Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience.

Underperforming Technical Team 88

Underperforming Technical Team Marketing Market Research Outsourced Development 88

Sales Hacker

MAY 20, 2020

One way for companies to avoid layoffs is to hire from within and look for individuals they can take from non-revenue-generating roles and move them into revenue-generating roles like Sales. . This keeps your high performers on staff while focusing resources on what will help you survive a tough economy, namely a stronger sales force.

Sales Hiring 108

Sales Hiring Sales Recruiting Sales Sales Enablement 108

Valuize Consulting

JANUARY 25, 2024

In a world where organizational scalability, profitability and efficiencies are paramount, the below insights and key takeaways from our panel shed light on why Digital CS is a linchpin for sustainable growth and how to achieve digital-led Net Dollar Retention in your organization.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

SaaStr

JUNE 4, 2019

Here’s a little bit of my marketing experience, but I need to back up a little bit and go off slide to tell you about my pre-marketing experience. I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager.

Sales Recruiting 177

Sales Recruiting Scale Underperforming Technical Team Pricing 177

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In this way, you can create some objective data that shows this pattern and trends across all accounts. Q: Is there a proven strategy for engagement and continual alignment? Here’s the webinar in full. What do you recommend?

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” Why does he believe this is so important?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

User Pilot

SEPTEMBER 14, 2023

It’s important to define and execute a clear user segmentation strategy for a number of reasons: customer segmentation helps you personalize in-app experiences, improve retention , and drive product success. You can also use other forms of personalized messaging to boost engagement. Create content (i.e.,

Strategy 86

Strategy Sales Recruiting Onboarding Churn 86

User Pilot

NOVEMBER 5, 2023

This allows them to drive account expansion and product growth. Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. CVM starts with value discovery.

Management 87

Management Scale Customer Lifetime Value SaaS 87

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. Rocket Mortgage has 30 years of data around mortgages in different markets.

Payments 113

Payments Forecasting Payment Services Payment Solutions 113

Valuize Consulting

DECEMBER 7, 2021

During their conversation, Stephen imparts his wisdom about how to approach budgeting for customer lifecycle investments, including Customer Success, and shares best practices for staffing and scaling a high-performance Customer Success organization to drive best-in-class Net Dollar Retention. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What other strategies has Jessica seen work really well for retention?

Sales Recruiting 177

Sales Recruiting Technical Review Sales Hiring Outsourced Development 177

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. Please read on to learn some of the CRM challenges faced by key account managers today.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. Ryan Dunagan, VP of Marketing at Spotio. The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SmartKarrot

FEBRUARY 17, 2022

Going by the definition accepted in the market, a Chief Omnichannel Officer is the executive responsible for integrating various contact centers and customer technologies to provide an ‘omnichannel’ experience to customers rather than the ‘multi-channel’ experience they have been getting traditionally. .

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. What are the core differences when comparing marketing functions at the likes of Salesforce to smaller companies like G2?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

User Pilot

JULY 9, 2023

Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets. Product usability is one of the factors responsible for product success and can be a key differentiator in competitive markets. This reduces frustration and increases user retention.

User Experience 87

User Experience Sales Recruiting Scale Interviewing 87

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

User Pilot

NOVEMBER 21, 2023

New product launch checklist: Conduct market and customer research to assess the competitive landscape, identify unmet customer needs, and assess demand. Craft a comprehensive go-to-market strategy covering your product positioning , pricing , marketing campaign details, and launch timelines. Online analytics is a good start.

Underperforming Technical Team 83

Underperforming Technical Team Sales Recruiting Social Media Market Research 83

User Pilot

NOVEMBER 23, 2023

In other words, most of the features don’t support the outcomes you’re trying to create for your markets and your customers. As a result, product managers don’t have enough autonomy to do product discovery and look for real user problems that would be worth solving. One of the consequences of this is that the sales cycles slow down.

Scale 86

Scale Underperforming Technical Team Sales Recruiting Software Review 86

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. there are hundreds of activities you can engage in on a daily basis. there are hundreds of activities you can engage in on a daily basis. But the one thing you must think about is sales. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. My take is that in every category that you think of, there is always an underserved segment that you can serve profitably and that is a larger market [inaudible 00:07:21].

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. Over the years, Samuel has realized the product you spend so much time marketing is just a path to help people solve a problem.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

JANUARY 26, 2023

To start with, inclusive products have a better chance of attracting customers from different market sectors. In fact, it can be one of the key differentiators in a saturated market where it’s difficult to compete on features or price. How to recruit beta testers in-app. Main UI, modals , and account management.

Sales Recruiting 92

Sales Recruiting Interviewing Development Social Media 92

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

SmartKarrot

SEPTEMBER 9, 2022

Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members. Work closely with Account Managers to drive customer renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. In my first six months at Envoy , I grew the sales team from six to 17. Combine Strategies To Drive Sales.

Sales Recruiting 235

Sales Recruiting Sales Hiring Scale Enterprise 235

SmartKarrot

MARCH 31, 2022

Management of renewals for subscription memberships. Develop and accomplish sales and operational revenue and profit goals and objectives to achieve Technisys’ strategic plan. Contribute to the recruiting, hiring, and development of top industry talent. Engaging your portfolio of clients. Apply here: [link].

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SmartKarrot

JUNE 22, 2022

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. As a Director of Customer Success, you will perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime. Measure and improve customer success KPIs.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

NOVEMBER 3, 2022

Work in collaboration with Sales, Account Management, Merchant Operations, and Marketing to deliver an outstanding Merchant experience from launch through onboarding. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists. Apply here: [link].

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Question about tactics and various marketing channel s for boosting customer engagement.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. ” On Product Management. Builder beware: marketing tension in product-first companies. Brian Donohue, Director, Product Management. On Marketing. SaaS marketing 101: marketing for growth and survival.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Present consumer voices internally accurately, raising them as necessary. Draw in and keep excellent talent.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

Point Nine Land

APRIL 9, 2021

In B2B markets, which tend to be more complex than B2C ones, most investors look for teams with expertise in the given field or unique insights into the problem they are solving. Market Characteristics ?? Potential for additional revenue streams: In certain cases, B2B markets may not be big enough if we look at pure commission revenue.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19