Mon.Jul 27, 2020

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Curse of the ‘Middlers’: Why Happiness Officers Can’t Stand In for True Sales Professionals

SaaStr

We’ve spent a ton of time on SaaStr talking about how to think about sales and sales teams ; revenue/demand-focused marketing ; and keeping those customers over their lifetime. A more fundamental question we’ve touched on but mostly bypassed is this: Do You Even Need Salespeople at All? I mean, Atlassian sort of, kind of, didn’t have any for a long while.

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The New Back Office: A Conversation with Megan Murray of eMoney & Fidelity

Zuora

Our ongoing CFO series continues with an interview with Megan Murray, Head of Finance at eMoney, a financial planning platform […]. The post The New Back Office: A Conversation with Megan Murray of eMoney & Fidelity appeared first on Zuora.

Finance 96
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The Ultimate Guide to Creating Cold Emails That Convert From Sending Over 1 Billion Emails

Sales Hacker

In the next 25 minutes, I’m going to share everything I’ve learned from sending over 1,000,000,000 emails during the last five years. You read that right — 1 billion! Along the way, I’ve also sold over $100,000,000 worth of products and services. That number may sound crazy, but it’s true. I’ve generated the majority of this revenue through email marketing.

Scale 95
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Meet the InternZ 2020

Zuora

By Christian Keegan, Employee Communications Intern The offices of our summer 2020 interns look quite different than ever before. Kitchen […]. The post Meet the InternZ 2020 appeared first on Zuora.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Groove HQ

Cut your writing time in half with these knowledge base templates for help center articles and resources. You’ve decided to create a knowledge base. You want customers to start finding answers to support questions on their own (without having to email you). Now what? How do you actually create knowledge base articles for your help […]. The post 5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center appeared first on Groove Blog.

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ChurnZero Named Front Runner for Customer Experience Software

ChurnZero

ChurnZero announced today it was named a FrontRunner for Customer Experience Software by Software Advice. FrontRunner is designed to help businesses evaluate which software products may be right for them. . FrontRunner is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunner elevates verified end-user reviews and product data, positioning the top scoring products based on Usability and Customer Satisfaction ratings. .

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Nimble Webinar Replay: Sales Growth Strategies for 2020 with Amy Franko

Nimble - Sales

If you missed our webinar with sales strategist and keynote speaker Amy Franko, no worries – we’ve got you covered with our Nimble Influencer Webinar Replay. In this webinar, Nimble CEO Jon Ferrara and Amy Franko discuss concepts from Amy’s book, The Modern Seller. Amy is inspired to educate B2B sales and sales leadership development […].

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a beautiful day to grow

ProfitWell

What's on tap for today? Growth, growth, and more growth. First, we've got fresh data from our DTC index. Then, a deep dive on how to improve your DTC growth, plus a few extra headlines all in the name of. growth. How is DTC growth trending over time? ??7 day +0.46% | ??30 day +2.21% | ??90 day +13.47%. All good news in terms of DTC growth this week.

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2 Common Pieces of Management Advice to Ignore

OpenView Labs

Odds are that if you’re a startup CEO , you might not have all that much leadership experience. So you’ll end up learning by doing, and also by listening to others’ conventional wisdom about how to lead your team. That’s a great way to learn, but sometimes the advice you get is more myth than fact. Here are two common pieces of management advice that you should stay away from at all costs.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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5 Fail-Proof Ways To Reduce Customer Churn

CustomerSuccessBox

In light of the pandemic, each industry had to make pertinent adjustments in their operations, and SaaS companies had to initiate measures that would ensure their survival – one of them being customer success. Since attracting new customers may seem out of reach right now, retaining old ones is a key ingredient in boosting customer retention rate.

Churn 52
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ClickFunnels Affiliate Program— How Far Can You Go With It?

SaaS Metrics

Welcome to the world of business! I am going to take you to a world you probably have never thought existed. It is the ClickFunnels affiliate program. Are you tired of listening to so many ideas and tricks and plans? Baffled, puzzled, and mystified? Here’s the ultimate solution! In this article, we are going to take you to the tour of a new horizon of affiliate marketing.

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Startup founders: How do you make plans in 2020?

CloseSaaS

To say planning in 2020 has been a challenge would be a severe understatement. Learn 5 ways to make more flexible plans for your startup in 2020.

Startup 52
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White Vein Indo Kratom

SaaS Metrics

White Vein Indo is a famous strain grown in the dense forests of Indonesia. This strain comes from the special trees of MitragynaSpeciosa whose leaves are white Veined. This species of white strain is also available in the other two equally important strains such as red and green. The climatic conditions of the Indonesian forests are hot and humid which is perfect for the rich production of Indo kratom.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How To Digitally Transform Sales In Manufacturing

Navint

Sales 52
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Customer Satisfaction Surveys: The Complete Guide

SmartKarrot

Source. If you are running a customer-centric business, then knowing your customer satisfaction becomes too important. Your customer has to be completely satisfied with the value they are driving from your product. While they are using the product and you are practicing your own customer success initiatives, sometimes there is a gap between the two.

Scale 19
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Jul 27 – Customer Success Jobs

SmartKarrot

Role: Sr. Director, Client Services Location: Sunnyvale, CA, US Organization: Druva Druva is seeking someone who can lead their CS organization. As Sr. Director, Client Services, you are responsible for the ongoing success of the worldwide customer base. Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans a

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Top Customer Success Resources

SmartKarrot

What is the one thing that SaaS businesses have in common? Yes, you got it. Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. And that is why we have collated all the information here for your benefit. Find your single look-up useful resources right here.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.