Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. High-quality companies will still be financed, if on less stratospheric terms. The diligence pendulum : FOMO gives way to FOFU. A quick reminder that I do these for fun and fun alone.

Software Review 118

Software Review Development Team Review Underperforming Technical Team Scale 118

Baremetrics

NOVEMBER 9, 2021

SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. Creating well-documented code that can be understood by another developer ensures continuity if the new owner wants to develop the product or fix any issues.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

SaaStr

JULY 10, 2021

Everyone here I think actually has a different background that they bring to the table, whether it’s a programmer, whether it’s in finance, whether it’s in law. Nikos : In your case, I understand your company also shifted slightly on the market, like from SMB to bigger customers. Craig : Yeah. Dan : For sure.

Sales Hiring 252

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 252

Point Nine Land

JANUARY 2, 2019

50 B2B software marketplaces listed & four observations 50 Shades of SaaS App Stores - Spreadsheet If you’d like to be notified of our next posts you can subscribe to our newsletter. When you look at the SaaS landscape, the trend is clear: an increasing number of software marketplaces emerge to cover the whole spectrum.

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

SaaStr

OCTOBER 4, 2019

Listen to the start of the episode for a promo code to our upcoming events! Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally?

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

Sales Hacker

JUNE 16, 2021

AI for sales enablement: include AI software in your tech stack that can answer reps questions and alert them to changes with push and pull messaging and 24/7 instant response. Conversational intelligence software. Sales intelligence software. What categories of sales enablement tools are there? Content management tools.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Technical Review 101

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session?

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SaaStr

JULY 19, 2019

Prior to InCountry, Peter founded six and sold 6 enterprise software companies that were acquired by Sun, Citrix, VMware, Oracle, Sprinklr and Prograph. In terms of timing, how should entrepreneurs think about whether to start at SMB and move to enterprise or start enterprise and move to SMB? What are the considerations? *

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. SMB and Mid-Market orgs don’t have an analytics department with data scientists, so the technology fills the gap. SMB products tend to have similarly less flexibility or customization capability.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. How can founders know when is the right time to make the move from SMB to enterprise? Welcome to Episode 214! Why does Erica believe that enterprise is a “company sport?”

Scale 160

Scale Enterprise Scaling Sales Hiring 160

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Gabby: Yes, most successful software companies that we would look at measure Customer Success.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Kellblog

FEBRUARY 8, 2021

And we’ll also need to review the seven words Mike Moritz said to me when I started as CEO of MarkLogic: “ make a plan that you can beat.”. SMB oppties tend to move faster than enterprise ones. If you have discipline about reason codes you can find the right ones even faster. [7] It also typically closes at a higher rate.

Systems Review 98

Systems Review Software Review Forecasting Advertising 98

BetterCloud

MARCH 15, 2022

To get started, let’s quickly review the Gartner definition of a SaaS management platform, and its core capabilities. Any member of your IT team should be able to use an SMP’s no-code builder to orchestrate workflows that automate employee onboarding, offboarding, and internal job changes.

Management 52

Management SaaS compliance Marketplace as a Service 52

Chart Mogul

SEPTEMBER 15, 2023

You might want to review the 101 section above before diving in. The Case For Next Era Metrics Playbook by Kyle Poyar, OpenView Partners Here’s the thing: the traditional SaaS metrics playbook can be extremely misleading when it comes to managing a PLG, vertical SaaS, or usage-based software business. Source SaaS Metrics 2.0:

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Point Nine Land

JANUARY 17, 2019

Funding becomes more tight, which means that only the most impactful and disruptive opportunities get financed. Response times are slow as the backlog is significant due to clerks being busy with inputting data into their local systems or filing the papers rather than actually helping the parents.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Kellblog

JUNE 17, 2023

Data is self-reported from 300+ software companies that Insight has worked with in the past year. I’ve never heard of SaaS quick ratio before, but from finance class I remember that the quick ratio is a liquidity metric, so I’m curious. We’ll review it later. We need to remember that later in interpretation.

