Remove Education Remove Interviewing Remove Leadership Remove Underperforming Technical Team
article thumbnail

Assembling A World-Class Customer Success Organization: An Interview With Stephen Fulkerson, TSIA’s VP Customer Success Research

Valuize Consulting

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

article thumbnail

Ultimate Guide to B2B Sales Hiring and Management

OpenView Labs

Conducting interviews. What Interviewing 600+ Sales Reps Taught Me About Team Building. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. 14 SaaS Leaders Share Their Favorite Interview Questions. What’s your biggest weakness? Find out what they said.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Got self-doubt? How to silence imposter syndrome in Customer Success

ChurnZero

Like many people with leadership aspirations, Sharon saw the vice president title as her dream designation: “I knew that a VP role would be harder to attain because there are fewer of them within a company structure.”. How to help teams with imposter syndrome as a leader. How to help teams with imposter syndrome as a leader.

article thumbnail

16 Customer Acquisition Strategies To Increase Conversion Rates

User Pilot

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making.

article thumbnail

How to Control Your Internal Brand with David “Hersh” Hershenson

Sales Hacker

Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. That was the only company I interviewed with. Find out why Outreach is the right solution at click.outreach.io/30mpc.

article thumbnail

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177
article thumbnail

Algolia’s Sarah Dayan on what sets a staff plus engineer apart

Intercom, Inc.

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.