SaaStr

DECEMBER 1, 2023

SaaStr’s own Jason Lemkin shares the top 10 mistakes he sees during the hiring process during Workshop Wednesday, held every Wednesday at 10 a.m. Any great VP of Sales knows other VPs of Sales and up-and-comers because sales is usually half the headcount in a startup. The last thing a VP of Sales wants to do is start without a team.

Sales Hiring 152

Sales Hiring Sales Recruiting Sales Interviewing 152

SaaStr

OCTOBER 17, 2023

At last week’s Workshop Wednesday — every Weds at 10 a.m. Headcount maybe goes from 2 or 4 to 10. When we look at publicly traded companies, there is a direct correlation between NRR and Enterprise value. That’s the end state we’re going for. What does NRR have to do with customer success? Everything!

Scale 169

Scale Sales Hiring Customer Success Scaling 169

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Once you arrive at a ratio of customers to CSM, you have what you need to meet with your finance team to discuss budget and headcount in a data-driven way.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

NOVEMBER 22, 2021

As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Using these models, you too can learn how to go toe-to-toe with your Finance team by presenting trade-offs to get the headcount you need. How to Build a Customer Success Budget for Headcount. Discovery Call.

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. Once you arrive at a ratio of customers to CSM, you have what you need to meet with your finance team to discuss budget and headcount in a data-driven way.

Customer Success 59

Customer Success Headcount Finance Leadership 59

OPEXEngine

OCTOBER 4, 2022

Do you need to make tough decisions about team headcount? If you’re choosing to sunset a legacy product rather than spend the effort supporting it, can you reallocate headcount to other priorities instead of hiring new staff? Ask the tough questions, workshop creative solutions, and make the case for your engineering teams.

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

Sales Hacker

MARCH 1, 2024

When the conference was successful, they expanded the concept across different channels, developing content, launching a podcast, and hosting live workshops and virtual events. Their revenue, demand, and headcount planning helps GTM teams drive exceptional growth in any market condition.

VP of Engineering 87

VP of Engineering Scale SaaS AI Search 87

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

JUNE 16, 2020

inaudible 00:32:31] Some cuts, in this case, the company with 50 AEs, you drop 20 headcount, and then you’re 30. Adnan Chaudhry: And so I wanted to just walk through some of the key trade offs in each of these and so in this example, maintain the current course of hiring. What’s the impact of that to your business?

Sales Hiring 190

Sales Hiring Scale SaaS Payments Payment Services 190

ChurnZero

JANUARY 4, 2024

On the other hand, economic headwinds continue to constrain CS budgets and headcounts. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” Every investment dollar is harder to obtain, and CS leaders and their teams face more pressure than ever to deliver results.

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

BetterCloud

APRIL 22, 2020

Would it save you headcount? In fact, we just released new Workflow Templates, and we’re hosting weekly customer training workshops to help you optimize your BetterCloud experience. Another customer, Excella Inc., took their on/offboarding down from 2-3 hours to 10 seconds across 17 applications. What else could you do with that time?

compliance 52

compliance Technical Review Headcount Onboarding 52

SaaStr

NOVEMBER 6, 2024

On the last installment of Workshop Wednesday , where we bring you some of the best SaaStr speakers live with new content and to answer your questions live on Wednesdays— SaaStr CEO and Founder Jason Lemkin and Dave Kellogg, Executive in Residence at Balderton Capital share what really matters in SaaS for 2025.

Headcount 264

Headcount SaaS AI Pricing 264

SaaStr

OCTOBER 16, 2024

At a recent SaaStr Workshop Wednesday , held every Wednesday at 10 a.m. We’ve been taught unicorn math to grow headcount faster than revenue, and maybe if you’re venture-backed, you can do it. But you have to grow revenue faster than headcount. You have to do it all. That might mean you hire fewer but better people.

Sales Hiring 312

Sales Hiring Scale AI SaaS 312

SaaStr

SEPTEMBER 19, 2023

In last week’s Workshop Wednesday , held every Weds at 10 a.m. This is where traditional SaaS methods like subscription pricing only, driving growth through headcount only, or a pure sales GTM strategy only live. Those people are steering to the left-hand side. You’re in trouble if you’re sitting in the middle of the valley of death.

Business Model 293

Business Model SaaS Payments Payments Headcount 293

SmartKarrot

FEBRUARY 9, 2021

Re-organize current headcount to fit the needs of the company. workshops or 1:1 with clients) that help customers to maximize the value derived from Refinitiv solutions post-sale and build intimacy. As a Vice President of Customer Success, you will be responsible for building and scaling a remote, customer success team.

Customer Success 10

Customer Success Scale Headcount Healthcare 10

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. So workshops are a great way to help and provide value. We’re looking at everything we do from software to people. Our workforce is remote. We launched one this week.

Travel 214

Travel Scale Marketing Outsourcing Services 214

Sales Hacker

JUNE 16, 2022

Even if you don’t control the headcount and even if layoffs come later, help them find a new role. Bonus: Check out Richard’s upcoming free job skills workshop ! Have them move away from “I’m the best (and you’re not)” mentality to “ We’re the best.”. Make them feel safe.

Scale 110

Scale Sales Hiring Sales Headcount 110

Sales Hacker

FEBRUARY 11, 2025

Um, in the old world, you basically downloaded a list of accounts and those accounts had things like industry, employee, headcount, headquarters, founded date, you would then get a list of contacts. So let me describe, I’m going to first describe this old world and maybe you can help sort of flesh this out for me.

ChatGPT 78

ChatGPT AI Payment Methods Payment Services 78

SaaStr

APRIL 1, 2025

Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.

Scale 194

Scale Sales Hiring Underperforming Technical Team Headcount 194

Sales Hacker

MARCH 10, 2025

While aggressive hiring can be tempting, a learning from Levelsets growth was the importance of hiring for leverage, not headcount. A culture of managerial durability, where key leaders stayed with the company through scale. Meaning, its actually a small fraction of people who drive half the productivity.

Scale 69

Scale Sales Hiring Scaling AI Search 69