OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

OpenView Labs

DECEMBER 21, 2020

Take a look and weigh in with your own predictions by tweeting to @OpenViewVenture with the hashtag #2021SaaStrends. The next decade of selling to B2B SaaS companies is going to accelerate faster toward a consumer-style experience. What does the future hold for B2B software? Lawrence Schwartz, CEO at Trivie.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Sales Hacker

MAY 26, 2021

But a sales operations team will help with learning critical insights about a rep’s accounts, ensuring long-term customer success, and having a deep understanding of your customer base. Developing your Sales Operations Skills. What is Sales Operations? A career in sales, sales ops, or sales enablement?

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

OPEXEngine

JUNE 9, 2020

As you build your strategy for the coming months it’s important to ensure a well-balanced approach that includes some tactics that may seem counter intuitive during a recession. As outlined in our previous blogs, once you’ve assessed your exposure and risk profile, you should have a solid understanding of your financial health.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

Buffer Resources

APRIL 3, 2023

Today, we have Dre Fox on the docket. 📱 This interview was already published in our newsletter, so to get your hands on these before anyone else, subscribe here ! Q: What's in your current tool stack for content creation, and what tool would you say is the most important part of your content creation?

Social Media 93

Social Media ChatGPT Branding Interviewing 93

Andreessen Horowitz

OCTOBER 16, 2023

The concept can be defined many ways , but the simple definition shared in this episode is: it’s when you understand the business value of your product. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 75

Product Marketing Scale Sales Hiring Sales Recruiting 75

Sales Hacker

DECEMBER 12, 2017

How to Implement Pay Variable Compensation for Your Sales Team. How to Implement Pay Variable Compensation for Your Sales Team. You’ve decided it’s time to implement variable compensation for some part of your sales team, or you want to scrap your existing plan and start from scratch. are usually not.

Compensation 80

Compensation Sales Hiring Sales Payment Services 80

Point Nine Land

JUNE 22, 2023

Particularly in the 15 years or so since the global financial crisis, macro tailwinds like smartphone adoption and the maturing of cloud infrastructure have made it easier than ever to build and distribute software, and we’ve collectively obliged. For one, you don’t need much to get started. Software is also a lovely thing to scale.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

ChurnZero

SEPTEMBER 20, 2019

Q&A: How to Build Effective Customer Success Plans. CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. What is your recommendation to help this? Q&A Recap.

Customer Success 66

Customer Success Onboarding Leadership Churn 66

FastSpring

MARCH 27, 2023

I spoke to Ryan about how they created a new enterprise ops category: LearnOps. He also shares insights about how Cognota is maintaining ownership over the category they created while encouraging dialogue and collaboration in the market. How are we going to do this? How are we going to do that? Ryan Austin 01:00 Sure.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Navint

MAY 21, 2019

Find out what your customers value, and what they will value in the future. How do you convert the occasional user, customer, or even someone who’s just browsing into a Continuous Customer ? As your relationship with the customer changes over time, so must your offering.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

Kellblog

AUGUST 7, 2019

I’ve been asked about this a few times lately, less because people value my accounting knowledge [1] but rather because people are curious about the CAC impact of such deals and how to compensate sales on them. The question on my mind is how do I look at this from a new ARR bookings, ending ARR, CAC, and sales compensation perspective?

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

SaaStr

MARCH 20, 2020

In Today’s Episode We Discuss: * How Rachel made her way from marketing manager at Climate Corporation to VP of marketing at Pilot today? How does Rachel think about organic growth and inciting word of mouth today? How does Rachel think they can be more accurately tracked and measured? Loving our podcast content?

SMB 179

SMB Scale Startup Marketplace as a Service 179

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time? Starting from scratch.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Totango

MAY 15, 2024

Ensure your data is clean and accessible. If your business, pre-and post-sale, lacks alignment on business goals and customer outcomes, then the value of identifying, implementing, and measuring the opportunity for AI is irrelevant. Experts repeatedly reminded attendees that AI is not the goal. AI is the means to a new solution.

Customer Success 95

Customer Success AI Underperforming Technical Team Technical Review 95

Andreessen Horowitz

SEPTEMBER 21, 2023

That success has been bolstered by the fact that the UK is among the world’s most innovative financial services regulatory environments. If Europe is the world’s regulatory superpower, then the UK has quietly become Europe’s financial regulatory superpower (even post-Brexit). The UK is a global financial center.

Merchant Services 115

Merchant Services Payment Solutions Payment Services Payment Methods 115

SmartKarrot

MAY 17, 2022

Well, this is a question that most startup owners are asked, but how do you know what stage you are at? Are you having the same question about your startup? Pre-startup stage Startup stage Scaling and Growth stage Maturity stage. This could be a major risk and hamper your business’ growth. What stage is the startup at?

