is a pressure on teams to move quickly and scale early. The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development. In the “Agile Manifesto,” we’re given four values and 12 principles that help to define Agile development.

Sales Enablement 102

Sales Enablement Scale Sales Hiring Outsourcing Services 102

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. As you start to scale employees, it becomes naturally more challenging to innovate because, by design, it’s just not the way they’re organized. I’m having a lot of fun.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 122

Underperforming Technical Team Development Software New CTO 122

Intercom, Inc.

AUGUST 6, 2020

I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer. Specifically, it’s what we call actually “The Loop”, which is a large-scale survey that we run. Helping write the script of the future. Jordan: Cool.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. Jeff : He does have scale.

Scale 296

Scale Underperforming Technical Team Engineering Wireless 296

SaaStr

AUGUST 29, 2019

When you’re running something at scale, at least 70% of that work is repeatable. And then the other lesson from there, a little bit of a counter lesson is that you should think if you’re building the business at scale. Once you grow to a certain scale and size, then partnerships are extremely important.

Sales Hiring 111

Sales Hiring Scale Outsourcing Services Scaling 111

OpenView Labs

FEBRUARY 8, 2019

If you’ve adopted a 3-tiered approach to scale ABM like many organizations, you’ll need to distinguish the different resources you’re able to dedicate to each tier. Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. An idea whose time has come.

Scale 58

Scale Software Review Sales Hiring Leadership 58

ChurnZero

NOVEMBER 8, 2019

They enable proactive engagement by helping you organize, automate and scale your processes at every part of your customer lifecycle. For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention.

Customer Success 63

Customer Success Scale Headcount Scaling 63

SaaStr

OCTOBER 16, 2020

I think one challenging thing is when you look at the scale of organizations and you think about change management with new tools. I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it. And might not want to do a ton of customization, just to get that initial value.

CTO Coach 183

CTO Coach Sales Hiring Software Review CTO Hire 183

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Product Owners are like shepherds; they guide your teams and product in the direction your customers and company needs to go.”.

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52