SaaStr

AUGUST 17, 2024

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

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User Pilot

AUGUST 17, 2024

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

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SaaS Metrics

AUGUST 17, 2024

A simple grasp of cloud hosting security can empower you to safeguard your data—discover the essential concepts every non-techie should understand. The post Understanding Cloud Hosting Security: What Non-Techies Need to Know first appeared on SaaS Metrics.

Cloud 52

Cloud Metrics SaaS Data 52

User Pilot

AUGUST 17, 2024

Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

SaaS Metrics

AUGUST 17, 2024

Maximize your website's potential by exploring the pros and cons of various web hosting options—discover which type suits your needs best! The post The Pros and Cons of Different Types of Web Hosting first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS Cloud 52

SaaStr

AUGUST 17, 2024

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market. You need to understand and empathize with your customers, and this applies at all stages of the customer journey. To do that, you must: Align internally Understand your customer through data Maintain agility and adaptability We’re all consumers and like to be spoken to in

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User Pilot

AUGUST 17, 2024

Shelterluv is a CRM solution for animal shelters and rescues. The platform enables customers to handle tasks like tracking animal intake, medical history, adoptions, transfers, and other outcomes. We recently caught up with Matthew Brown, Shelterluv ’s Senior Customer Solutions Manager, who is in charge of their support and onboarding department. The main topic?

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User Pilot

AUGUST 17, 2024

Looking to get started with click funneling? This powerful marketing strategy can significantly boost your conversions and fuel product-led growth when applied correctly. In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization.

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Sales Funnel SaaS Benchmarks Social Media 105

User Pilot

AUGUST 17, 2024

‘How to optimize your product metrics for growth’ by Dan Olsen is one of the talks in this year’s Product Drive hosted by Userpilot. Intrigued? In this article, you will learn who Dan Olsen is, discover the core ideas from his book The Lean Product Playbook, and find out what you can expect from his talk. Let’s dive in! TL;DR Dan Olsen is a well-known product coach, speaker, and the author of the Lean Product Playbook, in which he introduces his Lean Product Methodology.

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Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Sign up for “How World-Class Product Teams Are Winning in the AI Era” by Carlos Gonzalez de Villaumbrosia.

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Underperforming Technical Team AI Technical Review CTO Coach 104

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer service representatives, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Technical Review 52

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User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Support 52

Customer Support Social Media Onboarding Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

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Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Churn Trends Retention 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Interviewing Software Review Customer Success 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Scale 52

Scale Leadership Interviewing Trends 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Onboarding 52

Onboarding Customer Support Social Media Trends 52

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AI

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer success directors, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Customer Success 52

Customer Success Scale Leadership Churn 52

User Pilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. This guide will introduce you to the best resources available for customer experience analysts, providing you with a curated selection of valuable materials to enhance your skills and knowledge.

Software Review 52

Software Review Customer Lifetime Value Customer Support Onboarding 52