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Startup SaaS Payments Payment Services Sales Hiring 10

Point Nine Land

JANUARY 17, 2019

As usual if you have any comment or want to share your predictions with us please do it in the comment section! At the same time, many of the most important web and mobile technologies have reached maturity. Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Outseta

SEPTEMBER 11, 2017

My intention with this interview is to ask Soren the toughest questions that I’ve had to grapple with as a marketer responsible for paid search performance, and to specifically get his take on how early stage start-ups can set themselves up for success with paid search. And if so, how did you make that transition?

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Interviewing SaaS Payments Payments Technical Advisors 40

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

Scale 163

Scale Payment Services Startup AWS 163

ChurnZero

DECEMBER 16, 2022

Your first instinct might be to blame sales for a bad-fit customer…but the account matches your ideal customer profile (ICP) to a T. Q: How can you get a customer to prioritize your product implementation when they have internal competing priorities? You can suggest to your customer a couple of things.

Customer Success 98

Customer Success Pricing Metrics Leadership 98

ChurnZero

MARCH 22, 2023

During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. There are endless ways to split up your customers.

Customer Success 97

Customer Success Headcount Finance Leadership 97

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. Financial planning. Data analysis.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

Chart Mogul

SEPTEMBER 15, 2023

Feel free to jump into whichever sections suite your knowledge and experience—this is a library for everyone. The SaaS Metrics That Matter by David Sacks, Ethan Ruby One of the best features of SaaS businesses is how easy they are to measure. Please, use it as a reference tool and don’t try to get it all in one sitting!

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. This is how the sales compensation plan should work for reps in a prospecting role. This is how the comp plan should look for those in closing roles.

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Compensation Sales Hiring Development Team Review Sales Recruiting 102

ChurnZero

MARCH 22, 2023

During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. There are endless ways to split up your customers.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. The Sales Acceleration Formula. The Challenger Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. If we want to queue up the conversation, we did a blog post on SaaStr last week, about how everyone from Salesloft, to Zendesk, to Salesforce, Workday said they’re really seeing no slow down. Jason Lemkin: Okay. Times are good.

Scale 205

Scale Scaling Sales Hiring Enterprise 205

SaaStr

JUNE 19, 2020

Once you know how it works, it’s not even that hard to knock it out of the park. Jason Lemkin: And I want to talk about that because there’s no reason, if you’re pitching investors, that your pitch should be in the middle of the bell curve. Pitching VCs is like anything. You’ll get better at it over time. Rookie errors.

Software Review 166

Software Review Technical Review Sales Hiring Healthcare 166

Chaotic Flow

APRIL 22, 2014

Over the past few years, the SaaS community has gained a solid understanding of SaaS financial metrics, as well as many of the operational principles required to achieve them. Finally, a purchase is made and the ecommerce engine captures the transaction and forwards it to the financial systems for future billing.

Customer Success 138

Customer Success Metrics SaaS Churn 138

ProfitWell

DECEMBER 3, 2019

What about a venture capitalist who might be sympathetic to your mission? Going into the pursuit of funding without a plan can lead you nowhere—or, even worse, leave you saddled with a funding plan that’s bad for you and your business. The number of potential directions for your business can result in paralysis by analysis.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

Sales Hacker

JUNE 20, 2022

According to the Financial Times , the UK economy shrank in March by 0.1%. Whether you are a sales leader, company founder, or sales professional, you can apply these points to your advantage to set yourself up for growth in a recession. Stress hormones also create free radicals that can kill your brain cells. So, what to do?

Sales Hiring 85

Sales Hiring Strategy Sales Leadership 85

Sales Hacker

MARCH 10, 2021

Sold 100% of your Girl Scout Cookies? As a sales leader, you want your sales reps to be the best they can be. As a sales leader, you want your sales reps to be the best they can be. However, if 100% of your sales reps are hitting their quota every single quarter, it may not be cause for celebration. Gold star for you!

Scale 94

Scale Sales Recruiting Compensation Sales 94

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? How can they do that the right way? How should startups think about implementing partnerships?

SaaS Payments 246

SaaS Payments Scale Payment Services Payment Solutions 246

SaaStr

MARCH 20, 2019

In Today’s Episode We Discuss: * How Jeff came to found Twilio and what was that a-ha moment for him? How did Sameer enter the world of SaaS and come to be CEO @ SendGrid? * How did Jeff and Sameer assess the culture fit between the 2 companies when deciding whether or not to join forces?

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

Outseta

SEPTEMBER 18, 2019

How remote work, social entrepreneurship, and the sharing economy are colliding to drive us towards community based, self-managed organizations By Geoff Roberts I’ve written previously about how we’re embracing self-management as we build Outseta. Even to me, self-management has always felt a bit ahead of its time.

Entrepreneurship 58

Entrepreneurship Underperforming Technical Team Technical Review Government 58

Chart Mogul

MARCH 24, 2020

This framework will allow you to think through every aspect of the matter and make the right decision for your company. that largely determine which path is right for you and your software business. With his new money in the bank, Scorpio comes along and invests in your company, Globex Corporation.

Payment Methods 52

Payment Methods Venture Capital SaaS Payments Sales Hiring 52