BetterCloud

AUGUST 16, 2022

I love Google Forms and Google Sheets. Maybe a bit too much. Need to order the whole company swag? Send out a form. Need to collect quick feedback on how to improve something? Out goes another form. Need a standardized way to get required new hire information from HR to IT? You guessed it: Do it with a form. While the dream state is a zero touch integration between your HRIS and identity provider, perhaps sometimes the integration you need doesn’t exist.

Onboarding 52

Onboarding SaaS Data Management 52

SaaStr

AUGUST 16, 2022

We’d all love to run 100% PLG SaaS companies that magically self-replicate customers. And it does happen, sometimes. At least for a while. You can hear more of a deep dive on how Calendly does it for example here. But even there, to truly scale, they went more enterprise and built out a full enterprise sales and marketing function. So where do you start?

Scale 332

Scale Sales Hiring Marketing SaaS 332

The Daily Egg

AUGUST 16, 2022

If you’re considering starting a limited liability company (LLC) in California, you‘re probably wondering a lot of things—whether it’s the right decision, The post How to Start an LLC in California appeared first on The Daily Egg.

316

316

SaaStr

AUGUST 16, 2022

Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This? No, you shouldn’t. Not because it matters. But because clearly it’s gotten under your skin, which is a sign there’s some trouble here in your relationship with your co-founder. Let’s step back: You shouldn’t be doing a start-up for the glory of yourself.

Leadership 286

Leadership 286

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

The Daily Egg

AUGUST 16, 2022

Effective email marketing is crucial for success in the ecommerce space. It’s one of the best ways to communicate with both current. The post The Complete Guide to Ecommerce Email Marketing appeared first on The Daily Egg.

Marketing 310

Marketing Communication 310

Andreessen Horowitz

AUGUST 16, 2022

Building your board forward from product-market fit—instead of backward from an IPO date—helps you clarify the most critical challenges facing your company and find the right people to advise you. A good board of directors can be one of the … The post The Strategic Approach to Building a Board appeared first on Andreessen Horowitz.

Product Marketing 124

Product Marketing Marketing 124

SaaStr

AUGUST 16, 2022

So a number of folks including Mixmax to many others on LinkedIn picked up that SaaStr’s newest Partnership Manager (really an SDR with a different spin), Mike Wander, booked 90 meetings in his first 90 days. That led to $1m in closed revenue. Pretty incredible, and something a lot of us can learn from as you begin to build out your first outbound teams: Even better, our own Poya Osgouei put up a great Uncharted podcast doing a short (10 minute) deep dive on how Mike did it, and what he l

Scale 278

Scale Revenue Branding Sales 278

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Frontegg

AUGUST 16, 2022

Authentication has come a long way in the past few years – new and innovative methods have been introduced as password-based authentication started becoming more vulnerable and virtually impossible to maintain. With the average number of passwords mounting to nearly 100 per person , many login processes started failing, causing an inflation of password reset requests by users.

Mobile 105

Mobile Churn Retention Innovation 105

Sales Hacker

AUGUST 16, 2022

With the recent economic downturn, it’s been challenging for many organizations to hit quotas. And the burden of closing the rest of this year’s deals and boosting pipeline for next year is probably weighing heavy. . To help, we’ve assembled a group of sales veterans to share their insight on how to run a successful sales team and close the deals that matter most.

Sales 102

Sales Development Management 102

IT World

AUGUST 16, 2022

Software developers spend a third of their week in meetings on average, according to data collected by time management app Clockwise — with those at large companies facing the most packed schedules. Clockwise’s data is gathered from 1.5 million meetings tracked by its platform over the course of 12 months up to May 2022, providing an overview of work practices by 80,000 developers at 5,000 companies.

Development 84

Development Software Engineering Software Development Engineering 84

Sales Hacker

AUGUST 16, 2022

In this episode of the Sales Hacker Podcast, we have Christian Kletzl , CEO and Co-Founder, UserGems , a fully-automated, AI-powered rev gen pipeline. Join us for an energetic conversation about champions and their lifetime value. powered by Sounder. If you missed episode 214, check it out here: Flockjay Has the Cheat Code For a Successful Team with Shaan Hathiramani.

AI 93

AI B2B Churn Startup 93

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

30 Day Leadership

AUGUST 16, 2022

When I first met Christine Lavery, I knew she was driven and I was immediately impressed. Over the next year and a half, we partnered together to build her CS organization and her leadership skills. The culmination of everything was an increase of 8 points in GRR and a significant promotion from Director to VP. As a leadership coach, the clients that engage, take action, and get results are what you live for.

Leadership 52

Leadership B2B Customer Success Engagement 52

SaaS Metrics

AUGUST 16, 2022

There are many aspects of a business that people should focus on after creating or managing one, and these aspects can be quite difficult to monitor as the business continues to grow in numbers in terms of employees and revenue. One of the aspects of a business that is often overlooked is. Read more. The post The Different Uses of Call Recording for Companies first appeared on SaaS Metrics.

Metrics 52

Metrics Revenue Business SaaS 52

30 Day Leadership

AUGUST 16, 2022

When I first met Christine Lavery, I knew she was driven and I was immediately impressed. Over the next year and a half, we partnered together to build her CS organization and her leadership skills. The culmination of everything was an increase of 8 points in GRR and a significant promotion from Director to VP. As a leadership coach, the clients that engage, take action, and get results are what you live for.

Leadership 52

Leadership B2B Customer Success Engagement 52

SaaS Metrics

AUGUST 16, 2022

If more recently, you could attract buyers with bright advertising on billboards or TV, today these methods have already ceased to work. The number of available goods and services is growing every day. With this diversity, buyers no longer rely solely on their emotions, especially when it comes to choosing SaaS products. Read more. The post 6 Strategies for Getting Leads in the SaaS Industry in 2022 first appeared on SaaS Metrics.

Strategy 52

Strategy SaaS Advertising Metrics 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

CustomerSuccessBox

AUGUST 16, 2022

The customer Success (CS) industry has grown exponentially in the last couple of years. People are curious to understand the concept much deeper now. A fantastic approach to discovering the key players in the customer success industry and what they’re up to is through podcasts. Customer Success Podcast is often the ultimate reservoir containing the valuable content you need!

Customer Success 52

Customer Success Interviewing Leadership B2B 52

SmartKarrot

AUGUST 16, 2022

Role: Director of Customer Success Location: Cambridge, MA, US Organization: Volta Labs, Inc. As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Develop a framework for the Technology Access Program (TAP) to span from “demo lab” to field placements.

Customer Success 19

Customer Success Application Development Onboarding Education 19

SmartKarrot

AUGUST 16, 2022

Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? While some may be doing these reviews, the bottom line is whether they are necessary. What are QBRs? What are EBRs? Why do some experts consider QBRs to be a waste of time? Why are they important? These are the primal questions you will find answers to in this article.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10