Intercom, Inc.

OCTOBER 6, 2020

Our work lives are riddled with anxieties. Many of them are natural and fleeting, and we deal with them. One that can haunt people, however, is impostor syndrome. The belief that we are a fraud, doubting our accomplishments and talents. “If you’re anxious about your abilities a lot of the time anyway, you’re 1,000x more so when performance review period comes around” Each year (twice a year in my case), that feeling is amplified considerably by the dreaded performance rev

Management 260

Management Engagement 260

SaaS Brief Submitted Articles

OCTOBER 6, 2020

Not just WHY you should SaaS-enable your software application, but also HOW to SaaS-enable it. Transitioning an application into a modern SaaS enabled offering in more of a challenge than many people realize or expect.

Software 130

Software SaaS 130

Neil Patel

OCTOBER 6, 2020

The terms “website accessibility” and “ADA website compliance” are increasingly being bounced around in the online business world—there’s a good chance you’ve heard of it. But many people still don’t know what, exactly, ADA website compliance means—or how it can impact a business. I’ll clear up all the confusion and give you a step-by-step guide to making sure your website is ADA compliant—and explain why it matters.

compliance 145

compliance Software Review Technical Review Transportation 145

FastSpring

OCTOBER 6, 2020

As a digital business owner, there’s nothing better than getting your first sale from your first real customer … not someone related to you. And after all the time and effort you put into understanding and connecting with your audience, you deserve that happy dance. But let’s take a step back and talk about the work involved in getting that first sale.

Social Media 108

Social Media Advertising Branding Investment 108

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Payments

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals. Customer support is reactive and acts as a resource for clients to use when they encounter specific technical issues and need help. .

Customer Support 105

Customer Support Customer Success Construction Churn 105

Andreessen Horowitz

OCTOBER 6, 2020

“I watched a video by Bill Gates and Steve Wozniac from the beginning of the personal computer age 25 years ago. When they were asked when they realized the PC was going to take off, they said it was serendipitous, … The post Investing in Scribe Therapeutics appeared first on Andreessen Horowitz.

Investment 104

Investment Engineering 104

Neil Patel

OCTOBER 6, 2020

66% of Americans check their phone 160 times a day. That’s a lot. When we’re not on our phones, we might be browsing the web on a laptop, playing a multiplayer game online, watching Netflix on a Smart TV and so on… The point is, we’re bound to a digital world which means that every business needs some form of online presence these days. The trouble is digital marketing trends change all the time.

Consulting 87

Consulting Marketing Sales Hiring Social Media 87

Andreessen Horowitz

OCTOBER 6, 2020

It’s not normal to talk to your employer about the details of your health: your current temperature, who you’ve been exposed to, whether your kid is sick, whether or not you’ve been social distancing. So how do employers handle and … The post Bio Eats World: Going Back to Work in a Pandemic appeared first on Andreessen Horowitz.

Healthcare 102

Healthcare 102

Chargebee

OCTOBER 6, 2020

We’re excited to announce our latest $55M Series F round of funding led by Insight Partners, and participation from our existing investors. This brings the total funding we’ve raised to date to $105M.

64

64

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

OpenView Labs

OCTOBER 6, 2020

Under normal circumstances, if you invested tons of time and money into building a product that also costs money to maintain, you probably wouldn’t give it away for free, right? I doubt anyone would. But if giving it away for free or allowing people free access to it would help grow your business in the long run, then it makes sense to do that, right?

Strategy 70

Strategy SaaS Sales Hiring Acquisition 70

Sales Hacker

OCTOBER 6, 2020

Today on the show, we’ve got Eddie Baez, the co-founder of Career Pipe, a recruiting agency and SDR training program for underrepresented groups and minorities primarily in New York City. Eddie is bringing B2B sales to a group of people that may not be as aware of it. He finds people that aren’t aware of what is possible in a sales career, puts them through a six-week training program, and places them in companies looking to hire.

Sales Recruiting 63

Sales Recruiting Sales Hiring Scale Sales 63

Inturact

OCTOBER 6, 2020

Paid advertising for SaaS businesses can be costly! We want to help you make sure you are properly monitoring your channel CAC and understanding if a channel is viable to scale, as well as understanding how each channel compares to your organic channel CAC. In order to do this we have put together a process to follow that takes into consideration the 3:1 LTV:CAC Ratio as the backbone of our testing strategy.

SaaS 52

SaaS Advertising Scaling Strategy 52

OPEXEngine

OCTOBER 6, 2020

Jason Purcell, Co-founder and CEO of Salsify, saw firsthand the crippling economic impacts of the 2008 Great Recession. In building Salsify, a product experience management company, he and his executive team expected another recession to occur at some point, and they knew they’d have to plan for the worst. In turn, they made contingency planning an annual priority.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

ChurnZero

OCTOBER 6, 2020

Superior Customer Success programs set great companies apart from their peers. Aligning client and vendor goals to create mutually beneficial outcomes can make a big splash – not just on customer loyalty and happiness, but also your bottom line. That’s why, starting this year, we’ll recognize organizations that have shown a commitment to fostering customer centricity with the 2020 ChurnHero Awards.

Scale 40

Scale Banking Onboarding Innovation 40

SaaStr

OCTOBER 6, 2020

When COVID hit in January of 2020, it tore through the landscape of B2B + Cloud events, canceling all events that thousands of companies rely on for pipeline and revenue. No one was truly prepared for the disastrous tsunami we call COVID, however, it is remarkable just how quickly businesses were specifically able to adapt and overcome this new challenge.

Entertainment 294

Entertainment Cloud Scale B2B 294

Neil Patel

OCTOBER 6, 2020

Ecommerce is still growing. Statista says worldwide ecommerce sales will grow from 4.2 trillion in 2020 to 6.5 trillion by 2023. The worldwide pandemic and the growth of remote work continues to boost ecommerce growth. This is a huge opportunity for ecommerce companies that are ready for this change. Your ecommerce business will need help. The huge growth in ecommerce means competition; as a result, ecommerce companies are struggling to get customers to their business.

Sales Hiring 106

Sales Hiring Marketing Technical Review Advertising 106

Audacix

OCTOBER 6, 2020

Web application vulnerability scanners have been around for a long time. And they've been ignored by most software engineers for a long time. Isn't it strange that the very people who build amazing software completely ignore other novel software that helps them secure their creations? Why do software engineers not like vulnerability scanning tools? There are many reasons behind this, but a primary factor is likely to be software engineers' lack of acknowledgement that they are responsible for se

Software Engineering 45

Software Engineering Engineering Software Outsourced Development 45

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