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Invest in Automation and Efficiency Automate as much of the sales, billing, and collections process as possible. For instance, automating invoice reminders and collections can significantly reduce late payments, which is a common issue in SaaS. This isn’t just about saving time—it’s about reducing errors and improving cash flow.
Dear SaaStr: Should I Remove Monthly Subscriptions to Drive Down Churn? Pros of Removing Monthly Subscriptions Lower Churn : Monthly plans naturally have higher churn because customers can leave at any time. Summary: Removing monthly subscriptions can work if your churn is out of control or your product requires significant onboarding.
It’s about fundamental organizational redesign —from pricing models (hybrid consumption/subscription) to team structures (forward-deployed engineers vs traditional CSMs) to investment priorities (94% AI spend increases among high-growth companies). This isn’t about sprinkling ChatGPT into your sales process.
Here’s the best-practice way to calculate it: Start with your Beginning ARR (Annual Recurring Revenue) : This is the ARR from your existing customers at the start of the period you’re measuring. Subtract Churned ARR : This is the revenue lost from customers who canceled their subscriptions during the period.
Users describe desired outcomes in natural language: “Build me a SaaS tool for managing freelance projects with time tracking, client billing, and automated invoicing.” Early-stage investments in platform infrastructure, specialized tools, and enterprise-focused solutions present significant upside.
Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.
Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Usio makes becoming a PayFac pain-free , letting SaaS platforms monetize payments without the heavy lifting. Biggest Perk: Handles compliance, risk, and merchant onboarding so you dont have to.
By Inga Broerman The 2025 Blueprint for Scalable Growth in the Subscription Economy The subscription economy is entering a pivotal year. To succeed, subscription-based organizations must embrace smarter, more integrated approaches to billing, management, and strategy.
You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.
By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams.
Modern patient billing and collection options , including print-and-mail invoicing, online payments, mobile wallet support, and QR code-enabled statements. Support for payment posting and reconciliation features also ensures providers maintain accurate records and financial transparency.
SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. From CRMs to payment processors, you can connect your favorite tools to create a seamless, customized workflow that boosts efficiency and data accuracy. Lower upfront costs Say goodbye to expensive licenses and infrastructure costs.
SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. You’re dealing with contracts, security concerns, and costs that seem to spiral out of control. This blog is your guide to conquering SaaS chaos. It’s about sanity.
One such insight is the businesss best performing strategies, or promotion channels which drive the most ROI (return on investment). Personalized offers and discounts can then be extended to these customers to get them onboard. Subscriptions are a great way for businesses to generate stable revenue streams.
Users can view banking information, track monthly bills, track investments, manage credit card accounts, and much more. Takeaway QuickBooks is easier to use because the onboarding process is smoother, and it’s organized around workflows which makes navigation easier. Quicken Inc.
What if you could boost revenue without having to invest a small fortune in new customer acquisition? For instance, creating invoices is vital for a small business proprietor but not so much for an accountant. A feature that’s absolutely essential to one user persona might not be that relevant for another.
At times, even a great in-app onboarding flow isn’t enough. That’s where an onboarding email sequence comes in. In this guide, I’ll show you 8 onboarding email types that drive activation, with real examples and templates you can use. Together, these email examples can serve as a blueprint for your customer onboarding sequence.
For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Risk Assessment: AI evaluates thousands of factors (credit data, economic indicators, customer behavior) to assess loan or investment risks more accurately than traditional methods.
But in a subscription economy, the reality is that its far more than that. Even if you’re crushing expansion targets, weak GRR indicates foundational problems – often in onboarding, support, product adoption, or customer alignment. Its easy to think of CS as a retention function. It shows your pure retention rate.
We use behavioral analytics to map out the customer journey so that we can tailor onboarding flows, marketing efforts, and engagement campaigns to each segment. Behavioral segmentation lets us divide our user base into smaller, action-driven segments so we can prioritize where to invest time and resources.
Let’s say you already automate onboarding using some kind of end-to-end SaaS management platform like BetterCloud. After all, who wants — or can afford — to have 183 idle SaaS licenses for nearly 37% of the total contact, just ratcheting up the invoice and nothing more?
86% of customers say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. This includes writing the perfect email onboarding sequence that guides your customers through the user journey. What does an onboarding email sequence look like?
You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. The ease of adoption, often requiring just a credit card and a few clicks, eliminates lengthy procurement processes and upfront infrastructure investments. The same principle applies to SaaS.
This ongoing need for adaptation demands significant time and resource investment, making it difficult for organizations to maintain accurate, dynamic journey maps. Misunderstandings or lack of information can also slow down the onboarding process, impacting time-to-value for the customer and potentially jeopardizing the relationship.
