User Pilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Interviews. The outcome? Focus groups.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

JUNE 20, 2023

Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. Then, you interview them to identify what they learned in that time about your product’s purpose, trustworthiness, and usability. However, most UX designers will tell you that empty states are an example of poor UX.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. There are lots of categories you can use to segment customers , including: Demographic (age, education, gender, etc.) You can invite your users to an interview using different in-app messages, such as slideouts. Then, collect direct customer feedback with in-app surveys.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. Howard Schultz of Starbucks said in an interview with The New York Times : “Very few people, whether you’ve been in that job before or not, get into the seat and believe today that they are now qualified to be the CEO. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 98

Onboarding Underperforming Technical Team Interviewing Benchmarks 98

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Get feedback during an exit.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

Sales Hacker

DECEMBER 7, 2021

Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. That was the only company I interviewed with. Find out why Outreach is the right solution at click.outreach.io/30mpc.

Branding 80

Branding Technical Review Underperforming Technical Team Sales Hiring 80

Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Interview with Little Otter CEO Rebecca Egger. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Caught your interest?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And those teams really wanted APIs and web hooks and event logs, and those developer things.

Payment Solutions 112

Payment Solutions Payment Methods Payment Services Payments 112

Sales Hacker

APRIL 26, 2021

“Why is my sales team not closing a large percentage of the leads they’re given?” ” This question often keeps sales team leads up at night, and the result is new strategies and revamped training programs. Your pipeline’s health closely reflects your sales team’s success. Why this is happening.

Scale 111

Scale Technical Review Sales Underperforming Technical Team 111

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Natalia Luneva

JANUARY 13, 2021

I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richman’s former company was Halp, a help desk for operations teams. 3 Educate, educate, educate. As end users, customers see your software differently than your marketing or development teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? Below, we’ve shared the transcript of Harry’s interview with Tamar. I was a C++ developer working on electromigration on a full chip. What questions does she ask?

VP of Engineering 248

VP of Engineering Software Review Technical Review Underperforming Technical Team 248

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Sales Hacker

FEBRUARY 3, 2020

If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. Now, without further ado, let’s listen to this interview with Matt Cameron. Sam Jacobs: I know you put so much work into developing these courses. What You’ll Learn. Outreach has your back. I completely agree.

Underperforming Technical Team 80

Underperforming Technical Team Scale Sales Hiring Technical Review 80

Sales Hacker

JANUARY 23, 2019

Needless to say, this made him look bad in my eyes. This left a bad taste in my mouth as the company clearly valued new business more than existing customers. By holding them accountable to the same sales goals, the department teams began working together on their strategies. The result? The moral of the story is clear.

Strategy 88

Strategy Marketing Marketplace as a Service Sales 88

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. Ruairí Galavan, Senior Manager, Product Education.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Educational? Alex is the boss. Aspirational? Entertaining?

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Sales Hacker

AUGUST 7, 2018

The importance of goal-setting for professional development. This is Episode 19 and we’re going to be interviewing Liz Young. They are a phone system designed for the modern sales team, they integrate seamlessly into your CRM. I’ve got an incredible interview today. What You’ll Learn. The definition of hustle.

Scale 43

Scale Underperforming Technical Team Compensation Sales 43

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? The Beginning of the Journey.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

MARCH 21, 2024

Demographic data includes characteristics such as age, gender, education, and job. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth. Psychographic data such as the user’s core, values, religious views, hobbies, and interests.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * Harry Stebbings. Neha Sampat. You should be.

Scale 216

Scale Technical Review Technical Advisors Sales Hiring 216

SmartKarrot

AUGUST 11, 2021

You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service. The competitors might have developed something that closely matches the needs and wants of your target users.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Neil Patel

OCTOBER 6, 2020

Develop an Effective Digital Marketing Strategy. This will likely begin with a SWOT analysis which assesses Strengths, Weaknesses, Opportunities and Threats. Let’s say for example that a campaign generates a lot of leads, but an ineffective sales team or lead nurturing strategy could fail to turn those leads into customers.

Consulting 87

Consulting Marketing Sales Hiring Social Media 87

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 189

Scale Underperforming Technical Team Leadership Branding 189

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142