SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. SaaStr is Turning 10! That’s my background. More power to you.

Sales Hiring 249

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 249

Intercom, Inc.

DECEMBER 20, 2022

Catherine Blackmore , Global Vice President of Customer Success and Renewals at Oracle. Catherine Blackmore , Global Vice President of Customer Success and Renewals at Oracle. In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Yamini Rangan , CEO at Hubspot.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

VP of Engineering 181

VP of Engineering Scale Business Leadership 181

FastSpring

FEBRUARY 22, 2019

A: I’m the VP of People & Culture at FastSpring. My background is actually in engineering & document control and my first job was at an aerospace company. The plan from the beginning was to have me come on board and manage the engineering doc and data function while also helping to facilitate payroll, facilities, and HR.

VP of Engineering 110

VP of Engineering Company Culture Scale Headcount 110

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SaaStr

MARCH 27, 2019

Leyla Seka is the executive vice president of the Salesforce Mobile platform experience. Leyla is the Executive Vice President of Salesforce Mobile Platform Experience. Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn.

Scale 127

Scale VP of Engineering Mobile Scaling 127

SaaStr

JULY 24, 2019

I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. In this session Gillian will walk you through how to build a high performing CSM Team. Want to see more content like this? Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW. My name is Gillian.

Retention 132

Retention VP of Engineering Sales Hiring Scale 132

Sales Hacker

SEPTEMBER 23, 2019

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. How experience as a sales engineer can play into your role as a sales leader. Today, we’ve got Kevin Egan, the Vice President of North American Sales at Slack. What You’ll Learn. Kevin’s rep productivity model.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

SaaStr

MAY 31, 2019

Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? 238: Join Molly Ford, Salesforce Global Equality Programs Senior Director, and Leyla Seka, Salesforce VP of Mobile for actionable advice they have applied on their own journey.

VP of Engineering 128

VP of Engineering Sales Hiring Scale Systems Review 128

Sales Hacker

OCTOBER 28, 2019

This week on the Sales Hacker podcast, we speak with Amyra Rand , VP of Sales & Strategic Partnerships at Criteria Corp. Amyra is also a member of the Revenue Collective & the Chapter VP at the American Association of Inside Sales Professionals; she is an MBA from Pepperdine. What You’ll Learn. Becoming your own CEO.

VP of Engineering 41

VP of Engineering Sales Hiring Sales Recruiting Scale 41

ChurnZero

OCTOBER 28, 2022

Peter Armaly, vice president of Customer Success, ESG. The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. Here’s a sneak peek at what we learned. The good news is Customer Success teams are growing both in size and budget.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Stream the full interview below or find it wherever you listen to podcasts. There are now over 150 enterprise companies using the platform.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

User Pilot

JANUARY 14, 2024

A degree in business, marketing, computer science, engineering, and data science can give you the foundation for a typical career path in product management. The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business.

VP of Engineering 106

VP of Engineering Management Underperforming Technical Team Compensation 106

SmartKarrot

MARCH 8, 2022

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anika Zubair. Annette Franz. Bhavika Kochhar.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. But my path was more of a meandering path.”.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

DECEMBER 1, 2020

After a career as a VP of Marketing and CMO, Jake now serves as president of MetaCX. Now, before we get to the interview, we have sponsors and you need to hear about them. Show Agenda and Timestamps. Show Introduction [00:01]. Who is Jake Sorofman and what is MetaCX?[2:00]. The role of branding in marketing [19:27].

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. We’re on iTunes.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

JULY 1, 2021

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get tickets here. Get tickets here. TRANSCRIPT.

VP of Engineering 250

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 250

Sales Hacker

APRIL 16, 2018

How to develop a sophisticated sales recruiting engine. Most recently, she was Executive Vice President reporting to the CEO at Axiom Law, responsible for North America Business, including global marketing and sales strategy. What You’ll Learn. Why your CFO shouldn’t own the revenue model. It’s your host, Sam Jacobs.

VP of Engineering 68

VP of Engineering Revenue Scale Sales Recruiting 68

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Allison Pickens. Andrew Marks.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We kicked the idea around and launched Working Planet two weeks later.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Sales Hacker

NOVEMBER 24, 2023

Experience is gained over time, and each unfamiliar task is an opportunity for growth.” – Maryna Hradovich (Vice President of Revenue at Semrush ) #5 “ Prioritize career opportunities where you are learning hard skills and have a say in the decision-making process. Happy Thanksgiving weekend to all those in the USA!

VP of Engineering 85

VP of Engineering Outsourced Development Scale Generative AI 85

Sales Hacker

APRIL 15, 2019

This week on the Sales Hacker podcast, we speak with David Katz, Senior Director of Sales and Customer Solutions at Intercom. David discusses his impressive career, beginning with a productive stint at LinkedIn, remarking on what special skills he has to maintain staying power and tenure amidst a fast-paced, ever-growing organization.

SMB 59

SMB Enterprise Scale VP of Engineering 59

OpenView Labs

FEBRUARY 10, 2020

In a 2019 podcast interview , President Jay Simons emphasized that Atlassian has a low touch sales model. They employ more than 150 people in sales and another 120 people in business development according to data from LinkedIn. You may have noticed that Atlassian has changed the way they talk about their go-to-market motion, too.

Sales Hiring 57

Sales Hiring Scale Headcount Sales 57

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Hey everybody. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. It was packed.

Scale 228

Scale Outsourcing Services Sales Hiring VP of Engineering 228

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. “Our We were also hearing from some clients that they wanted more guidance throughout onboarding, as well as more training.”

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Intercom, Inc.

OCTOBER 15, 2020

Bob is the President & CEO of The Re-Wired Group and serves as a Fellow at the Clayton Christensen Institute. This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. There’s a lot of nuance in what people say and how they say it.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

Intercom, Inc.

JUNE 7, 2018

When Sean Ellis joined Dropbox as the company’s first marketer, he was tasked with creating a culture of growth and experimentation. This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. Where Dropbox went from there is well documented. If you enjoy the conversation, check out more episodes.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

Chart Mogul

MARCH 10, 2023

Esben Friis-Jensen, Co-Founder at Userflow , Nicholas Mills, President at Pitch , and Seth DeHart, Advisor at PointNine , joined our panel discussion hosted by Sara Archer, VP of Sales at ChartMogul. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Why does Manny believe that you should not have a VP before $5m? How does Manny fundamentally approach managing top of funnel?

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

Trint

NOVEMBER 23, 2020

In my 30 years of news reporting for ABC, CBS and CBC News I traveled to more than 40 countries, dodged bullets while reporting on wars, I interviewed prime ministers and presidents. I was introduced to a team of software engineers who’d been working on tech that aligned audio and text so that you could follow it like karaoke.

Branding 130

Branding Advertising Underperforming Technical Team VP of Engineering 130

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. We’re often encouraged to hide, toughen up, and bury our emotions. The expectation is that we can “do it all.” Anything less is failure. For lack of better words…f*ck that. Heck, stand at the head of it.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

JUNE 9, 2020

So Barrett moved to TravelClick where he became President of the Americas and ultimately found his way to an incredible career at IBM before moving on to TriNet. And so, he ultimately found his way to an incredible career at IBM before a stint at TravelClick where he was President of the Americas. Incredible company. We’re on iTunes.

Leadership 78

Leadership Scale Sales Recruiting VP of Engineering 78