The Daily Egg
APRIL 23, 2020
Large organizations have relied on CRM (customer relationship management) software for years. This type of software simplifies the process of tracking communications with customers, giving your customer-facing employees and sales force the kind of information they need to do their jobs as successfully as possible. CRM is a communication management solution that helps you manage […].
SaaStr
APRIL 23, 2020
So little old Team SaaStr just put on our first digital event, SaaStr Summit: Bridging the Gap. We had over 16,000 registrants in the end, and learned a lot. The speakers were incredible, from the CEO of Slack and Twilio and Zuora, to the CIOs of Zendesk and Nutanix, to the CMO of TripActions and Microsoft for Startups, to the CROs and heads of sales from Brex, Atlassian, Pandadoc, Salesforce, and much more.
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Intercom, Inc.
APRIL 23, 2020
As the saying goes “home where the heart is” and for now, it’s where you’ll find the office and the school and the shops and concerts too. H.O.M.E. is a special four-part series on Inside Intercom exploring what that means for various facets of life and learning how people across many industries and countries are managing to persevere with the help of technology.
SaaStr
APRIL 23, 2020
By Kara Kennedy, G2 Director of Market Research. 88% of businesses have shifted to remote work due to the COVID-19 pandemic, leading us all into uncharted territory. G2’s research team wanted to better understand how the pandemic is impacting software spend and usage, so we conducted a survey to find out. We found that as customers grapple with how to support their teams and keep the lights on, they’re turning to new software tools to maintain their competitive edge.
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Predictable Revenue
APRIL 23, 2020
We’ve known this about salespeople for a long time: they are on the frontlines of interactions with customers and, therefore, have a depth of knowledge of why people buy… and why they don’t. Unfortunately, that resource is often an untapped. The post Turn your critical internal sales knowledge into an effective training program with Christi Wall appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
APRIL 23, 2020
The state of business and sales today is uncertain. We’re all talking about it, and we’re all doing our best to adjust to the current crisis. What we’re not talking about as much is the aftereffect of this crisis and prepping for what this will mean for sales. We hope everything will snap back as soon as possible when bans are lifted, and people can get back to in-office and face-to-face work.
Nimble - Sales
APRIL 23, 2020
Nowadays the buzzwords across the business world are CRM and SaaS. Both these words are in trend due to some good reasons. There are many CRM and SaaS solutions present in the market helping businesses to work properly and efficiently in getting an increase in their marketing landscape and sales. Around the globe, businesses are […]. The post Why Your Business Needs a SaaS CRM Solution appeared first on Nimble Blog.
OPEXEngine
APRIL 23, 2020
We are now seeing business planning focus shifting to what the “new normal” might look like once the work from home orders are lifted for non-essential businesses. In our third quick poll in our series, we address potential changes to remote working and office space. We are hearing from members of the SaaS Community that they expect a reduction in office space requirements in the new normal.
Andreessen Horowitz
APRIL 23, 2020
This post first appeared in the a16z enterprise newsletter. Subscribe to the a16z enterprise newsletter and stay on top of the latest tech and trends. In This Issue: SaaS efficiency before growth. Moving to remote development. Zoom lessons for scaling. … The post SaaS Efficiency; Remote Development, Security, and Work; and Lessons from Zoom appeared first on Andreessen Horowitz.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Zuora
APRIL 23, 2020
Every week, we bring you the top stories and analyses from the global Subscription Economy. SolarWinds Software Available Via Subscription Excerpts […]. The post Subscription Economy News: Week of 04/20/2020 appeared first on Zuora.
OpenView Labs
APRIL 23, 2020
Welcome to the very first edition of In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know the some of the most interesting and innovative personalities behind the greatest startups in the world. Today we’re talking to Calendly Founder and CEO Tope Awotona to find out the best book he’s read in the last six months, what he’d be doing if the internet didn’t exist, and which actor would play him in a Calendly movie.
ProfitWell
APRIL 23, 2020
Today, we’re all in for the doers and the makers —with Product Hunt’s Makers Festival, WFH edition. Plus, an insider’s hack to better design, created with pure simplicity. Listen wherever you get podcasts: Top B2B SaaS news. The Makers Festival: WFH edition. Over the past several years, the crew at Product Hunt has put on the Makers Festival , encouraging makers to keep building, tinkering, and launching products.
SmartKarrot
APRIL 23, 2020
Role: Customer Success Manager Location: Hammersmith, United Kingdom Organization: Dassault Systèmes In this role, you will have to maintain the relationship with buyers to ensure perfect user experience and engage with buyers at various communities. You will be responsible for creating a strong database and improving the customer’s journey by helping them to find the right proposal.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
User Pilot
APRIL 23, 2020
Kommunicate.io is a Chat-based Customer Support tool suite helping companies combine chatbots with human customer support to deliver the perfect customer service 24/7. But while helping others nail customer support, Kommunicate’s customer success team noticed a disturbing trend: their customers kept asking for features that were already there in the product. 60-70% of users were using only 3-4 major aspects of the product – only a couple of major features, they weren’t exploring and
SmartKarrot
APRIL 23, 2020
Why is this question important? – “What are the other names for customer success manager?”. Customer Success is a relatively new and evolving function, therefore, there is fair bit of overlap in terms of roles, functioning and goals with other teams. Although Customer Success requires fair amount of collaboration with different teams across the organization, currently, the function itself is overlapping.
SmartKarrot
APRIL 23, 2020
What does customer churn reduction mean. Before we learn about the top things that CSMs need to arrest churn, we need to understanding that churn is of utmost importance as it helps us assess why customers leave and how it impacts the business. Modern business concepts have focused on two parameters Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLV).
SmartKarrot
APRIL 23, 2020
Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. Customer success is fast becoming one of the most vital functions for software as a service (SaaS) companies providing subscription solutions that deliver personalized services to customers for minimal investment.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
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