Sat.Oct 28, 2023 - Fri.Nov 03, 2023

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Creating Content and Finding Leads Using AI with Dave Albano

Predictable Revenue

Collin Stewart, sits down with Dave Albano, a fractional CMO with a knack for leveraging AI in the sales and marketing landscape. The post Creating Content and Finding Leads Using AI with Dave Albano appeared first on Predictable Revenue.

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Security Compliance for SaaS: Cutting Costs and Boosting Sales with Automation

Scytale

Many businesses prioritize compliance automation when formulating their strategic plans, and it’s crucial to understand why. This strategy leverages technology to simplify the compliance processes, encompassing security and data requirements needed. Automating the process serves as a valuable tool for risk reduction, time and cost savings, and overall compliance improvement.

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The Top 10 Mistakes I See In The VP of Sales Hiring Process

SaaStr

So we’ve spent a ton of time over the years on SaaS talking about hiring a great VP of Sales. Not only because it really matters, but because hiring the wrong VP of Sales can set you back a year — or longer. So I thought I’d come back to the classic topic and make a list of the Top 10 Mistakes I See Founders Make When Hiring a VP of Sales: #1.

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When to Use Predictive Dialer Vs. Progressive Dialer

The Daily Egg

Predictive and progressive dialers are indispensable tools for the best call center services, where time is of the essence and efficiency is. The post When to Use Predictive Dialer Vs. Progressive Dialer appeared first on The Daily Egg.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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How Much Should Quotas Increase Next Year?

Tom Tunguz

How much should quotas increase next year? With the end of the fiscal year approaching for many software companies, management teams are running the numbers for different scenarios. This year has been tumultuous : most startups reduced their bookings, and grinded through the first six months suffering through pipeline shocks - the result of CFO-budget pressure.

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Why Should You Use a Social Media Content Calendar Template?

Nimble - Sales

In today’s competitive digital world, we’re all striving to make our mark on social media. Whether you’re a business or an individual, a strong and engaging social media presence is vital. But, how can you do this successfully? It all starts with having a smart, strategic plan in place, and that is where social content […] The post Why Should You Use a Social Media Content Calendar Template?

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Marketing-Led Growth: How It Differs From Other Growth Strategies?

User Pilot

How is marketing-led growth different from product-led growth and sales-led growth? This is the main question we explore in the article. You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Let’s dive right in! TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

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Four Lessons From the Carta Communications Train Wreck

Kellblog

Carta , an otherwise boring company solving a mundane-if-important problem , managed to get itself in the news this past week for all the wrong reasons. The fiasco was the result of CEO Henry Ward writing a post on recent negative press that was presumably intended to inoculate his audience , but instead backfired spectacularly. Headlines in the past week: Carta’s CEO reaches out to customers about bad press, alerting them to bad press What Carta CEO’s self-inflicted PR crisis could mean f

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Why Choosing Your Own Payment Gateway Matters: Tailoring Your Payment Stack

Infinicept

As an ISV, adding payments to your services involves decisions about the providers you’re going to work with. And one of the choices you’re likely to encounter as you develop your payment stack is your choice of gateway. Many processors offer gateways as part of their suite of acquiring services. So once you’ve chosen your processor, you can just use their gateway.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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5 Interesting Learnings From Bill at $1.2 Billion in ARR

SaaStr

So we’ve been fans of Bill.com for many years at SaaStr, and covered them from the very early days, as a niche product most hadn’t heard of. Well, fast forward to today and it’s truly an SMB powerhouse. At $1.2 Billion in ARR, it’s still growing 48% year-over-year. Yes, 48% at $1.2 Billion in ARR. How is SMB SaaS doing today?

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Can Better Call Routing Shorten Wait Times? Yes, By A Lot

The Daily Egg

Call routing is the process through which incoming calls are directed to the relevant departments, agents, or individuals within an organization. Essentially, The post Can Better Call Routing Shorten Wait Times? Yes, By A Lot appeared first on The Daily Egg.

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The Impact of Anti-trust on M&A in Startupland

Tom Tunguz

The Federal Trade Commission’s focus on technology has transfigured the M&A market for startups. The Google anti-trust lawsuit & Amazon anti-trust cases may stifle those companies’ ability to acquire startups for significant sums. Facebook has faced a similar suit for illegal monopolization, which resulted perhaps indirectly in the divestment of two of its more recent acquisitions.

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Clouded Judgement 11.3.23 - No Sign of Re-Acceleration in Software

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Earnings Season Kicks Off Without Any Sign of Re-Acceleration Q3 earnings season kicked off in earnest this week, and it’s turning out to quite the volatile earnings season. Already we’ve seen huge earnings move.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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New 20VC Roundtable “Founder-Led VC Funds: Are They Any Better?” with Jack Altman (Lattice / Altman Capital), Auren Hoffman (Safegraph / Flex Capital), Harry and Jason

SaaStr

Harry Stebbings was kind enough to invite us back to 20VC’s latest roundtable on a niche but very interesting topic — Founder-Led VC Funds. When we raised the first SaaStr Fund in 2016, this concept was still fairly new. Fast forward to today, it’s blow up. Some top SaaS CEOs now run true institutional venture funds managing hundreds of millions, including Jack Altman and Auren Hoffman, both who joined Harry and me on 20VC.

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How Interactive Voice Response Curbs Customer Service Costs

The Daily Egg

We’ve all sat through the customer service call of doom––it’s frustrating from the customer’s side, and a costly lost opportunity on the. The post How Interactive Voice Response Curbs Customer Service Costs appeared first on The Daily Egg.

