User Pilot

JULY 23, 2025

Rollout details: Clear details about the launch day of the upcoming event , along with a Q&A for eligible accounts. The copy discusses employee onboarding, sharing CRM details, and meeting-related tasks to convey that the Slack tips are relevant to them. Duolingo’s new product announcement example.

Mobile

User Pilot

OCTOBER 19, 2024

Set up in-app surveys to capture feedback at crucial moments, such as during onboarding or after specific feature usage. Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans. Segment your audience by various criteria, such as user behavior , demographics, or subscription plan.

Software Review

User Pilot

JULY 10, 2025

I’ve tested a ridiculous number of SaaS products over the years, which means I’ve ended up in just as many onboarding sequences. you can set event-specific or custom triggers). This upcoming event is for you Hey [New Subscriber Name], We’re hosting a live session this week to help new users get quick wins with [Product Name].

Onboarding

User Pilot

JULY 17, 2025

Generally speaking, customer churn occurs when a user cancels their subscription, doesn’t renew, or stops using your product entirely. This is usually the result of bad onboarding, poor customer service, misalignment between product features and customer goals, or a lack of perceived value. What is customer churn? The results?

Churn

How To Buy Saas

MAY 21, 2025

This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Paid plans include Startup (around $189/month), Growth ($329/month), and Business ($529/month) annual subscriptions come at a ~17% discount. A 14-day free trial is available for premium features.

Systems Review

How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. HubSpot Enterprise tiers even include advanced reporting features like custom event reporting and predictive analytics. Heres how Salesforce and HubSpot compare in terms of interface, onboarding, and daily usability: HubSpot: Designed for Simplicity.

Scale

User Pilot

JULY 12, 2025

Unscalable processes: The team had an event tracking tool developed in-house. Tagging each new event required the help of the engineering team and took one to two weeks of development. When a team member wanted to understand how a page was used, it took at least two weeks for the engineering team to deliver an event tracking solution.

Engineering

Teamgate

JUNE 11, 2025

” To make onboarding easier, Uptrace offers pre-configured dashboards for common instrumentations, helping teams get started without needing extensive setup. The platform’s analytics features capture critical metrics, track events, and enable the creation of custom dashboards. The OpenTelemetry integration was seamless.”

Scale

Chart Mogul

FEBRUARY 13, 2025

Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. A subscription analytics platform in the first place, ChartMogul combines SaaS revenue and retention data with customer relationship management in one system. With ChartMogul, its easy.

Scale

User Pilot

FEBRUARY 12, 2025

Business model: SaaS companies with subscriptions should track stickiness since frequent use correlates with retention and customer lifetime value. userpilot.com Define the events that indicate “complete a task”: Not all product interactions reflect real engagement. Userpilots Events Tracking Analytics.

Customer Lifetime Value

Sales Hacker

DECEMBER 6, 2024

Onboarding? Chasing down invoices?… Generally, there are two distinct paths: The Revenue Model: Focused on expansion and renewals, this model is common for less technical, straightforward solutions that are easier to onboard. Is itpre-sales? Post-sales? Engagement? Growth and expansion?

Customer Success

ChurnZero

APRIL 25, 2025

Onboarding and retention strategies are standard practice. Non-recurring revenue. Dont let one-off payments fall through the cracks. Incorporate setup fees, discounts, and any upsell or cross-sell opportunities that dont factor into your subscriptions or recurring revenue. Growth and scalability.

Forecasting

User Pilot

MAY 31, 2025

Audience segmentation and targeting: You can create user groups based on their attributes, behaviors, or custom data like subscription plan, app version, and in-app purchase status. This consistency means users see the same onboarding and engagement flows regardless of device, and your data stays centralized for easy reporting.

Mobile

User Pilot

JANUARY 29, 2025

As you can see a lot can be analyzed from quantitative metrics alone, but with qualitative analytics you can understand the why: Why are people falling off in the onboarding and not getting value? Automatically track events with autocapture Implement autocapture using Userpilot to start analyzing user behavior across your product instantly.

Scale

How To Buy Saas

MARCH 17, 2025

You can start using email templates, log customer interactions, and track leads immediately, with no subscription fee. Monday.com also integrates with tools like Gmail/Outlook (for emails), Slack, Google Calendar, and more, so you can sync communications and events with your CRM board. Its a true CRM for non-CRM people in that sense.

Software Review

User Pilot

DECEMBER 21, 2024

Heap automatically captures all these events during the user session. After giving you custom events, heatmaps, trends, retention analysis, funnels, and paths last year, it launched autocapture earlier this year. More tools mean more maintenance and more subscription fees. Which is another thing to budget for.

