Clouded Judgement

MARCH 7, 2025

This week, we saw an economic forecast predict Q1 GDP to shrink nearly 3%. You can see in the graph below just how quickly these economic forecasts have changed. Last week the projection was (1.5%). A month ago it was +3.9%. In just one month, the one economic prediction for Q1 GDP dropped by nearly 8%!

Cloud 157

Cloud Forecasting Subscription Payment Features 157

SaaStr

OCTOBER 30, 2022

Gartner: Business Software Spend Still Forecast to Rise 11.3% How to Build a Super High-Retention Sales Team with Twilio SVP & GM Alice Katwan. The Simple Reason Startups That Just Raised $100s of Millions Are Doing Layoffs. Customers Love a Good Product Roadmap Review. Go Do More of Them. 5 Interesting Learnings from Paycom at $1.2

Sales Recruiting 306

Sales Recruiting CTO Compensation Software Review 306

Chart Mogul

NOVEMBER 26, 2020

As 2021 approaches, discussions about forecasting MRR are becoming commonplace in companies of all sized. It’s sort of like being the weather forecaster — perfection unattainable. I just reviewed a forecasting model that I built 6 months ago where actual MRR is going to beat the modeled prediction for MRR a month early.

Forecasting 116

Forecasting Advertising Sales Hiring Churn 116

SaaStr

OCTOBER 6, 2023

Still growing, but relying a lot on upsell and retention. Also, worth noting almost everyone in the Cloud 100 has either gotten to cash-flow positive or is forecasting to get there by 2024. Still, averages are good to give us all a sense of overall “macro” impacts in SaaS. Here’s to an uptick in 2024!!

Cloud 292

Cloud Forecasting Retention SaaS 292

Clouded Judgement

JULY 16, 2024

With embedded applied AI and machine learning technologies built specifically for Finance, our platform automates and streamlines workflows, accelerates analysis and improves forecast accuracy, equipping the Office of the CFO to report on, predict and guide business performance. Financial and Operational Planning and Analysis.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

ChurnZero

MAY 25, 2023

Even if CS doesn’t “own” renewals or expansions in your organization, having a command of the numbers is still important: just because you aren’t held directly responsible for collecting a signed contract does not mean you are not held indirectly accountable for customer retention. will renew, then $12,000 is in the forecast.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

Clouded Judgement

JANUARY 24, 2025

It might also boost sales forecasting accuracy by using your enterprise’s historical transaction data to predict future trends more reliably. For example, a tailored model could streamline compliance checks by scanning internal documents for potential policy violations or regulatory gaps.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. They are really, really good at forecasting. Recommendations Forecast in next-12-month increments, update your assumptions frequently, and build multiple scenarios. So how do they get there?

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

SaaStr

APRIL 16, 2020

Just like we’re half-adjusted to shelter-at-home, most of us have now adjusted to new metrics in bookings, retention, and downgrades. Yes, most of you lowered your forecast for 2020 and even just decided to get through Q2 without any clear goals. But there are there at least in part. So I have a very simple suggestion.

Payment Services 285

Payment Services Forecasting Churn Retention 285

Clouded Judgement

JUNE 19, 2024

net retention and CAC payback). Every public company has a number of equity research analysts covering them who build their own forecasted models, which combine guidance from the company and their own research / sentiment analysis. The graph below shows the median net retention going back to 2020.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

JULY 13, 2022

However, the revenue forecast accuracy and the realization of that revenue each month are more important. No control over forecast accuracy: SaaS founders don’t know how many leads they’ve generated. Expansion or retention is the new acquisition. Here’s what losing control over the sales pipeline looks like: .

Scale 288

Scale Sales Hiring Revenue Marketplace as a Service 288

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Predictive cohort analyses use historical data to forecast future trends. Let’s get right to it!

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

yoursales

JUNE 2, 2023

Sales Forecasting: A Strategic Imperative Sales forecasting is a critical process for any B2B organization, particularly for companies operating in a highly competitive landscape. Sales leaders’ primary concern revolves around accurately forecasting sales.

Forecasting 88

Forecasting Sales Sales Funnel B2B 88

SaaStr

DECEMBER 12, 2023

Otherwise, you’ll have a retention problem. Step 4: Align Your Sales Process to the Buyer’s Journey This is where the importance of managing pipeline and forecasting comes into play. The seller needs to know what they’re doing, but you want to forecast based on if a buyer is taking action.

Forecasting 298

Forecasting Point of Sale Technical Review SMB 298

Clouded Judgement

SEPTEMBER 13, 2024

Generally, software companies follow a beat-and-raise model in their forecasts. The interpretation of this could be one of several things: 1) companies are remaining conservative in their forecasts, 2) selling conditions have worsened slightly, or 3) beat-and-raise scenarios are simply becoming harder to achieve. the guidance) changes.

Cloud 252

Cloud Forecasting Metrics Subscription 252

Sales Hacker

FEBRUARY 7, 2025

This flexibility ensured that clients paid for value-aligned features, enhancing satisfaction and retention. The introduction of Zoom One drove a 27% year-over-year increase in enterprise customers, reinforcing the value of simplifying pricing for customer acquisition and retention. Older pricing may not match new goals.

