SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. Where does Jessica find managers and founders do pipe reviews wrong? How should sales teams and CS respond to requests for discounts?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Neil Patel

MARCH 17, 2021

What’s more, despite the growing cost of college tuition, Gen Z are better educated than earlier generations. You should absolutely use diverse models and messaging, but don’t latch onto Black History Month or International Women’s Day to promote your latest flash sale. ” Say you’re in fashion e-commerce. Good: Just Eat.

Social Media 145

Social Media Advertising Sales Recruiting Branding 145

SmartKarrot

SEPTEMBER 9, 2022

Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members. Work closely with Account Managers to drive customer renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SmartKarrot

NOVEMBER 3, 2022

Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists. Apply here: [link].

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Achieve a set KPI such as a number of clients called, retention target, etc.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SmartKarrot

JUNE 22, 2022

Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Set up routine communication cadence with customers and serve as the xiQ, and personality-driven sales and marketing, subject matter expert (SME) providing guidance and support. Measure and improve customer success KPIs.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Develop and manage customer portfolio dashboards and report key health measures. Align with Sales on expansion and retention strategies and processes.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

Sales Hacker

DECEMBER 13, 2019

Thanks to increased transparency with information and knowledge sharing, customers will typically come to you more educated about your area of expertise than those in the past. . This may mean the normal communication and sales cycle goes out the window. Just remember, you may actually start further down the sales cycle.

Sales Recruiting 69

Sales Recruiting Sales Funnel Communication Sales 69

SmartKarrot

DECEMBER 1, 2022

Recruit, train, and mentor a high-performing team of customer success professionals. Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Work with the sales team to onboard non-profits and assist them with their fundraising strategies.

Customer Success 19

Customer Success Sales Recruiting Systems Review Software Review 19

SmartKarrot

APRIL 8, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. As a Director of Customer Success, you will lead and manage Athelas’s growing customer success team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Cultivate enduring connections with BioSpace customers.

Customer Success 19

Customer Success Sales Recruiting Retention Education 19

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. Ruairí Galavan, Senior Manager, Product Education. ” On Sales. What we learned moving sales and product upmarket together. LB Harvey, VP of Sales. Paddy O’Neill, Account Executive. All these other people.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

OpenView Labs

JANUARY 25, 2022

Improvements to new user activation tends to improve all downstream KPIs: free-to-paid conversion, retention, net expansion, CAC payback, NPS, etc. 1 – Your product is too confusing without sales or success helping out. Measure milestones along the user journey: Treat your in-product journey like you treat your sales-led journey.

Onboarding 76

Onboarding Sales Recruiting Software Interviewing 76

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Or your retention might not be where you want it to be. Every board meeting is going to suck.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SmartKarrot

MAY 5, 2023

Create and implement strategies, action plans, and playbooks to enhance customer satisfaction, boost customer retention, and facilitate account expansion. Recruit, educate, inspire, and offer guidance to a group of customer success managers. Within 90 days, interact with and assume leadership of 50 accounts.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

Hull

SEPTEMBER 1, 2020

But you can’t do it with top of the funnel marketing or sales anymore. This method also works on expansion, retention, churn and user/feature adoption. Transactional emails (sending triggered emails and educating their customers on the way). Better correspond with your marketing, sales and product departments.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

FEBRUARY 15, 2023

A varied set of remote-first employees should be recruited, trained, and given opportunity for ongoing growth and professional development. developing your product expertise and improving your customer education methods. developing your product expertise and improving your customer education methods.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

SEPTEMBER 14, 2023

Image Source After recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business sales playbook provides your sales team with the information and tools they require to successfully execute your sales strategy.

Sales Recruiting 10

Sales Recruiting Sales Hiring Business Sales 10

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. Demographic data includes characteristics such as age, gender, education, and job. What data should a customer profile template include?

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

SmartKarrot

OCTOBER 28, 2021

Apply here: [link] Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Cross-sell and up-sell opportunities.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

SmartKarrot

FEBRUARY 2, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Dover As a Customer Success Manager, you will onboard new customers and work with them to develop goals. Educate customers on the Dover product and coach them through their recruiting efforts.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

JUNE 14, 2021

Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to ensure Customer accounts are distributed appropriately. Run weekly reports to watch utilization trends. Apply here: [link].

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SmartKarrot

OCTOBER 7, 2021

Collaborate with Sales on large-scale enterprise renewals in your portfolio. Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom Organization: Zetter Recruitment As a Customer Success Director, you will be the key decision-maker in the mission of the customer success team.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19