Technical Review

Sales Hacker

JANUARY 28, 2025

We launched the company at an event called app force. It was a Salesforce event, uh, here in San Francisco. She needs to onboard Piper. You spend, you spend four months training them and onboarding, then you set them loose. You’re constantly training and constantly onboarding and constantly recruiting.

Sales Hiring

Stax

JULY 7, 2025

Mobile payments allow you to accept payments anywhere Traditional POS systems can be heavy and difficult to move around within storefronts, making sales channels such as tradeshows, events, or pop-up stores difficult to execute. First, the merchant sends a secure payment link to facilitate a transaction.

Payment Methods

Sales Hacker

JANUARY 13, 2025

It was a seamless onboarding experience and Superhuman works with your existing Gmail or Outlook accounts. DocUnlock supercharges customs brokers and freight-forwarders by transforming commercial invoices, packing lists, ISFs, and other shipping documents into ready-to-file entries using artificial intelligence.

Scale

User Pilot

MARCH 30, 2025

Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Tailor your mobile onboarding with Userpilot. Implement Your App User Retention Strategy with Userpilot Get a Demo 14 Day Trial No Credit Card Required Create a personalized onboarding process Dont assume users know what to do in your app.

Payment Solutions

User Pilot

JULY 17, 2025

Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? Whether you need to improve onboarding, boost feature adoption, or find better lifecycle email marketing examples, the key is contextual, in-app guidance.

Marketing

User Pilot

MARCH 30, 2025

For example, if youre trying to nudge new users who havent completed onboarding, you might create a segment of Signed up in the last 7 days AND did not complete checklist item X. This could be immediate (right after a key action), time-based (24 hours after sign-up), or event-driven (after skipping a feature walkthrough ).

Payments

User Pilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. With only two team members available to run onboarding sessions and send emails, the team couldnt keep up. So if they don’t wanna be walked through (for example) the subscription feature, they don’t have to be.

Churn

User Pilot

MARCH 23, 2025

It allows you to customize onboarding , in-app messaging, and push notifications, and collect user feedback all within a single platform. If the churn rate continues rising, that reveals a problem within your app, such as insufficient onboarding , lack of accessibility, or overall poor app performance.

Mobile

User Pilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. If they frequently abandon onboarding midway, you can pinpoint where engagement drops off. Heatmaps and event tracking show what they overlook.

Underperforming Technical Team

User Pilot

APRIL 16, 2025

Upgrading a subscription ( converting to a higher plan ). Simplify the onboarding experience As first-time users pour into your app, your conversion rate optimization strategy should shift focus to your onboarding process. Now, theres just one trick to good onboarding: keep it short and simple.

Payment Solutions

User Pilot

MAY 6, 2025

Main features: Autocapture for web and event-based tracking for mobile: Lets you automatically collect key user actions with minimal dev effort. Mobile event tracking is no-code, so PMs can set it up themselves. Pricing: Free plan available (up to 1 million events/month); Growth and Enterprise plans are usage-based.

Mobile

Stax

NOVEMBER 21, 2024

Opt for a payment services provider that is transparent about any additional fees and offers the best value for money based on the total cost of the subscription. As your business expands, you want the provider that offers the most robust opportunities for scaling your credit card payment processing to match your growing needs.

Payment Services

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions

Intercom, Inc.

AUGUST 31, 2021

These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Using event-based triggers, you can send relevant messages in real time and enrich them with metadata for an even more personalized experience. Subscription renewal reminders. Hi [name] !

Payments

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions

Point Nine Land

MAY 11, 2023

Intuit, Adobe, Oracle, and a few other older software companies have managed to transition to a subscription-based business model. Today Fin, our GPT-4 powered conversational support bot becomes a full product and our first few hundred customers are onboarding. ʟᴀᴜɴᴄʜ ᴅᴀʏ?Today It all depends on how fast they can adapt.

Generative AI

User Pilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Before diving into event analytics, you need to collect the right data.

SaaS

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. What is event data?

SaaS Payments

User Pilot

APRIL 23, 2023

Why is event-based analytics important for SaaS businesses? Event-based analytics allows product teams to gain insights into how customers are using their products. Event analytics helps you interpret user interactions, measure and improve overall product performance, and build personalized engagement.

User Experience

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding

User Pilot

FEBRUARY 20, 2023

The trickiest but most rewarding stage of the customer journey is user onboarding. Email onboarding is an effective way to streamline the process for new customers, so let’s take a closer look at a few onboarding email examples and five best practices to follow! What is a user onboarding email?

Onboarding