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The Zero-Sum Fallacy: ARR vs. Services

Kellblog

The need for services is a reflection of failure on the part of the product (even in an enterprise setting). Back in the day at Business Objects, we did a great business grinding out a large number of relatively small (but nevertheless enterprise) deals in the $100K to $200K range. Let’s start with a story. Look at competitors.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

This episode is an excerpt from a session at SaaStr Summit: Enterprise. 360: Digital transformation marks a radical rethinking of how companies use tech, people, and operations to fundamentally change their business performance. This episode is an excerpt from Jason and Rob’s session at SaaStr Summit: Enterprise.

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The Zero-Sum Fallacy: ARR vs. Services

OPEXEngine

The need for services is a reflection of failure on the part of the product (even in an enterprise setting). Back in the day at Business Objects, we did a great business grinding out a large number of relatively small (but nevertheless enterprise) deals in the $100K to $200K range. Let’s start with a story. Look at competitors.

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What It’s Like Running a Profitable $400M Public SaaS Company with Vimeo CEO Adam Gross 

SaaStr

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue.

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April 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

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Boost Your Revenue Engine With The Power of CS Operations: An Interview With Mary-Beth Donovan

Valuize Consulting

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: For those who are still wrapping their heads around the nature of CS Operations, what would you say are the key duties and accountabilities of CS Operations?

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CPQ: What it is and Why You Need it

Sales Hacker

Generally speaking, though, mid-size and enterprise companies need a CPQ tool. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Your CPQ should fully automate pricing configuration, discounting, quote generation, subscription management and contract management processes.

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