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Field Guide: Cold Email Deliverability

Predictable Revenue

Email deliverability ensures your emails get to the people you're trying to reach. Your sending reputation plays a significant role in this. The post Field Guide: Cold Email Deliverability appeared first on Predictable Revenue.

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Investing in Prepared

Andreessen Horowitz

911 call centers – also known as public safety answering points (PSAPs) – are one of the most actively used public-safety infrastructure systems in the United States, fielding an estimated 240 million calls per year. That’s more than 650,000 per day. These centers act as the first point of engagement between a citizen and the public safety system, and PSAPs are often the conduit between the citizen and the eventual field responders (e.g., police, fire, emergency medicine) who go on-site to help.

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How to Deliver a Modern Data Experience Your Customers Will Love

In embedded analytics, keeping up with the pace of innovation is challenging. Download Qrvey's guide to ensure your analytics keep pace so you can solve your user's biggest challenges, delight them, and set your product apart from the competition. The guide outlines how to use embedded analytics to: Increase user satisfaction Go to market faster Create additional opportunities to monetize your product It also shares what to look for to ensure your embedded analytics are keeping up with the lates

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Dear SaaStr: What’s Really So Great About Being CEO?

SaaStr

Dear SaaStr: What’s Really So Great About Being CEO? It’s a really, really, really hard job. And yes, while some day the compensation can be significant, in the early days, your actually often one of the lowest paid folks. But: You never have to work for an idiot. You never have to work for someone that doesn’t appreciate you. You get a shot at building an amazing team that can just execute at the highest level at which you’ve ever worked at, and you can all do it togeth

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How To Record a Phone Call On Your iPhone – No Downloads

The Daily Egg

There are a million reasons why you might want to record a call. You might want to record your upcoming job interview. The post How To Record a Phone Call On Your iPhone – No Downloads appeared first on The Daily Egg.

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A Friendly Reminder to Cost-Cutters: Keep the Company a Great Place to Work for Survivors

Kellblog

It’s been a tough year. We’re currently in peak planning season for 2024. With capital scarce and expensive, with companies increasingly trapped in Schrödinger’s startup paradox , and with more startups than ever focused on positive cashflow and The Rule of 40 , it’s safe to say that Silicon Valley is still very much in a cost-cutting mood.

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Investing in Gate Bio

Andreessen Horowitz

“Everything is theoretically impossible, until it is done.” —Robert A. Heinlein, American science-fiction writer and aeronautical engineer Modern medicine is full of awe-inspiring progress, but also many humbling limitations. In the face of these limitations, innovators have consistently propelled entirely new classes of drugs from theoretical concepts that sound like total science fiction (vaccines, antibodies, genetic medicines to reprogram our cells, and more)—into the realm of safe and effec

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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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My Startup Doesn’t Have a Free Trial or Freemium Option. Should We Change This?

SaaStr

Dear SaaStr: My Startup Doesn’t Have a Free Trial or Freemium Option. We require payment right away. Should we change this? Free trials and freemium options work well — if you can support them well. Ask yourself: Can someone deploy your app in minutes? If they can, does it work well self-deployed? Or does it need a ton of data in it to work well and show value?

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How To Make VoIP Security and Encryption Issues Disappear

The Daily Egg

Hackers love to take over VoIP phone systems to blast out calls, and it can cost companies thousands of dollars before they. The post How To Make VoIP Security and Encryption Issues Disappear appeared first on The Daily Egg.

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Data Maturity for SaaS: Model, Stages, and Benefits

User Pilot

Company data is one of the most valuable assets that a SaaS business can have. As such, implementing a data maturity model to get the most out of new insights will help you act on your product analytics instead of becoming distracted by vanity metrics. This guide will go over what data maturity is, which factors affect it, and walk you through the four stages of data maturity.

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Usage-Based Pricing Is Popular, But Is It Right For You? Our Rule of Thumb

Andreessen Horowitz

One of the most common pricing questions we get from late-stage SaaS companies is: should we switch to a usage-based pricing model (also known as consumption-based pricing)? Often, these companies have an existing subscription model, and usage-based pricing sounds like it would further align their incentives with their customers’. After all, the more their customers use their product, the more revenue they capture.

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From Whims to Wins: How a Customer-Centric Portfolio Transforms Product Strategy

Speaker: John Mansour - President, Product Management University

You know that sinking feeling. You’ve come up with a winning product strategy, everyone’s on board and energized, and you’re halfway down the path to execution only to have it submarined by something someone convinced your leadership was more strategic! It’s a scenario that’s all too familiar, and it exemplifies one of the biggest struggles with individual product strategies.

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Dear SaaStr: Is 5 Co-Founders Too Many When Raising Venture Capital?

SaaStr

Dear SaaStr: Is 5 Co-founders Too Many When Raising Venture Capital? Yes, it can work. My first venture investment was Pipedrive, it had 5 co-founders and sold for $1.5 Billion. 10 Years of Investing pic.twitter.com/zsSupe0CRP — Jason ✨Be Kind✨ Lemkin  ?? (@jasonlk) September 13, 2023 But — it will be a flag. My recommendation: maybe have 2, or 3 max, of the founders be the “C-level founders” going forward.

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Mic Echo Is Awful – Most Fixes Take 5 Seconds – Here’s How

The Daily Egg

Is mic echo turning your virtual meetings into a cacophony? We’ve all been there and know the frustration of hearing voices reverberating. The post Mic Echo Is Awful – Most Fixes Take 5 Seconds – Here’s How appeared first on The Daily Egg.

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Onboarding Call vs Automated In-app Onboarding: When to Use Each?

User Pilot

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. But it’s not your only option. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job).