Fri.Jul 07, 2023

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The Two Biggest Mistakes I Made As a Founder-CEO

SaaStr

Dear SaaStr: What Were the Biggest Mistakes You Made as a Founder-CEO? I’ve made so many, it’s hard to boil it down to two. But let’s focus on the earliest days, in Year 1. The biggest two mistakes I made as a founder-CEO in Year 1, I not only made once. I made them again twice, maybe thrice. They were: One, starting with too incomplete a management team.

SaaS 264
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Clouded Judgement 7.7.23 - Hot Economy and Rising Rates

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Threads Meta’s Twitter alternative was released this week (Wednesday), and it appears to be a smashing success. Thursday was day 2 , and as of this writing (10pm on Thursday) there are 58m accounts already created.

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Sales and Marketing Execs: Know the Product Cold Before You Start

SaaStr

So over the past few weeks I’ve had discussions with 3 good revenue leaders and execs and 2 marketing execs that either left their roles or were let go. None of these folks am I super close to, but all of them I’ve known just enough over time to know they are at least good. Great? I don’t know them well enough. But I do know they are good. Good enough to do well, make good money, and add real value in SaaS.

Marketing 264
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OpenAI launches new alignment division to tackle risks of superintelligent AI

IT World

OpenAI is opening a new alignment research division, focused on developing training techniques to stop superintelligent AI — artificial intelligence that could outthink humans and become misaligned with humans ethics — from causing serious harm. “Currently, we don't have a solution for steering or controlling a potentially superintelligent AI, and preventing it from going rogue,” Jan Leike and Ilya Sutskever wrote in a blog post for OpenAI, the company behind the most well-known generative AI la

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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How To Boost Your Net Retention Revenue (NRR) to Over 140% with Insider’s CEO and CMO

SaaStr

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. “Given the fact that customer acquisition costs are increasing sharply, the most efficient way to increase revenue base is getting it out of existing ones.” In a survey by Influitive, 58% said customer marketing was very important, and almost 60% had moderate-to-significant revenue gains thanks to customer marketing.

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10 Salesforce Alternatives for 2023

Teamgate

Navigating through the complex features of Salesforce can often be overwhelming, especially for small businesses or those with budget constraints. Fortunately, there are countless alternatives in the CRM landscape to consider. In this article, we’ve done the homework for you, carefully curating a list of the top ten Salesforce alternatives for 2023.

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Navigating the Digital Economy: Online Payment Solutions for Small Businesses

Agile Payments

Navigating the Digital Economy: Online Payment Solutions for Small Businesses

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The Sandler Sales Methodology | Ultimate Guide

Teamgate

In the world of sales, there are countless methodologies and techniques to choose from. One of the most popular and effective approaches is the Sandler sales methodology. Developed by David Sandler in the 1960s, the Sandler methodology is designed to help salespeople understand their buyers’ needs and build strong, lasting relationships.

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4 Security Measures Payment Gateways Implement

Agile Payments

4 Security Measures Payment Gateways Implement Online shopping and other digital payments are something that we all take for granted - without spending too much time fretting about security. This confidence is down to the levels of security that protect us at each stage of the process.

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Lawyers and Incident Response can be a dangerous combo

IT World

Lawyers and C-suite leaders have the same basic mission: protect the enterprise from bad actors who want to do harm. But they often often approach the job in such polar opposite ways that they wind up fighting each other instead of working together. A new academic report on the topic from researchers at the University of Edinburgh, the University of Innsbruck, Tufts University and the University of Minnesota tried to document how stark those differences have become.

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Zuora Command Center — developed for your Zuora admin heroes

Zuora

The only complete solution for adopting a consumption based pricing model The post Zuora Command Center — developed for your Zuora admin heroes appeared first on Zuora.

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Apple was right not to run a social network

IT World

Witnessing the madness of "King twit" and the data-munching journey of that monarch’s latest competitor in the race to commoditize communication , I’m glad Apple at least put some priority on privacy when no one else in Big Tech chose to.

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Recruitment Services for IT Consulting Company

TurnKey Labs

In today’s rapidly evolving digital landscape, the growing demand for skilled tech workers far outweighs the available supply, prompting a prolific labor shortage that’s disrupting the tech sector worldwide. As an IT consulting company, you’re in the thick of this crisis. That’s where this post comes in, offering a lifeline.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Navigating UX: Design Considerations for Salesforce

CloudKettle

The importance of user experience (UX) in Salesforce cannot be overstated. With its vast array of features and functionalities, Salesforce serves as a powerful tool for businesses. However, a seamless and intuitive user experience is crucial for maximizing its potential. A well-designed UX in Salesforce ensures increased productivity, user adoption, and customer satisfaction, enabling users […] The post Navigating UX: Design Considerations for Salesforce appeared first on CloudKettle.

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5 Strategies For Successful Sales CRM Adoption Amongst Your Team

CloseSaaS

Wondering how to get your sales team to use your new CRM? It's a tricky situation. These five expert tips will help you boost your CRM adoption rate.

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How to Ask ChatGPT a Technical Question (BoorishBears on Hacker News)

Crafty CTO

This was in the context of a link to someone training / fine-tuning an LLM for the full corpus of AWS documentation. Many pointed out that ChatGPT probably does it better; lots of whining about “but ChatGPT gives me wrong answers, boo hoo hoo,” and then this gem. This gets it exactly right: one needs to skillfully guide ChatGPT and the results will be 10X better.

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What is Account White Space Analysis? Why is it becoming Critical in Business?

SmartKarrot

Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. If you are unaware of the processes to find those blank canvases or the ideas to fill those with customer satisfaction, you are lacking something very major.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Really, OpenAI?

Crafty CTO

In a conversation with a venture partner yesterday, I was talking up the value that ChatGPT can bring to knowledge workers. He responded that their firm had a policy against putting any confidential data into ChatGPT. My reaction was, that applies to the free version and / or the old days, that with the advent of paid subscriptions, OpenAI no longer trained their models using inputs from subscribers.

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