SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. You’re not building a product or getting any new customers. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. Get a good CTO and commit to understanding your market and staying in the game. It’s up to you.

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SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. Jason has sat in on interviews with 50-100 VPs of Sales, and many of them don’t even know what the product was in their 4th or 5th interview. A lot of public SaaS companies are too efficient. Let’s jump right in.

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SaaStr

NOVEMBER 11, 2022

But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. And it really makes no sense because I’ve asked so many of the best SaaS CEOs that are public how to go multi-product. And it was interesting that they broke rules.

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Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

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Interviewing B2B Marketing Underperforming Technical Team 76

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? .

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SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision.

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Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

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User Pilot

MAY 1, 2024

He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. Pricing your SaaS product – In this newsletter, Lenny picks the brain of Patrick Campbell (CEO of ProfitWell) regarding how to price your SaaS product , step-by-step.

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OpenView Labs

DECEMBER 1, 2020

Ever have one of those days where as soon as you send an email, you immediately get a new one? Eric Muntz , CTO at Mailchimp. “I Note: These quotes came from my In Case(y) You Missed It series , where I talk to the most interesting humans in SaaS. Celery, Sweat and Sleep—SaaS Execs on Maintaining the Energy to Lead.

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Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Liam: The whole area is a new space.

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OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. In the early SaaS days, management structure was essentially the same. The SaaS operating model requires execution across functional activities.

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Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

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Interviewing B2B Marketing Underperforming Technical Team 52

Sales Hacker

OCTOBER 13, 2020

Now, without further ado, let’s listen to this interview with Ryan Walsh. Most recently he was the CRO of a SaaS company that grew from 35 million when he joined to 120 million. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company.

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Outseta

OCTOBER 15, 2018

By Geoff Roberts Last year Clement Vouillon of Point Nine Capital wrote an article entitled The Rise of the Non “VC compatible” SaaS Companies. And it expressed a growing sentiment in the world of SaaS start-ups; for the majority of SaaS founders the traditional VC model is a clusterfuck that makes very little sense.

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Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community?

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Frontegg

NOVEMBER 4, 2021

There is nothing better than absorbing knowledge from leading SaaS professionals when it comes to Product-Led Growth (PLG). PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. With over a decade of SaaS expertise (4 in PLG), she founded Product-Led Growth Hub , the world’s first PLG academy.

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OpenView Labs

JUNE 18, 2020

Is there a new skill you’ve been working on during quarantine? He drove a forklift in New Jersey long enough for him to have enough money to build his own studio. He created something totally new that wasn’t just a band, or an album, or a set of albums, but was an entire sound, a new way of making music.

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Sales Hacker

JANUARY 21, 2020

We’ve got an interview with Angus Davis. Now, without further ado, let’s listen to this interview with Angus Davis. Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. Sam’s Corner [41:10].

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Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. Vishal Sunak: I began my journey in B2B SaaS at Backupify, and got the opportunity to learn the SaaS game from some real experts. Show Agenda and Timestamps. Show Introduction [00:10].

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ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. At its core, Chargify removes barriers for SaaS businesses. Michael Klett, Co-Founder & CTO, Chargify. Joining forces to drive SaaS revenue. Sign Up Now.

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Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. costs money and 2.

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Go Hire- Saas

JULY 24, 2025

On a daily basis, were new seeing new analyst reports, vendor surveys, and white papers coming out saying saying AI is going to: automate and optimize processes drive increased revenue decrease operating costs (ie. That’s a mistake.

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Sales Recruiting AI Sales Hiring Government 52

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Here's an interview with our CTO on how co-browsing technology works. Engineering blog We're running ongoing interviews with key devs and we'll post links to them in this section.

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Outseta

NOVEMBER 19, 2019

Building trust when you’re hired in a full-time capacity is an ongoing effort—as with consulting it likely starts during the interview process, but will typically persist for several years thereafter. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago.

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ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Tell me, explain how you think about testing this in an interview. A mother's room is a designated place where new parents can nurse or breast pump. Ever heard of the airplane test?

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ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

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SaaStr

MAY 16, 2021

But what they don’t have is a good enough founding team: Sometimes, if the prospective founder isn’t super technical, then the CTO/VPE isn’t really great. They’ve got a rent-a-CTO. Or sometimes they are great, but the team members are just not great enough for their new C-level roles (CEO, CTO, CMO, CSO, CBO, C?O).

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SaaStr

MAY 27, 2024

Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

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SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. I’m sure many of you use New Relic.

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SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

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SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. QUESTION 6: My company is a very technical product and somebody serious software and it’s a new category you were creating like scratch. New category. So he’s the CTO? What do I do now?

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Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. What are PR peculiarities for SaaS companies?

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SaaStr

FEBRUARY 28, 2020

In Today’s Episode We Discuss: * How Karl made his way into the world of SaaS with the founding of Lucidchart having been Head of Business Development for Google in China and Head of Patents. * Karl has been in every interview for every new hire for the first 6 years of the business, why? Loving our podcast content? What works?

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SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

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Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. We’ve got two sponsors, including a new one called Sapper Consulting. Brandon worked his way up from the very bottom to the very top.

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SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam.

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