Scale 102

Scale Sales Benchmarks Metrics 102

Kellblog

JANUARY 5, 2020

As I’ve been doing every year since 2014, I thought I’d take some time to write some predictions for 2020, but not without first doing a review of my predictions for 2019. Kellblog 2019 Predictions Review. Instead of tightening, VC financing hit a new record. Fred Wilson is right, Trump will not be president at the end of 2019.

DevOps as a Service 63

DevOps as a Service Blockchain Technical Review AI Search 63

SaaStr

JUNE 10, 2020

And so we’re a great experience for your employees but also for your finance teams who are trying to control costs and save money. We’re looking at everything we do from software to people. What does finance care about? If you had to rank your software, what do you need in the future and where are you cutting?

Travel 169

Travel Marketing Scale Outsourcing Services 169

Intercom, Inc.

JULY 29, 2021

From selling bikes to software. I was the first sales hire for a company called Wrike, a product project management software company. We have SMB mid-market enterprise. We’re seeing huge demand, especially in the enterprise, which is where a ton of our growth is due to come. So I went looking for that.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

JULY 11, 2019

Once you start moving from building marketing software just for marketers – which is the tip of the spear in your go-to market – and you begin getting a CRM and then more salespeople involved, all of a sudden you realize: “Man, there’s a lot more that we could be doing for our customers. That was really the beginning of our story.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

FEBRUARY 7, 2020

Listen to the start of the episode for a promo code to our upcoming events! Given the wide variety of vendors and software that CIOs have to really engage with? The deal came about, surprisingly, due to a critical weakness in a new product Dell was coming out with. Loving our podcast content? Is that too short sighted of me now?

Scale 167

Scale Underperforming Technical Team Investment Sales Hiring 167

SaaStr

JULY 1, 2020

Then, we’ll end of the day with me and Stewart Butterfield and obviously Slack is doing well, but Slack also has a massive SMB base and its challenges. For example, we’ve got like Roman from Gorgeous that Sam knows at the end of the day talking about dealing with SMB turns, they did something interesting at Gorgeous.

Merchant Services 170

Merchant Services Scale Sales Recruiting Sales 170

SaaStr

AUGUST 30, 2019

Finally, prior to HelloSign Whitney spent close to 5 years at Box where as SVP Global Marketing & GM Enterprise she took on all of marketing globally for Box and was responsible for reshaping the company brand from SMB to enterprise. Listen to the start of the episode for a promo code to our upcoming events!

Sales Hiring 128

Sales Hiring Scale Technical Advisors Underperforming Technical Team 128

SmartKarrot

APRIL 27, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, London Area, United Kingdom Organization: Veda Consulting Company As a Customer Success Manager, you will work closely with our team of software developers advising clients on how to best utilize CiviCRM. Project Manage using an Agile approach.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

Sales Hacker

SEPTEMBER 14, 2021

She’s the head of marketing at an HR software company called Bamboo HR. She was VP of product marketing at Smartsheet, a leading work management software company. I was working with HR on his behalf, of finance. As we work with SMBs here, we tend to say how can we serve this certain audience? Give us the pitch.

Sales Recruiting 80

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 80

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning. Content Management System (CMS) is a computer program or software application used to create, modify, store and manage digital content.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Sales Hacker

OCTOBER 7, 2021

I had never quit a job before unless it was due to a promotion or a better opportunity. Whether creating teams from scratch or taking over distressed departments, the achievements I’ve accomplished are always due to creating a winning culture with clear expectations and a strong drive for results. Arley Nevar.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

SEPTEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Allison made her way into the world of SaaS with Gainsight from her start in finance at Bain in New York? What is an acceptable ratio of services to software revenue? We are software people.

Engineering 25

Engineering Scale Underperforming Technical Team Customer Success 25

InsightSquared

MAY 22, 2019

The standard sales rep merely sells them software to reduce costs by 10%. ESPs understand the language of business: An MBA or >=undergraduate level finance education. At most enterprise sales organizations, large deal pursuits are approved by a deal review board who assess the $ cost of pursuit and give a thumbs up or down.

Sales Hiring 94

Sales Hiring Enterprise Engineering Outsourcing Services 94