Valuize Consulting

DECEMBER 7, 2021

Is it going to come from the Sales and Marketing budget, or General Administrative budget? Where does Sales, Support, Training & Education play and what does the handoff look like? Your charters must dictate how you hire as the skill sets you recruit need to align with, and complement, your charters.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Kellblog

MAY 29, 2021

Someone who, when times are tense, can work as an intermediary between the differing parties, often but certainly not always, the investors on one side and founders/management on the other. Former sales leaders often perform well in this situation [6]. Someone who pushes for standard metrics and templates.

Sales Hiring 129

Sales Hiring Sales Recruiting Consulting Government 129

Tom Tunguz

DECEMBER 11, 2012

In AdSense operations, the average account manager supported more than 10,000 customers (!) We built these tools following Larry’s advice to his teams which was to find a problem or inefficiency, generalize it as much as possible, then build a tool to automate it and then tune it over time. It was the only way we could scale.

Sales Recruiting 100

Sales Recruiting Scale Software Travel 100

Unbounce

OCTOBER 18, 2021

When done right, marketing can be about more than return on investment or brand metrics. Sounds like a big opportunity for talent-starved companies to recruit, right? Entrenched in the startup, tech, and education sectors, Laura saw the gender gaps within the tech and startup industries, and the idea for allWomen came to life. “I

Artificial Intelligence 136

Artificial Intelligence Marketing Scale Sales Recruiting 136

SaaStr

NOVEMBER 6, 2019

Customers Are Initially Interested in Education, Not Your Product. One of the realities you’ll have to embrace in category creation is imperative to educate the market through your various marketing channels. What’s a sample job description that I can use to recruit talent? How can I convince my CEO that CATEGORY X is important?

Scale 109

Scale Sales Recruiting Marketplace as a Service Forecasting 109

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. Where does Jessica find managers and founders do pipe reviews wrong? How should sales teams and CS respond to requests for discounts?

Sales Recruiting 176

Sales Recruiting Technical Review Sales Hiring Outsourced Development 176

CustomerSuccessBox

DECEMBER 13, 2021

SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. What are the KPIs and metrics you track for onboarding? Pre-sales / Post Sales). Any tips on a handoff from sales to the onboarding team?

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

Sales Hacker

SEPTEMBER 23, 2019

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. Kevin’s sales career has taken him from Oracle, to Dropbox, to Salesforce, and now, to Slack. How experience as a sales engineer can play into your role as a sales leader. Subscribe to the Sales Hacker Podcast.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

Intercom, Inc.

APRIL 18, 2019

Prospective customers have to be educated. Though he had experience in recruiting, sales and product, marketing was new ground for him. That’s where things like books, speaking at sales kickoffs, and even hiring evangelists internally can help scale some of your content efforts. Investors might not get it.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

APRIL 23, 2019

And can you talk a little bit about touching on the hiring point, because you did say that you focused a lot on talent, and recruiting. And coming from Brazil without a big network in Silicon Valley, un-launched, without a website, it was actually really hard to recruit the first ten people. So, they pick on the metrics.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Payment Methods 160

SaaStr

FEBRUARY 12, 2022

What was the first warning sign your VP of Sales wasn't going to work out? A new VP of Sales doesn’t always double sales in 30 days — although it can happen in SMB sales. The old playbook does help, but every great VP of Sales knows they quickly have to evolve it to any new role.

Sales Recruiting 250

Sales Recruiting Sales Hiring Sales SaaS 250

SmartKarrot

NOVEMBER 3, 2022

Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education. Provide continuous mentorship and development of your team, which includes recruiting, hiring, and training new specialists.

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Recruitment, management, and development of all Customer Success staff in the US region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed. NPS, usage metrics, etc. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Pre-signup ‘Aha’ moments can serve as a powerful marketing tool!

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SmartKarrot

DECEMBER 1, 2022

Role: Head of Customer Success Location: Remote, United States Organization: GoodTime.io As a Head of Customer Success, you will set the vision and develop strategic goals for the department, based on a substantial understanding of modern creative workflows, working with leadership to set and track department goals and metrics.

Customer Success 19

Customer Success Sales Recruiting Systems Review Software Review 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Develop and manage customer portfolio dashboards and report key health measures. Align with Sales on expansion and retention strategies and processes.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SmartKarrot

APRIL 8, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. As a Director of Customer Success, you will lead and manage Athelas’s growing customer success team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Cultivate enduring connections with BioSpace customers.

Customer Success 19

Customer Success Sales Recruiting Retention Education 19

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

MARCH 21, 2023

Lead a group of customer success managers and make sure they are working towards the same goals. Metrics for customer success should be measured and analysed to find areas for improvement. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 201

Part-Time VPE Scale Sales Recruiting Sales Hiring 201

SmartKarrot

JANUARY 5, 2023

Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

FEBRUARY 4, 2021

Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify, recruit, and onboard high potential partners.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. In Today’s Episode We Discuss: * How Kyle made his way into the world of SaaS and sales and came to be Head of Sales at one of the fastest-growing companies in Figma. What worked?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

SmartKarrot

OCTOBER 28, 2021

Create metrics-driven solutions to help win and retain additional business while keeping a focus not only on efficiency metrics but also on effectiveness metrics to expand the business. Reporting and analysis – own all customer metrics reporting to management. Cross-sell and up-sell opportunities.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

FEBRUARY 2, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Dover As a Customer Success Manager, you will onboard new customers and work with them to develop goals. Educate customers on the Dover product and coach them through their recruiting efforts.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

OCTOBER 7, 2021

Collaborate with Sales on large-scale enterprise renewals in your portfolio. Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom Organization: Zetter Recruitment As a Customer Success Director, you will be the key decision-maker in the mission of the customer success team.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

JUNE 14, 2021

Manage enhancement requests and work with the technical team to implement changes. Work closely with Account Management organization and implement changes as needed. Run weekly reports to ensure Customer accounts are distributed appropriately. Run weekly reports to watch utilization trends. Apply here: [link].

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10