Behind the scenes: key components of integrated payments In order for integrated payments to work, youll typically integrate with a payment gateway or payment facilitator (PayFac). This involves: Merchant onboarding: Collecting business details and verifying accounts so your users can start accepting payments.
For MSPs and SaaS companies, offering discounts on recurringsubscriptions can have a long-term impact on profitability. Here’s how margin analysis helps: Assessing Long-Term Profitability : For subscription-based models, the impact of discounts and free trials can extend well beyond the initial sale.
This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Paid plans include Startup (around $189/month), Growth ($329/month), and Business ($529/month) annual subscriptions come at a ~17% discount. A 14-day free trial is available for premium features.
Quick onboarding and accessible customer support/resources. Also mid-size companies planning to scale big and willing to invest in a CRM platform deeply. Heres how Salesforce and HubSpot compare in terms of interface, onboarding, and daily usability: HubSpot: Designed for Simplicity. UI (Lightning) is powerful but can feel busy.
BetterCloud Analyze the cost-benefit ratio of each application, considering not just the subscription fee but also the associated overhead in terms of management, training, and integration. The power of integration and automation Forgotten SaaS subscriptions can be inevitable, especially without the right automation tool.
Fast forward to today, and your organization is probably using more SaaS applications than you have fingers and toes – each with its own login, its own billing cycle, and its own potential security headache. You’re looking at increased costs from redundant subscriptions and hidden fees. The consequences are far-reaching.
It often means investing a lot of time and money without certainty that it will pay off. It often means investing a lot of time and money without certainty that it will pay off. Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS.
” To make onboarding easier, Uptrace offers pre-configured dashboards for common instrumentations, helping teams get started without needing extensive setup. Don’t just focus on the subscription price – factor in any additional fees for advanced features or add-ons. The OpenTelemetry integration was seamless.”
It was the most seamless onboarding experience – everything in my inbox synced within minutes. Okay, let’s go on invest. So I think it’s going to help us to really reallocate the resource where you’ve got the best return on investment and have a more granular targeting operating model.
In fact, 83% of small businesses using a CRM saw a positive return on investment and 61% reported improved customer retention by leveraging these tools. You can start using email templates, log customer interactions, and track leads immediately, with no subscription fee. Its a true CRM for non-CRM people in that sense.
But is Intercom Mobile still worth the investment in 2025 and beyond? Audience segmentation and targeting: You can create user groups based on their attributes, behaviors, or custom data like subscription plan, app version, and in-app purchase status. This article will provide an in-depth review of the platform.
And they, and they were, you know, basically showing that there was investment in the ecosystem with Salesforce ventures, there was M and A in the ecosystem that this like vibrant ecosystem could be developed. And then the buyer of the software can understand like, what’s the ROI on my investment? She needs to onboard Piper.
2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track. Here’s who they are, and how they did it.
Cost and Resource Intensive: This model requires dedicated staff, ongoing training, and investment in support infrastructure. Expertise Required: Companies need in-house knowledge of payments technology, compliance, and troubleshooting.
Higher interchange fees and payment processor fees can directly affect a company’s ability to remain competitive, invest in growth, or offer competitive pricing to customers. Enables businesses to offer competitive pricing by reflecting the actual cost to process payments.
For example, if youre trying to nudge new users who havent completed onboarding, you might create a segment of Signed up in the last 7 days AND did not complete checklist item X. This works especially well when users: Havent completed onboarding. Friendly reminder that you can send your invoices from your phone now!
Related business outcomes: Increased subscription revenue, higher conversion rates , and referral growth. Subscription conversion rate. signup, onboarding, repeat usage, etc.) Keep the onboarding process short and focused Did you know? Limit onboarding to 3-5 essential steps only. within those stages.
Youll also see how Userpilots all-in-one localization, onboarding, and analytics features make the process easier. Similarly, colors, icons, date formats, and even payment methods can have vastly different meanings and usability standards across regions. Why invest in a mobile app localization strategy? How do you go about it?
You can launch onboarding flows, tooltips, nudges, or checklists based on user behavior on both mobile and web, all without writing any code. Funnels: See where users drop off in key flows like onboarding or checkout. Consider if: You’re not ready for enterprise-level investment. G2 rating: 4.5/5 5 based on 2,200+ reviews.
At Userpilot, we help teams meet those expectations with better onboarding, in-app guidance, and personalized engagement. From predictive analytics that help prioritize features to onboarding flows that adjust in real time, AI is at the center of many leading mobile app trends. People dont just want fast performance or flashy features.
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