SaaStr

NOVEMBER 26, 2019

sales team. I would argue it was one of the first SaaS companies of its time, but back then we called it an ASP, an application service provider. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams.

Scale 290

Scale Sales Hiring Underperforming Technical Team Sales 290

BetterCloud

JANUARY 15, 2025

With both high complexity and large volume, data within SaaS apps can be difficult to protect. This is why security teams require SaaS security assessments. Get answers to these 7 key InfoSec questions when buying your next SaaS app. A rogue actor can penetrate a SaaS app using an outdated or insecure integration.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Chart Mogul

SEPTEMBER 25, 2017

Documentation, more often than not, is an afterthought for many SaaS businesses. Building a world-class sales team. Building a world-class sales team. Putting together a comprehensive library of documentation. Why is good documentation so critical? For developer-focused products (i.e.

Underperforming Technical Team 68

Underperforming Technical Team Scale SaaS Technical Review 68

SaaStr

JANUARY 7, 2022

Have you ever had a sudden realization that you’re spending more on sales and marketing than research and development? If so, you aren’t alone –– the median enterprise SaaS company spends twice as much on sales and marketing than R&D. Remember to document your pipeline gen goals for all your sources. .

Sales Hiring 258

Sales Hiring Underperforming Technical Team Marketing Market Research 258

How To Buy Saas

MAY 28, 2025

The SaaS landscape is rapidly embracing generative AI. Tools like Unstructured and LlamaIndex load external documents (PDFs, webpages, databases) so the LLM can remember relevant information. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. Automation also alleviates the burden on security teams by handling repetitive tasks.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

Sales Hacker

JUNE 20, 2025

PLG, enterprise SaaS, marketplaces). Engage venture networks (the right way) VC talent teams can be a cheat code (and of course, we’re a little bias). For more, read How to Work with a VC Talent Team – a tactical guide to getting real value from these relationships. What to include: Role(s) you’re targeting. Trim the fluff.

Sales Hiring 96

Sales Hiring Sales Recruiting AI Search Scale 96

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. FULL TRANSCRIPT BELOW.

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

User Pilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Let’s explore how this silent threat impacts SaaS businesses and what you can do to combat it. It compounds quietly across every team, workflow, and decision. Sound familiar?

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Incredo

DECEMBER 12, 2019

Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Zach : SaaS-ish. Ari : SaaS-ish. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Aaron Beashel

OCTOBER 31, 2016

Alex co-founded the well-known SaaS company Desk.com before selling it to Salesforce and becoming the VP of Service Cloud (their second largest business unit, behind Sales Cloud). It was game-changing for the company, and for each team that implemented it. How to create a V2MOM framework for your company or team.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

FastSpring

APRIL 24, 2025

In this episode of Growth Stage, we talk with Amber Hinds , CEO of Equalize Digital , about how SaaS and ecommerce companies can make their websites and products more accessible to people with disabilities while also improving SEO, reducing bounce rates, and expanding their market reach. So important, regardless of ability.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 110

Technical Review Development Team Review Underperforming Technical Team Systems Review 110

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Provide the necessary training for your sales teams.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

The Angel VC

MAY 4, 2018

The mighty king of Freemium Like Zendesk, Yammer, and a few other SaaS companies that were all founded around 2007-2008, Dropbox was one of the early champions of the "consumerization of the enterprise" movement. Dropbox was the fastest SaaS company ever to hit $1B in ARR. And what an almighty King it is!

Underperforming Technical Team 143

Underperforming Technical Team Technical Review Systems Review Software Review 143

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Develop a Full Marketing Strategy 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

How To Buy Saas

JUNE 26, 2025

Whether you’re a startup founder tired of repetitive support questions or an enterprise knowledge manager looking to streamline internal documentation, read on to learn how ProProfs Knowledge Base can empower your customers and team with self-service knowledge. Let’s dive into the details.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Chart Mogul

MAY 30, 2019

We work hard to span all areas of the pyramid, with smart feature prioritization, solid help center documentation, regular NPS surveys, and now, proactive customer success. Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. At what rate is the key account segment growing?

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. The complete adoption of the cloud model has laid the ground for a major rise in new SaaS architecture concepts. The Monolithic era.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Teamgate

JUNE 27, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. 67% of sales are lost due to poor lead qualification. Many teams combine the two: using BANT to qualify leads quickly and CHAMP to dive deeper into opportunities.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

Intercom, Inc.

NOVEMBER 21, 2019

Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way. In the SaaS world, customers become even more valuable over time – with net new customers taking a back seat to the growth of all existing customers in any given month.

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

User Pilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Customer Support 102

Customer Support SaaS Software Review AI Search 102

Audacix

SEPTEMBER 14, 2022

If you need a straightforward explanation of ISO 27001 certification challenges, options and details for your SaaS company, you've come to the right place. It's a rubber stamp that shows that your SaaS company takes security and your service level commitments seriously. your enterprise customers. your enterprise customers.

Underperforming Technical Team 95

Underperforming Technical Team Cybersecurity SaaS Systems Review 95

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. As such, product gaps are opportunities for SaaS products to improve and grow.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Neil Patel

SEPTEMBER 28, 2020

You’re running a SaaS business, focus your attention on reducing churn and increasing MRR. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. A great agency asks probing questions that may seem simple, dumb, or unimportant at first. Here are a few examples.

Strategy 143

Strategy Underperforming Technical Team Advertising Scale 143

SaaStr

JULY 29, 2022

Jason Lemkin: One is, how do you penetrate tiny SMBs that aren’t Googling, searching, that don’t have time, and two, how do you subsidize hardware costs in SaaS? Subsidizing a little bit of hardware in the early days of SaaS isn’t that big deal. First of all, let’s flip the two points you asked.

Scale 268

Scale Scaling Sales Hiring Enterprise 268

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93