Kellblog

MARCH 11, 2020

The need for services is a reflection of failure on the part of the product (even in an enterprise setting). Back in the day at Business Objects, we did a great business grinding out a large number of relatively small (but nevertheless enterprise) deals in the $100K to $200K range. Let’s start with a story. Look at competitors.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

OPEXEngine

DECEMBER 23, 2020

The need for services is a reflection of failure on the part of the product (even in an enterprise setting). Back in the day at Business Objects, we did a great business grinding out a large number of relatively small (but nevertheless enterprise) deals in the $100K to $200K range. Let’s start with a story. Look at competitors.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Operational Efficiency. SaaS companies can significantly increase operational efficiency without allocating large amounts of scarce financial resources. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Operational Efficiency. SaaS companies can significantly increase operational efficiency without allocating large amounts of scarce financial resources. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SaaStr

MARCH 15, 2024

Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue. Vimeo has new and Enterprise products so that probably means many ICPs. This is how Adam ended up at Vimeo. His advice?

AI Search 216

AI Search SaaS Advertising Sales Hiring 216

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

ChurnZero

DECEMBER 2, 2022

Who gets to go into enterprise? I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

ChurnZero

MARCH 22, 2023

You might have customers who are small businesses and others who are enterprises. You can’t help any of your customers effectively if you aren’t operating efficiently. As a CS leader, you can use them to keep your team lean and efficient, which is important in good times and bad. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

SaaStr

AUGUST 15, 2020

This episode is an excerpt from a session at SaaStr Summit: Enterprise. 363: Small, Medium, or Enterprise, SaaStr CEO Jason Lemkin sits down with Shopify Plus GM, Loren Padelford, to discuss how to keep your customers happy at all stages. This episode is an excerpt from Jason and Loren’s session at SaaStr Summit: Enterprise.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. Reilly mentored an entire enterprise team and helped create the baseline sales mantra that every rep uses today.”. In addition, he took a leadership role across the company to improve sales processes.”. Sales Leadership. Let’s celebrate that! Account Manager/CSM.

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

ChurnZero

MARCH 22, 2023

You might have customers who are small businesses and others who are enterprises. You can’t help any of your customers effectively if you aren’t operating efficiently. As a CS leader, you can use them to keep your team lean and efficient, which is important in good times and bad. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

InsightSquared

JUNE 8, 2021

This real-time visibility allows reps to focus on the go-to-market activities that truly make an impact, while helping sales leadership create highly accurate forecasts and identify risks ahead of key decisions.” . However when it comes to running these analytics, the output is only as good as the data that is used to generate it.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

BetterCloud

JUNE 16, 2022

By using a well-known market research panel, we surveyed 413 IT professionals who work at organizations that use SaaS for at least 25% of their enterprise applications. With high turnover and IT talent scarcity, zero-touch IT will be increasingly important for IT leadership and the whole IT team. Just look at the Automation Leaders.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. Reilly mentored an entire enterprise team and helped create the baseline sales mantra that every rep uses today.”. In addition, he took a leadership role across the company to improve sales processes.”. Sales Leadership. Let’s celebrate that! Account Manager/CSM.

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

Sales Hacker

APRIL 6, 2022

Generally speaking, though, mid-size and enterprise companies need a CPQ tool. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

AUGUST 5, 2021

of product operations professionals belong to companies with more than 10,000 employees, such as Google and Apple. Clearly, this shows how large enterprises are placing a great deal of importance on product operations. Organizations are realizing that operations are becoming an essential and foundational part of their business.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Sales Hacker

NOVEMBER 10, 2020

We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So you always want to make sure that anyone that was coming into the business just knew what we were about, what we’re going to do, how we’re going to take over the world, but the operational efficiency.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52