CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. So that you never miss renewals and invoices, especially when you have a monthly subscription. Early-stage SaaS. Growth Stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Prospective customers have to be educated. Though he had experience in recruiting, sales and product, marketing was new ground for him.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Totango

AUGUST 23, 2017

Now in the subscription economy, organizations write a small check (or none at all in a freemium model) for only what they are using. Initially, customer success was funded by support from Cost of Goods Sold (COGS) or Sales & Marketing (S&M). The answer is surprisingly prescriptive: Embrace “as a service” offers.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. With the rise of product-led growth, are we seeing a fundamental shift in the structure of sales and marketing? How does Rachel think about the optimal ratio of paid to organic in growth?

SMB 186

SMB Scale Startup Marketplace as a Service 186

SaaStr

JULY 9, 2019

You have to leverage existing behaviors that the market already understands so that you don’t need to educate users. ” It helped us gain credibility without necessarily needing to educate the market because it was an existing thing. Well, you have to build a direct sales force. Banks use this, and Giraffe uses this.”

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. It starts with self service. expectations change about the online sales experience. I felt like there was an easier way to communicate goods and services online, digitally.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 143

Outsourcing Services Marketplace as a Service Outsourced Development Scale 143

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 183

Travel Marketing Scale Outsourcing Services 183

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

OCTOBER 16, 2019

It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy. How long is the likely sales cycle (is it a complex sale)? Is the value ongoing or ad hoc? Entry level application (<$5,000 p.a.). Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. This generates recurring revenue. Your partners act as an outsourced sales and marketing team. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. This stuff is hard!

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

How To Buy Saas

JANUARY 1, 2021

Your course gets the advantage of getting promoted in these online course platform marketplaces. Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. Online Course Marketplace. Online Course Marketplaces. Get sales insights into your courses.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. His background spans leading customer success, onboarding, support as well as training and education teams. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

All that Saas

JULY 14, 2021

Sales enablement platforms are to feed sales representatives with productive content and give them opportunities to sell. It has become a necessity for sales enablement apps to be implemented in a business. Companies that do use sales enablement software have seen their sales increase by 6% to 20%. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. Do you love chasing down the sale? Unified data problems.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Totango

AUGUST 20, 2019

Their importance lies in their ability to reveal the customer experience of the product or service so you can add value to that experience and maximize the growth of both the customer and your own enterprise. The digital transformation of business has left the customer in control of the marketplace. Product Education Never Stops.

Marketplace as a Service 66

Marketplace as a Service Metrics Onboarding Customer Success 66

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The US market has high demand and supply of SaaS service providers. Amazon Web Services (AWS). AWS offers cloud services to businesses.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … So, what’s a ‘good’ rate for, say, an eCommerce sale might not be good for a lead-to-sales conversion. Now, how can SaaS service providers ‘entice’ their customers?

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Innovation 10

SmartKarrot

JUNE 22, 2020

This can be summed up in a single line: Turning a potential customer into a paid consumer of your product/service is SaaS conversion. … So, what’s a ‘good’ rate for, say, an eCommerce sale might not be good for a lead-to-sales conversion. Now, how can SaaS service providers ‘entice’ their customers? .

Benchmarks 10

Benchmarks SaaS Marketplace as a Service Innovation 10

Unbounce

NOVEMBER 7, 2019

Industry : Food & Beverage Model : Storefront & Subscription Page Type : Click-Through. To help sell the offer, the team incorporated the value of the deal into everything from the CTA (“Enjoy Your First TRIBE Box for £2”) to the subscription details (“Custom built pack and tailored to your needs”). Example #2: TRIBE.

Sales 145

Sales Marketplace as a Service Subscription Payment Features 145

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. For Instacart is very cleverly done is they have a subscription plan.

Venture Capital 224

Venture Capital Investment Travel Marketplace as a Service 224

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? The same holds true for documents. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105