User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. Poor prioritization and external pressure are also common causes. But worry not!

Underperforming Technical Team 101

Underperforming Technical Team Management Interviewing Scale 101

User Pilot

NOVEMBER 21, 2023

In his talk, Jason talked about how product managers can upskill to meet the challenges in their daily work and how to make sure that their organizations value their work. How to upskill as a product manager. Measuring the value of product management is difficult too. Let’s dive in! Book the demo! It gets even worse.

Technical Review 96

Technical Review Management Underperforming Technical Team Leadership 96

Sales Hacker

FEBRUARY 17, 2021

Wouldn’t it take away from allowing managers to manage and coach — not to mention the monstrous to-do lists of VPs and CEOs? Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. In other words, the partners balance out each other’s strengths and weaknesses.

Underperforming Technical Team 121

Underperforming Technical Team CTO Hire CTO Coach Technical Review 121

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. This can be a broken link, poor onboarding , confusing UX, etc.

Engagement 97

Engagement Underperforming Technical Team SaaS User Experience 97

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

Sales Hacker

OCTOBER 17, 2022

As cross-functional leadership teams across the country clamor to prioritize and agree upon the top threats to address, many underestimate the importance of effective change management. Related: 6 Change Management Hacks for Sales and Marketing Alignment that Lasts. Change management and change intelligence.

Sales Recruiting 77

Sales Recruiting Underperforming Technical Team Strategy Management 77

User Pilot

APRIL 7, 2024

An in-app survey is the best way to reach them as they engage with the product actively. Develop multiple Aha moments The odds are that the insights from analytics and feedback data will point to multiple user actions as potential Aha moments. You can also try to arrange interviews with the churned users. Aha moment examples: Slack.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

Baremetrics

NOVEMBER 18, 2021

Unfortunately, things only get more difficult when it comes to running the whole business as a Shopify app developer. This article will cover 10 business tips for improving your Shopify app’s development, marketing, and sales. 10 business tips for Shopify app developers 1. The Shopify QA team are your friends 6.

Payment Solutions 98

Payment Solutions Underperforming Technical Team Outsourced Development Development 98

Chart Mogul

MAY 30, 2019

We know that transformational customer success focuses on proactive, strategic engagement. Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. So, after being charged with the task of building a success management program, I got to thinking: how and where do you begin?

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Sales Hacker

AUGUST 19, 2022

Content is one of the most critical components of your sales engagement strategy. To ensure long-term content strategy success , it’s best to periodically evaluate your team’s content requirements and workflow alignment. The entire sales team is clear on the plan, and it’s working. RELATED: Use Outreach?

Strategy 90

Strategy Underperforming Technical Team Management Systems Review 90

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Jameson and Sam also recommend that across the org: sales, marketing and CS — the early and sooner you can get the entire team re-focused on creating their own pipeline, the better. Guess what?

Sales Hiring 194

Sales Hiring Underperforming Technical Team Revenue Sales 194

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Sales Hacker

NOVEMBER 17, 2020

This gives sales teams a big opportunity to fill that gap and build a long term relationship. According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. We did this by focusing on three things that help us engage and connect with every lead we have.

Engagement 97

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 97

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Decreased productivity, a high turnover rate, low engagement, and employees with poor mental and physical health all lead to heavy financial burdens for companies.

Underperforming Technical Team 98

Underperforming Technical Team Customer Success Scale Leadership 98

User Pilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Underperforming Technical Team 93

Underperforming Technical Team Scale Interviewing Social Media 93

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

Neil Patel

SEPTEMBER 17, 2021

Because it is one of the only social networks left that is truly “personable” and the engagement is still decent because of it. This adds up to 132 percent more engagement–without doing any extra work past the initial setup. If you know me, you know I love Instagram. Now it’s hidden inside Instagram Creator Studio.

Engagement 145

Engagement Social Media Marketing Underperforming Technical Team 145

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Audacix

NOVEMBER 30, 2023

With cyber threats on the rise, it's essential to follow SaaS security guidelines along with security testing tools in your software development lifecycle. It is crucial to make web security a priority right from the design and development process to ensure your software functionality and security.

Software Review 40

Software Review Underperforming Technical Team Software Systems Review 40

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Let’s get into it!

Underperforming Technical Team 102

Underperforming Technical Team Marketing Market Research Outsourced Development 102

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! It doesn’t have to be this way.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

DECEMBER 18, 2020

Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. How should I bring the disengaged users back to my product? If this question is keeping you up at night – it well should.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. We finish with an overview of product analytics tools that your team can benefit from. Let’s get right to it.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Sales Hacker

FEBRUARY 27, 2020

As a sales manager, your job is to drive growth. The best way to do that is to develop the right behaviors in your sales reps. In other words, you can’t just be a sales manager. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. How do you do that?

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

Intercom, Inc.

OCTOBER 16, 2018

“If you can’t measure it, you can’t manage it,” as Peter Drucker put it. But that approach doesn’t just apply to your supply chain management, revenue or churn rates – most fundamentally, it also applies to people and our performance. Employee engagement. But KPIs carry the risk of seeming impersonal.

Customer Support 154

Customer Support Underperforming Technical Team Scale Construction 154

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth.

Underperforming Technical Team 93

Underperforming Technical Team AI Scale Onboarding 93

Sales Hacker

JANUARY 19, 2023

Maybe it goes without saying, I never heard them mistake the mail room guy or the security guard for a leadership team member.) Because it is they who continuously top the lists of unseen team members across organizations in the U.S. It comes down to respect and credit that each team member deserves on a fundamental level.

Sales Recruiting 85

Sales Recruiting Underperforming Technical Team Sales Hiring Sales 85

OpenView Labs

SEPTEMBER 10, 2019

In this article, we’re going to discuss how a proper approach to knowledge management (KM) can help you keep your best employees on board for as long as possible—and can minimize the pain felt if they do leave. Knowledge Management Fosters Engagement. A more engaged workplace leads to lower turnover. Employee Engagement

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

User Pilot

NOVEMBER 21, 2023

We also share some best practices for product managers on how to pull off a successful product launch. Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience.

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting Social Media Market Research 98

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. So, what should a Customer Success Manager do when one of these type of customers land in their lap?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

User Pilot

SEPTEMBER 11, 2023

Increase customer engagement through optimization with A/B tests. Ideas from feature request surveys for developing product roadmap. After that, you know where your product’s shortcomings are and can work on overcoming them to re-engage your passives and detractors. NPS analytics dashboard in Userpilot.

Underperforming Technical Team 103

Underperforming Technical Team Customer Lifetime Value Retention Engagement 103

User Pilot

JUNE 20, 2022

Anyone even remotely involved in product management will tell you that! In this article, we’ll explain what A/B testing is, why it matters for product managers, and how product teams should plan and run a test. Split testing starts with developing a hypothesis that you want to verify. But how do you run successful tests?

Management 52

Management Software Review Underperforming Technical Team Onboarding 52

Sales Hacker

JANUARY 22, 2020

As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. Too many sales managers have trouble identifying the key questions to ask. It’s also one of the hardest to teach and develop. But all is not lost.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 96

B2B Underperforming Technical Team B2C Scale 96