ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Sales Hacker

MARCH 7, 2022

Those relationships are even more interdependent as companies gain transparency into buying and selling activities through technology. Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Buffer Resources

NOVEMBER 12, 2021

Building Thought Leadership While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. It won't take much time and it can go a long way!

Sales Recruiting 80

Sales Recruiting Social Media Business Marketplace as a Service 80

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 181

Software Review Scale Technical Review SaaS 181

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

FastSpring

DECEMBER 19, 2019

We Welcomed a Key Executive to the Leadership Team. We’re excited to grow our exceptional leadership team to help us take FastSpring to the next level. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. We Evolved Our Brand.

Technical Review 64

Technical Review Software Review Marketplace as a Service Innovation 64

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My She holds a degree in Philosophy from Occidental College and is based in San Francisco.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 111

Outsourcing Services SMB Acquisition Scale 111

FastSpring

MARCH 27, 2023

So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. And I just started a consulting business, it was a service business. Ryan Austin 15:53 Yeah, we don’t do any service whatsoever.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

SEPTEMBER 20, 2022

Join us for a fantastic conversation about how to make the jump into a technology career from a non-tech career. How technology is impacting the restaurant industry during global labor shortages. The future of restaurants and new technology [9:48]. That’s differentiated us in the marketplace. powered by Sounder.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Sales Hacker

DECEMBER 27, 2018

Due to the proliferation of modern sales technology and people’s love of it, I added a new element this time. You know, since it’s extremely apparent that the sales technology landscape keeps growing like wildfire. Our predictions are made up of the trends we’re seeing in the marketplace and sales ecosystem.

Trends 104

Trends Technical Review Artificial Intelligence Sales 104

User Pilot

AUGUST 30, 2023

Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. Product management and leadership speakers. leadership to uphold your customer-centric focus.

Scale 98

Scale AI Growth Hacking Innovation 98

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Develop and execute a proactive technology strategy to increase the adoption and integration of key platform functionalities within the assigned customer base.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

ProfitWell

NOVEMBER 7, 2019

PieSync is an integration platform as a service (iPaaS) specializing in customer data. An integration service like PieSync, then, helps save manual labor and eliminate inconsistencies by automatically syncing data across apps.". I enjoyed listening to Jack McCullough , Founder and President of the CFO Leadership Council.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

OPEXEngine

NOVEMBER 12, 2019

These companies have figured out a new paradigm: They are using scale to generate the benefits of leadership economics for their customers and they are combining an insurgent mission with technology to better understand (and deliver) what individual customers want. Ditto for leaders like Apple, Vanguard and Salesforce.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Sales Hacker

APRIL 26, 2022

Kathleen is SVP of Marketing at Tradeswell , where she’s on a mission to empower a new generation of digital-first marketplace brands. Kathleen Booth: I was sitting on the boards of a number of tech companies, startups, and I was also on the board of the Maryland Technology Council. powered by Sounder. ” It starts there.

Revenue 80

Revenue Sales Hiring Marketing Marketplace as a Service 80

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Neil Patel

OCTOBER 24, 2020

You can also select a freelancer profile from these marketplaces. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. IT Consultants. Operations Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaStr

SEPTEMBER 3, 2019

Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new.

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

SaaStr

JULY 9, 2019

On the other hand, it’s booming population wise, economically, and technologically. So you can see how technology’s starting to play a very important role in development of Africa. ” At this point we were offering the service for free. So we built viral loops on opposite sides of the marketplace.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey explains why embracing the professional services sector in a unique way has paid dividends. So our platform is also built for them to use. Andrey: Exactly. So we want to foster a community.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. At the same time, many of the most important web and mobile technologies have reached maturity. In parallel, several of more recent technologies?—?machine Almost every step requires paperwork and postal service, many entail physical presence.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Sales Hacker

MARCH 18, 2019

Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. Roger Scott : New Relic has been around in the marketplace for a over 10 years, and was founded by Lew Cirne (New Relic is an anagram of his name). Growing the Customer Base.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

JANUARY 28, 2020

Maria : I think for many of our organizations, we’re automation, we are technology. Our monthly self-service churn went from like 3% to like 9%, right? But you have to use technology right. We’re seeing that the marketplace is becoming like more and more noisy, right? We were wrong. Go buy all their products.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments. Drive product adoption and ongoing usage of Snaps platform and services.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2012, he underwent a shift in his professional path and studied Technology Entrepreneurship at Stanford.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Which is why this pioneering guide shows you how to build a fully streamlined sales engine that uses modern techniques and technologies. Steal Like an Artist. The Decision Book. Thinkertoys.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. The core self-service business was growing steadily at significant scale and was profitable.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 159

Scale Underperforming Technical Team Sales Hiring Branding 159

SaaStr

MARCH 30, 2022

It’s critical for a business to adapt when the situation calls for it, especially in response to new customer preferences, evolving technology, cultural movements, etc. So, Atlassian wants to empower other builders to serve all kinds of teams, and the company embraces its ecosystem made up of 1500 marketplace products and third-party apps.

Scale 239

Scale Sales Hiring Marketplace as a Service Construction 239