OpenView Labs

APRIL 13, 2020

How to get users onboarded and activated. How much money they make per user is entirely dependent on the pricing model and how users are onboarded and retained. Are there marketplace dynamics? Align leadership around these principles and this mindset, and let it trickle down throughout the organization. Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SmartKarrot

AUGUST 29, 2022

Ensure a successful and robust onboarding experience for all new customers. Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Work closely with Professional Services, Support, and Product to ensure Hiring Company implementations are successful.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Acting as a trusted advisor from onboarding through to renewals and expansion opportunities. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. Nobody likes cold calling.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

SmartKarrot

SEPTEMBER 23, 2021

Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Provide visibility to leadership on customer initiatives.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. You can also select a freelancer profile from these marketplaces. What to Expect When Working with a Consultant. One thing that you can expect from a responsible consultant is availability and responsiveness.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Guided trial.

Revenue 73

Revenue Sales SMB Engineering 73

Neil Patel

DECEMBER 17, 2020

BPM software is great at automating routine and recurring processes like: Requests for approval Inventory updates Time-off requests Promotions Customer onboarding Training new hires. Leadership can leverage your BPM platform to track tons of useful data for measuring productivity, forecasting costs, and further refining processes.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Drive product adoption and ongoing usage of Snaps platform and services. Ensure customers receive necessary onboarding, support, and services.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

AUGUST 13, 2021

Help to onboard new clients and introduce them to relevant people in the organization and the broader ecosystem of useful contacts. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Ensure a high level of impact and client satisfaction with the services rendered.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. That’s where they start getting onboarded. I don’t want to be talking, I want to be listening, because this is of great interest to me.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SmartKarrot

MAY 13, 2021

Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Track key performance indicators across the full customer business for active customers and provide visibility to leadership for trends and recommendations. Apply here: [link].

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. So it’s API first, even for our own services that are being consumed in new products that we are building.

Payments 120

Payments Scale Scaling Revenue 120

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Is your leadership team aligned and bought-in to using external partners to market and sell your product? Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. His background spans leading customer success, onboarding, support as well as training and education teams.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How you can tailor onboarding to customers. Marketing is the customer service function, etc. Missed the session?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JUNE 10, 2020

And if you’re at HR, how do you optimize onboarding? We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. And we did that.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

MAY 30, 2022

Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Provide thought leadership to shape CSM group at the business, regional and global level. Set quarterly objectives and key results across quality, adoption, and CSAT. Identify and assess risk factors to accounts and orchestrate interventions.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. And they’re working towards this goal by establishing thought leadership in the environmental space. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 108

Scale Outsourcing Services Sales Technical Review 108

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 116

Scale Marketplace as a Service Sales Recruiting Scaling 116

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Totango

MARCH 29, 2022

This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace. Totango has helped us immensely with reporting on onboarding status, health, and engagement metrics to identify and address potential risks in newly adopted accounts.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

OpenView Labs

JUNE 16, 2020

As the marketplace shifts, new constraints are giving rise to new opportunities. For example, a client of mine who deals in the enterprise had a 30-day out-clause for six-figure+ deals that take months to onboard. Out of anything I could ever say, please know that your marketplace will always speak the loudest. Walk your talk.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. You might sell it through Facebook marketplace.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Andreessen Horowitz

APRIL 9, 2024

A great way to look at this is through the lens of buyer psychology and the way that products and services get procured in the modern market. People are not buying technology products and services in isolation anymore. But the wins that actually happen, they happen due to the work of sales leadership and sales people.

Scale 114

Scale Technical Review AI Sales Hiring 114

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Amazon, for instance, has 14 leadership principles , but the company has revisited and revised them multiple times over the years to ensure they’re still relevant. Use This Onboarding Checklist.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

BetterCloud

FEBRUARY 12, 2021

User lifecycle management (on/offboarding and mid-cycle changes): Automate onboard, offboard, and mid-lifecycle user change processes to reduce human error, risk, and save valuable time. These could be a Cloud Access Security Broker (CASB), identity provider, IT service management tool (ITSM), or a human resources information system (HRIS).

Management 52

Management SaaS Marketplace as a Service Cloud 52