FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

MAY 30, 2025

Map out the user journey so no key touchpoints are missed On average, Americans check their phones 144 times daily , creating fragmented mobile app usage patterns Your mobile app competes for that fragmented attention every single time users interact with their devices. You’re hunting for the psychological journey leading to payment.

Payment Solutions 104

Payment Solutions Mobile Payments Payment Methods 104

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 96

Onboarding SaaS Payments Payment Services Payment Solutions 96

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Your social network accounts, website, ads are visible to everyone who is browsing the internet.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JULY 28, 2024

Personalizing the onboarding experience according to user needs to shorten time-to-value. Userpilot can help you optimize free trials by helping to identify your most valuable features that need to be included in the trial and highlighting friction points in the onboarding funnel so you can remove them.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services SaaS 98

Intercom, Inc.

MARCH 22, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. I was able to actually spot that during my interview process.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Neil Patel

SEPTEMBER 11, 2020

The process and fee structure may differ for different types of payments depending on which service you choose. Some services offer unlimited payroll processing, while others limit the number of times you can issue payments every month. So, carefully consider how often you need to send payments when making your final decision.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

DECEMBER 7, 2023

Userpilot provides you with different methods of collecting data, analyzing it, and acting on it. You can then tailor your marketing campaigns to match those needs or use that knowledge to personalize and improve the customer experience. To learn how this can help your business, book a demo today. What are data-driven insights?

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

User Pilot

MARCH 7, 2023

Terrible primary onboarding. Instead of adding generic product tours, segment your customers to create personalized interactive walkthroughs that help them reach their Aha moment fast. Involuntary churn due to failed payments. There are different methods such as surveys , interviews, focus groups, user testing, etc.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. By sharing his experiences and opinions, Verneri adds a personal touch to the post, making it more relatable and engaging.

Social Media 138

Social Media Payment Methods Payment Solutions Payment Services 138

Neil Patel

DECEMBER 2, 2020

Recruiting software generally falls into three defining categories: applicant tracking software, candidate relationship management, and interviewing software. Processing job applications and resumes, keeping track of interviews, and managing job postings can all be done with a simple applicant tracking software. Interviewing Software.

Payment Solutions 94

Payment Solutions Software Review Software Scale 94

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. "  She likes the "Grow and Tell" podcast by the B2B sales, onboarding, and renewals workspace provider Dock.  Tough question.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 81

Payment Methods Sales Hiring Marketing Advertising 81

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  " Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  Choose Account preferences on the left pane.

Technical Review 134

Technical Review Systems Review Sales Recruiting AI Search 134

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

FastSpring

APRIL 26, 2022

Quantitative Data Gathering: Website and Product Data. Qualitative Data Gathering: Surveys and Exit Interviews. Preventing churn starts at the beginning of the customer journey, and an especially critical time is during the onboarding process. Check out the interview here. Are there patterns in their product usage?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

FEBRUARY 10, 2023

Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. For example, create a tailored onboarding flow based on the customer’s jobs to be done. Identify your loyal customers and onboard them into a loyalty program.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

Sales Hacker

JUNE 7, 2021

When you onboard new salespeople or bring new products to market, you need to equip people with a solid understanding of the customer business activities and workflows served by your company’s solutions. payment, donation to a charity). Determine the optimum interaction method (e.g. round table, phone interview, online survey).

Sales Recruiting 120

Sales Recruiting Payment Services Payment Methods Sales 120

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? This is when Google was pretty big, say after like 15 or 20,000 people. ” Right?

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

User Pilot

FEBRUARY 22, 2024

Personalize customer communications based on user expectations. Personalize customer communications based on user expectations The most effective way to improve customer communications is to personalize each interaction based on customer data. Use in-app messages to improve customer communication.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

User Pilot

JUNE 30, 2021

This will help them later to personalize the experience based on the data collected. No installation and/or payment walls. Once logged in, the Airtable team personalizes the content within the UI based on user persona. Why We Love Drift’s Signup Flow & Onboarding. The product is complex to setup.

SaaS Payments 94

SaaS Payments Payment Solutions SaaS Payment Services 94

User Pilot

AUGUST 15, 2023

Online marketing strategies for social media, emails, press releases, etc. This means onboarding your customers to ensure they get the most out of your product. A good launch plan also identifies your target audience, online and offline channels to find them, and how best to reach them. for measuring success.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Natalia Luneva

JANUARY 13, 2021

Watch my 1-hour interview with 10+ SaaS founders on Youtube To calculate your churn rate, divide the number of customers lost during the period by the number of customers at the beginning of the period and multiple it by 100%. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

User Pilot

JULY 11, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 97

SaaS Payments Strategy SaaS Payment Solutions 97

User Pilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. While a bachelor’s degree can be beneficial, it’s not always required.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. The way a user gets to a website is infinitely less complex than the ways a user can interact with a product. Interviews take even longer, and are particularly prone to subjectivity risks. Looking to build in-app onboarding experiences?

SaaS Payments 88

SaaS Payments Payment Solutions Payments Underperforming Technical Team 88

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  " Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  Choose Account preferences on the left pane.

Technical Review 86

Technical Review Systems Review Sales Recruiting AI Search 86

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 89

SaaS Payments Strategy SaaS Payment Solutions 89

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry. The problem with SaaS is getting people to see the value in your product.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payment Solutions 55

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore. Many customers will still feel uncomfortable visiting in person. Let’s get started.

B2B 76

B2B Sales Payment Methods SaaS Payments 76