ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OpenView Labs

APRIL 28, 2021

Content marketing, in its simplest form, is creating and distributing content in order to build awareness about a product or service. Naturally, every brand began investing in content marketing—and in order to rank well, they began feeding search engines (that had ravenous appetites) with a high volume of content. Community marketing.

Data 55

Data Marketing Content Marketing Software Review 55

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Leadership is critical, understanding the vision and the ambition of the company and where they’re going.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Then a mentor’s invitation from the other side of the world powerfully transforms everything as Joshua embarks on the journey of discovering leadership secrets of strategic selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 166

Scale Underperforming Technical Team Sales Hiring Branding 166

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. His background spans leading customer success, onboarding, support as well as training and education teams.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Partners need to trust that you have a stable and reliable product if they’re going to invest in you. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

SEPTEMBER 20, 2022

My classmates moved back into their childhood bedrooms, fought for part-time jobs in retail and food service. Invest in the people you keep. “So You’ve got to make sure you’re invested in the folks you have.”. The panelists recommended: Double down on training and education for your teams. Invest in your talent.

Sales Hiring 79

Sales Hiring Marketplace as a Service Payment Services Banking 79

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. It’s a competitive marketplace. And we did that. Let’s see.

Travel 187

Travel Marketing Scale Outsourcing Services 187

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. Chances are that the answer is, YES, IT IS WORTH IT!

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 283

SaaS Payments Scale Payment Services Payment Solutions 283

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. For those that are looking to get into revenue operations, I think it’s truly investing in being a generalist. I turned to sales for a technical recruiting agency and project management services.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” Informal advocacy is equally important.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? That involves a lot more education, outreach, and nurturing for people whose DNA is not to try new things and scrappily figure out the best way to make it work.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

JUNE 16, 2020

Matt Garratt: So for those that aren’t familiar with Salesforce Ventures, we are the strategic investment arm for Salesforce. I was an account executive covering financial services vertical and covering in New York. So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS.

Sales Hiring 169

Sales Hiring Scale SaaS Payments Payment Services 169

Sales Hacker

FEBRUARY 7, 2018

This misunderstanding in growth can cause many misunderstandings in a world where no one is educated in sales. To keep growing at the same growth rate requires a significant investment in the acquisition efforts as depicted in figure 2. Previously they may have only spent $1,000 when buying a SaaS service online.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

Chart Mogul

JUNE 25, 2020

It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. For example: ABC SaaS is a leading email marketing platform for educational institutions.]

SaaS 101

SaaS Business Content Marketing Construction 101

SaaStr

AUGUST 15, 2020

Jay Snyder: So I guess I’d say it’s forcing us to both challenge our customers more than ever, and by extension us to be educated and in tune with the customer’s business, more than ever. We’ve got everything from self-service all the way up to the enterprise. Nick Mehta: Yeah. Jay Snyder: 100%.

Payment Methods 233

Payment Methods Merchant Services Scale Payments 233

Buffer Resources

AUGUST 23, 2023

TikTok’s features for businesses Creator Marketplace will help you partner with the right TikTok stars for your brand Business Creative Center is a must-visit for inspiration and guidance. What performs well on YouTube The world of long and short-form video is your oyster on the multi-faceted platform.

Social Media 81

Social Media Business B2C Branding 81

Sales Hacker

OCTOBER 20, 2020

If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. So, John Mark Shaw is an executive and life coach, a business development consultant, a professional speaker, and a successful entrepreneur with over 25 years of executive leadership and management experience.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

Chart Mogul

JUNE 25, 2020

It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. For example: ABC SaaS is a leading email marketing platform for educational institutions.]

SaaS 52

SaaS Business Content Marketing Construction 52

SmartKarrot

AUGUST 5, 2021

It has become so important that businesses are willing to invest millions of dollars in developing one. In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. What is Product Operations (Prod Ops)?

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JULY 22, 2020

We got started in 2008 when we first spotted this sort of new place in investing, which we called seed. At the time, there may be four or five other firms doing this same strategy of investing somewhere between $500,000 and $2 million into companies that were just getting started we would call it pre product market fit.

Venture Capital 231

Venture Capital Investment Travel Marketplace as a Service 231

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 191

Scale Scaling Sales Hiring Underperforming Technical Team 191