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We’re less than 60 days out to 2023 SaaStrAnnual.com ! We’ll bring together 12,000 of the top Cloud executives, VCs and more together Sep 6-8 in Silicon Valley!! Even now you can use this special code to come for the very, very last discount. Realistically, any CEO or VP at a post-revenue start-up can afford to come to Annual. But many others cannot.
If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.
Dear SaaStr: Under What Circumstances Should the Board Fire the CEO? Almost never unless you have no choice, or there is fraud, harassment, or other ethical or legal issues, once you have real, happy customers. See, e.g. Steve Jobs, Marc Benioff (although he had a brief, early stint where he wasn’t CEO at Salesforce), Facebook, Microsoft, etc.
If you work in marketing, there’s a good chance your leadership has asked you about Threads. If you work in social media marketing, then leadership has almost certainly asked for your early reaction to Meta’s Twitter clone. Should we make an account? Should we cross-post from our top-performing social media channel? What’s our content strategy? Whew.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!
Running a small business requires effective communication with customers, vendors, and other stakeholders. Email, being one of the most widely used communication channels, plays a crucial role in establishing and maintaining these relationships.
Running a small business requires effective communication with customers, vendors, and other stakeholders. Email, being one of the most widely used communication channels, plays a crucial role in establishing and maintaining these relationships.
Wondering how to reduce customer churn rate for your business? You’ve opened the right link! In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies.
From left to right: SoFi CEO Anthony Noto, Wise CEO Kristo Käärmann, Adyen co-CEO Pieter van der Does, and a16z Partner Alex Immerman. During a recent Connect/Fintech event hosted by a16z, Pieter van der Does, co-founder and co-CEO of leading … The post AI, Efficiency, and All Things Fintech in 2023: A Q&A with the CEOs of Adyen, SoFi, and Wise appeared first on Andreessen Horowitz.
Any seasoned leader in Customer Success knows that balancing the right resources and setting the proper groundwork is crucial to effective customer management. As a newly appointed head of Customer Success, you might be asking yourself, “What should I consider when allocating customers to my CSMs?” While seemingly straightforward, there are many layers to this […] The post Unlocking Potential: How to Allocate Customers to CSMs appeared first on Customer-centric Growth by Lincol
As we strive to find and support the most ambitious life sciences founders, we also work to connect these founders with exceptional advisors who have traveled the … The post Greg Verdine, Bio + Health Venture Partner appeared first on Andreessen Horowitz.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
There are many reasons we at TrackStreet believe manufacturers and brands should have a MAP pricing policy. For example, MAP pricing protects your all-important brick-and-mortar retailers from being repeatedly undersold by their pure-eCommerce competitors. And if you know what you’re doing, you can even use your MAP policy as a powerful marketing tool.
About Oliva Advisory Oliva Advisory is a recruiting agency that focuses on data analytics and business intelligence to match employers to the perfect candidate. Highlighted in this case study, co-founder, Timur Mukhamedzhanov is an impact-oriented enthusiast keen on entrepreneurship with 6+ years of hands-on experience in business development & project management.
Increasing online sales – what other guides are missing? The fact that Amazon surpassed Walmart in 2019 as the world’s largest retailer makes two things clear. First, more people than ever are making their purchases online. Second, the staggering amount of online consumers is bringing more retailers to the internet every day, fueling fierce competition in every product category.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) against the new location’s potential to generate revenue. And although the hard costs obviously aren’t as high in eCommerce, until recently online sellers had to perform their own cost-benefit analysis each time they considered expanding their reach online.
Step aside, Sherlock Holmes, there’s a new detective in town, and this one’s armed with cutting-edge technology! As your trusty guide and resident sleuth, I’ve joined forces with the brilliant developers at TurnKey, to unlock the mysteries of fraud detection with the unmatched power of machine learning.
Time for a quick review of the ways that antitrust law should affect your Minimum Advertised Price (MAP) policy. You might have read all of these concepts and best practices before—maybe even in some of TrackStreet’s previous posts about MAP policies and price fixing. But understanding how the various antitrust laws can play into your pricing policy is so important that we thought it would be worth revisiting here.
The success of any business is largely dependent on how well the workplace is managed. A well-managed workplace fosters productivity, innovation, and overall employee satisfaction. This article will guide you through several strategies to help you manage your workplace efficiently. The Importance of Effective Communication Establishing effective communication within your organization is.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
How to Protect Your Brand Online Do you know how much your eCommerce brand is worth? Have you ever calculated your brand’s actual contribution to the bottom line — either in dollar figures or as a percentage of your company’s overall value? Very few businesses do this, and that’s understandable. Calculating brand value is a tricky and imprecise science.
Leadership is a critical element in the success of any team and organization. Being an effective leader requires more than simply being in a position of authority. In fact, leadership has less to do with authority and more to do with the ability to motivate, enable, and inspire others to contribute towards. Read more The post How to be a Good Leader first appeared on SaaS Metrics.
Best Practices for Amazon Marketplace Pricing Selling on Amazon.com? Whatever pricing strategies you use for your other channels, even if they’re successful, you’ll still want to create a standalone, well-thought-out approach to how you price your products on Amazon. There are two reasons for this. First, it’s such an enormous and important retailer that how you price your products there can affect not only your bottom line but also your brand’s reputation.
As projects continue to become more and more complex over time, coupled with advancements in technology, different project management tools have emerged to help project managers improve collaboration and streamline their workflow. In fact, a recent study by Massachusetts Institute of Technology Center for Information Systems Research (CISR) discovered that most firms will lose about 28% of their incomes due to digital transformation.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
Being a content creator can be overwhelming. We all start with the dream of being our own boss and escaping the nine-to-five tyranny. But we end up being the worst boss we’ve ever met. No vacations. No time off. Always in hustle mode. That’s why many creators silently burn out. They silently stop posting. They don’t reply to DMs anymore.
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