Chart Mogul

MAY 30, 2019

We know that transformational customer success focuses on proactive, strategic engagement. Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. So, after being charged with the task of building a success management program, I got to thinking: how and where do you begin?

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

ChurnZero

AUGUST 14, 2020

Not product management. And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Customer Relationship Management (CRM) Software. It’s Customer Success for us. What is a CRM? Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! It doesn’t have to be this way.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

APRIL 14, 2023

At SaaStr’s APAC 2023, Vertex Ventures General Partner Carmen Yuen, GGV Capital Managing Partner Jenny Lee, Square Peg Capital Partner Piruze Sabuncu, and moderator Arnaud Bonzom (Co-Founder and Managing Director of Black Mangroves) discuss the common pitfalls to look out for when you are raising your Series A. That’s a mistake.

Development Team Review 225

Development Team Review Technical Review Underperforming Technical Team SMB 225

User Pilot

DECEMBER 18, 2020

Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. How should I bring the disengaged users back to my product? If this question is keeping you up at night – it well should.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

Neil Patel

SEPTEMBER 17, 2021

Because it is one of the only social networks left that is truly “personable” and the engagement is still decent because of it. This adds up to 132 percent more engagement–without doing any extra work past the initial setup. If you know me, you know I love Instagram. Now it’s hidden inside Instagram Creator Studio.

Engagement 145

Engagement Social Media Marketing Underperforming Technical Team 145

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Regulatory Compliance and Security: Ensure the platform complies with relevant industry regulations (GDPR, PCI DSS, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

Stax

JANUARY 29, 2024

Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product. Help in improving Customer Engagement.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Totango

JANUARY 26, 2021

For example, if you sell a subscription SaaS product, a simple procedure for calculating your monthly churn rate would be: Take how many subscribers canceled their subscriptions that month. The retention rate is calculated in a similar way, except you start with how many subscribers renewed their subscription that month.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. Create Customer Success Management Plans.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

NOVEMBER 23, 2023

Why do product managers need them? TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Ready to dive in to learn more?

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data. That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

Sales Hacker

JANUARY 22, 2020

As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. Too many sales managers have trouble identifying the key questions to ask. It’s also one of the hardest to teach and develop. But all is not lost.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” They don’t engage. You’re not engaged. For example, customers aren’t accountable.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. This results in constant engagement with support and sales teams, something that puts them under pressure and leads to frustration.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Incredo

NOVEMBER 21, 2019

Software to track analytics, transfer payments, manage inventory, create videos and for many other things. Most companies that do well have dedicated resource to run it. ” Since you already know how time-consuming can be to develop a viable SaaS partner program, let’s focus on things you definitely need to know. .

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Frontegg

MARCH 17, 2022

Sales-Led Growth is all about marketing and sales teams. The CMO or VP Marketing sets the tone with the messaging, campaigns are run on various channels to generate leads, content is leveraged to generate inbound traffic, and the sales teams eventually contact the prospects to close deals. What is Sales-Led Growth?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

User Pilot

FEBRUARY 26, 2023

Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand. If at least 40% of respondents say they would be very disappointed, then you’ve managed to build a product that effectively addresses your target customers’ needs and brings value to them.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. At Square, I manage a product called Square Invoices.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. It allows product managers to see how many users return to the product over a period of time. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. On the other hand, PLG companies are introducing sales teams and processes to deal with being pulled upmarket as their existing customers grow. .

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. They are large corporations that manage hundreds or even thousands of employees. Challenge 1: Product Is Complex.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

User Pilot

AUGUST 31, 2023

You will have to install a code snippet in the header of your website or use Google Tag Manager to record the event on all pages. You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line.

Underperforming Technical Team 80

Underperforming Technical Team Customer Success Outsourced Development Sales 80

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. Sharing insights in the form of reports breaks up data silos and builds a shared understanding of key trends for better team alignment. By facilitating data democratization , analytics reports also improve team productivity and efficiency.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. Sharing insights in the form of reports breaks up data silos and builds a shared understanding of key trends for better team alignment. By facilitating data democratization , analytics reports also improve team productivity and efficiency.

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

Customer retention reports shed light on trends in user retention and engagement over time. Sharing insights in the form of reports breaks up data silos and builds a shared understanding of key trends for better team alignment. By facilitating data democratization , analytics reports also improve team productivity and efficiency.

Data Analysis 52

Data Analysis Data SaaS Retention 52