FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Here are four steps for building a user adoption strategy: Do customer research and create user personas. Add in-app video tutorials to make the onboarding process smooth.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Here are four steps for building a user adoption strategy: Do customer research and create user personas. Add in-app video tutorials to make the onboarding process smooth.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview.

Scale 150

Scale Sales Payment Methods Merchant Services 150

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. Experience is the keyword here.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them.   "When you land on the Paddle Studios homepage, you’re welcomed with a Netflix-esque streaming service vibe. Tough question.

B2B 118

B2B Technical Advisors SaaS Payments Underperforming Technical Team 118

ProfitWell

OCTOBER 9, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. The pods on ecommerce. In 2007, he and his wife started their own online store. Noah Kagan Presents.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. Building NPS follow-up question in Userpilot.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 99

Healthcare AI Payments Enterprise 99

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. Ryan Austin 01:00 Sure.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Chart Mogul

JANUARY 27, 2023

In this episode of SaaS Open Mic, I speak with Matt Lerner, the founder and CEO of Startup Core Strengths. Later, … In this episode of SaaS Open Mic, I speak with Matt Lerner, the founder and CEO of Startup Core Strengths. Remove non-financial barriers before changing your pricing strategy. That’s not the magic.

Pricing 52

Pricing Startup PayPal Payment Methods 52

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them.   "When you land on the Paddle Studios homepage, you’re welcomed with a Netflix-esque streaming service vibe. Tough question.

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The problem with SaaS is getting people to see the value in your product. This is a guest post by Nico Prins.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. It may be done over the phone, Skype, email, web conference….

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

ProfitWell

OCTOBER 22, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. The pods on ecommerce. In 2007, he and his wife started their own online store. Noah Kagan Presents.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. There will inevitably be some customers who depart as you improve your offering, iterate on improvements, or modify your company strategy. This might help: Guide for implementing a proper exit interview.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Outseta

DECEMBER 17, 2017

The rules of the organization are enforced by blockchain technology rather than paper based contracts, allowing anyone to contribute to the organization and earn payment or ownership commensurate with their contributions to the “colony.” We're joining this company and oh and at the end of the month we're going to stop providing our service.”

Blockchain 58

Blockchain SaaS Payments Technical Review Technology 58

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 160

Scale Sales Recruiting Scaling SaaS Payments 160

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

OPEXEngine

MAY 4, 2021

. “I think a lot of it has to do with having first-time founders who are wicked smart who are looking for someone who can go toe-to-toe with them on strategy,” Rhoda Longhenry, a partner at technology-focused True Search, said. Hopefully it will be communicated during the interview process.

Payment Services 52

Payment Services Finance Communication Strategy 52

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” And if they had taken that data point at face value, they would have taken that feature mention back off the website.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. costs money and 2. Chargify has made our business much stronger!

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? The fact that there’s no standard reporting method for churn doesn’t help. Subscription service Recurly reports an average monthly churn rate of 5.6% Let’s find out.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Chart Mogul

SEPTEMBER 19, 2019

In each section, I’ll also aim to give advice about how to repurpose your first version of these assets as you evolve your go-to-market strategy because with limited resources, you should make key assets, like sales playbooks, fungible. SaaS founders and operators need help structuring and understanding the importance of sales basics.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How Revenue Grid enables smarter selling. Now, without further ado, let’s listen to this interview with Neil Ringers. Revenue Grid is mainly focused on automation and integration, bringing your calendar and email into your CRM.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105