User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more! What are Salesforce integrations?

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively.

Management 105

Management Market Research Metrics Trends 105

Stax

FEBRUARY 28, 2024

In a saturated market, how do they distinguish themselves? How do they keep customers returning for more? Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Buffer Resources

MAY 9, 2024

There’s even an industry inside joke that adding “reddit” or “pinterest” or, of course, "linkedin" at the end of your search terms will more likely deliver exactly what you need. SEO gets you seen by your audience before competitors on Google. What is LinkedIn SEO?

Social Media 98

Social Media AI Search Branding Engagement 98

User Pilot

SEPTEMBER 28, 2023

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Here’s a guide on how to use these tools. How to Reduce User Friction With Product Analytics Tools 1. 98% of UX professionals say that the user experience is imperative for business success.

User Experience 98

User Experience Scale Churn Retention 98

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. In 2024, these three skillsets will give CS individual contributors and their teams an edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. They were able to sign up for subscription-based services for things like groceries, cosmetics, clothing, etc. The alternative? Recurring billing is a perfect fit for subscription businesses.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. The second factor to consider is whether or not the solution was built for your type of business. Chargebee: Supports Complex Subscription Management. Table of Contents.

Payment Solutions 130

Payment Solutions Payment Features Payment Methods Payment Services 130

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Customer Support 129

Customer Support Scale Underperforming Technical Team Metrics 129

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. Zendesk is a customer experience analytics platform designed to optimize customer service. starts at Suite Team’s $55/month billed annually.) Let’s dive in!

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

ChurnZero

JUNE 21, 2022

An organization’s Customer Success function helps customers get the most out of its products and services. Customer Success managers are always looking out for the best interests of their customers. But is anyone looking out for the Customer Success team? Gathering feedback from Customer Success teams and customers.

Customer Success 94

Customer Success Technical Review Education Onboarding 94

User Pilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

Management 105

Management Interviewing Marketplace as a Service Product Marketing 105

FastSpring

MARCH 15, 2024

Todd Harris knows how to leverage effective video game marketing strategies to get games in front of players. How to cost effectively leverage video game influencers in order to get access to existing player audiences. Clever ways to approach digital advertising in your game marketing.

Payment Methods 193

Payment Methods Marketplace as a Service Payment Solutions Payments 193

User Pilot

OCTOBER 15, 2023

Marketing your SaaS is a complex task involving many roles, one being a growth marketer. But you may be thinking, what exactly is the role of a growth marketer, and how do they help grow your product ? In contrast, traditional marketing managers primarily concentrate on classic marketing campaigns for customer acquisition.

Growth Marketing 105

Growth Marketing Marketing Customer Lifetime Value Scale 105

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. UX and CX differ in target audiences, goals, tests, and metrics. What is user experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! How to Search for Changelog Items Click on the Search icon in FastSpring Docs. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. Gather metrics and view reports on monthly recurring revenue.

Payments 91

Payments Payment Features Payment Methods Payment Services 91

User Pilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

SaaSOptics

FEBRUARY 13, 2022

Yet, many software providers are ill-prepared for the unique challenges and opportunities that come with managing customer subscriptions and transitioning to a SaaS model. So, what is SaaS accounting, and how will it affect your business? Getting SaaS Accounting and Financial Operations Right in 2022. The result?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Start with: CSM Mastermind: Sharing Customer Feedback Effectively.

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Let’s get right to it. Book the demo!

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Andreessen Horowitz

OCTOBER 16, 2023

Meanwhile, FI senior leaders and board members are intrigued by new products like Microsoft 365 Copilot and how generative AI can automate their internal workflows (and improve their bottom lines). Selling into financial institutions (FIs) has long been the end goal for many software-oriented fintech businesses.

Scale 110

Scale Software Sales Generative AI 110

Sales Hacker

NOVEMBER 17, 2022

If you’re looking to move up the ladder into a sales leadership role, your resume is key to getting your foot in the door. In this article, I’ll share my 3 ground rules of resume-writing, cover the parts of a leadership-level resume, and share a sample resume that will help you take your career to the next level. Be consistent.

Leadership 78

Leadership Sales Recruiting Sales Hiring Sales 78

Buffer Resources

AUGUST 16, 2023

So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? Most importantly, I could charge more premium rates for our PR services because of the reputation and authority we had built. So let’s dive in.

Scale 82

Scale Scaling Strategy Social Media 82

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Let’s explore the key definitions that every business owner, finance professional, and product manager should know.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? You can also embed Zendesk functionality into your product using JavaScript. The Certainly integration allows you to localize your chat support into 14 languages. If so, you’re in the right place!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

Neil Patel

OCTOBER 25, 2021

Are you seeking a sales platform to handle all the needs of your sales process? From a sales perspective, there are three distinct solutions: HubSpot Sales Free HubSpot CRM HubSpot Sales Professional HubSpot Sales Hub Enterprise. HubSpot has a tool for every type of sales team, sales managers and sales professionals.

Sales 131

Sales Social Media Cloud Software 131

ChurnZero

FEBRUARY 13, 2023

What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. If you’re standing up a Customer Success function for the first time, you may only have one or a handful of Customer Success managers who do it all.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Systems Review 52

User Pilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. Start building your localization strategy by identifying the right market.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

Neil Patel

JANUARY 25, 2021

Which one is worth your money? Can they actually help you achieve your business goals? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. How to Choose the Best Data Analysis Software for You. Figure out the technical knowledge of your team. Let’s begin!

Data Analysis 128

Data Analysis Software Data Scale 128