Pricing 108

Pricing Scale SaaS Technical Review 108

SaaStr

MAY 30, 2024

It’s an end-user-focused growth model where your product drives acquisition, activation, expansion, and retention. Find and use them to drive customer acquisition, expansion, and retention. That’s PLG. Let’s break down the definition of PLG into a few components. Why is it end user-focused? They get value, make a decision, and buy.

Scale 305

Scale AI Search Azure Sales 305

SaaStr

AUGUST 26, 2024

Learn how to enhance both customer retention and business expansion by leveraging sutomer success. The conversation will emphasize the importance of being on the offensive and aligning customer success with sales objectives to unlock new opportunities. AMA for All Things CS : Get Your Burning Questions Answered from Top CS Leaders!

Benchmarks 299

Benchmarks Finance Business Model Forecasting 299

Stax

APRIL 15, 2025

It can help forecast future revenue, keep on top of performance of various customer segments, and measure customer retention and churn. To improve your MRR, focus on expanding revenue from existing customers, reducing churn, and improving customer retention. Talk to sales What is Monthly Recurring Revenue (MRR)?

Payments 88

Payments SaaS Payments Revenue Payment Services 88

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Growing their organizational trust with forecasting. Revenue Forecasting (Renewals, Expansion, Upsells, etc.). Gross Revenue Retention (GRR). Health Scores.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering.

Retention 105

Retention Software SaaS Social Media 105

User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Average month-1 retention statistics for different segments. Strategies to improve your month-1 retention rate.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105

User Pilot

APRIL 24, 2024

Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. User retention rate measures long-term user engagement, calculated by adjusting end-period users for new acquisitions, and then dividing by start-period users. Why is SaaS renewal management important?

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

Baremetrics

NOVEMBER 1, 2021

Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. What is revenue retention? What is revenue retention?

Payments 95

Payments Retention Revenue Payment Services 95

Blulogix

FEBRUARY 14, 2025

The future of renewals is automated, intelligent, and scalable , and businesses that embrace this shift will unlock higher retention, stronger revenue growth, and improved customer experiences. Automated revenue recognition and forecasting for finance teams. Leverage analytics to optimize retention strategies and expansion efforts.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

User Pilot

OCTOBER 19, 2024

Use AI-driven predictive analytics to forecast customer behaviors based on their feedback. 11 Retently for both B2C and B2B companies with predictive survey analytics Retently survey builder. Retently is a survey platform designed for both B2B and B2C businesses (SaaS, ecommerce, agencies, insurance, etc.).

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

NOVEMBER 7, 2024

Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion. However, one drawback customers have pointed out is its point-in-time and change-state reporting for forecasting use, which still requires work.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Clouded Judgement

MARCH 29, 2024

For the majority of the software universe, Q4 earning season was not a catalyst for future forecasts to go up. And finally, and update to a chart I’ve consistently shared throughout earnings season - full year guides vs consensus estimates. One positive has been the aggregate net new ARR growth in the quarter.

Cloud 284

Cloud Forecasting Subscription Payment Features 284

FastSpring

APRIL 29, 2025

And negative experiences during checkout and payment processes can damage your brands reputation and negatively impact player retention. Our team partners with you to help forecast demand spikes and proactively prepare our infrastructure accordingly. Slow purchases and delays frustrate players and may even reduce future conversions.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

FEBRUARY 24, 2023

Their net dollar retention (NDR) is consistently above 120% post $10M ARR. Companies are thinking not just of the current year but forecasting demand and growth for the year ahead; this will influence hiring decisions. Adding to that, the net new ARR doesn’t flatline and increases by $15M-$20M every year. What is driving this growth?

Scale 246

Scale Sales Hiring Scaling Venture Capital 246

SaaStr

JUNE 7, 2019

Offering a wider choice of payment options, such as allowing users to add multiple credit cards when subscribing (also reducing the potential for failed transactions) or ACH/Direct Debit transfers, also creates a frictionless experience for the end user which will help customer retention in the long-term. Maximizing Integrations.

SaaS Payments 235

SaaS Payments Payment Services Payment Methods Payment Solutions 235

Sales Hacker

SEPTEMBER 28, 2021

Why attrition and retention matter so much right now. People speak a lot more about retention and attrition and how data could potentially affect those different two subjects. Those things go a long way when you’re looking at employee retention. Hakim Myers: Attrition and retention. What You’ll Learn.

Sales Recruiting 105

Sales Recruiting Retention Scale Sales Hiring 105

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data. What if we raise prices by 5%?)

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

ChurnZero

MAY 23, 2025

Its easy to think of CS as a retention function. The CS org holds the keys to driving net revenue retention (NRR), influencing customer lifetime value (LTV), improving your CAC:LTV ratio, and ultimately showing your board that growth isnt just coming from new logos – its compounding from within your base.

Customer Success 52

Customer Success Metrics Revenue Scale 52