OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

APRIL 26, 2022

What support documentation did they view before churning? Qualitative Data Gathering: Surveys and Exit Interviews. Update Your Dunning Management System. Fred Linfjärd explains why making sure you have an advanced dunning system should be your first priority when battling churn. Check out the interview here.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. Dare I say SaaS. They were self taught developers.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Intercom, Inc.

MAY 3, 2018

If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product. We have documentation for everything we’re doing. It provides transparency.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. What are the characteristics of organizations that are likely to make them a good fit for the products and solutions your company sells? Sales customer insights.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

User Pilot

APRIL 7, 2022

Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. Qualitative UX data analytics tells the logic of the user experience with a web app. UX-Analytics-Instead-of-App-Analysis. Tag features and track engagement with Userpilot. What is UX analytics?

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Sales Hacker

MARCH 30, 2021

Now, without further ado, let’s listen to this interview with Neil Ringers. Revenue Grid, as an app exchange partner, has a lot of credibility in the Salesforce world. Neil Ringers: Interviewing people over Zoom is different than interviewing people face-to-face. Go to SalesHacker.com and create your profile today.

Scale 104

Scale Payments Technical Advisors Sales Recruiting 104

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews. They gauge candidates on three core values: simple solutions, empathy, and ownership. It sounds exciting, but can also be daunting.

Scale 54

Scale Scaling Sales Hiring Payment Services 54

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 153

Development Team Review Software Review Management SaaS Payments 153

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Baremetrics

FEBRUARY 3, 2021

Dunning Management: How to Recover Failed Payments. Remote Hiring: Our 5-step Interview Process. Baremetrics has been around since 2014, and we’ve documented the process. What I’ve Learned Building a SaaS App for Stripe Users. How to Use Customer Expansion to Skyrocket Growth (+ examples). The Baremetrics journey.

Sales Hiring 64

Sales Hiring SaaS Payments Payment Services Payments 64

ProfitWell

FEBRUARY 19, 2020

Interview process: If your company is remote, then that means your interview process will also be remote (most of the time). ReCharge has a streamlined approach to Zoom interviews. They gauge candidates on three core values: simple solutions, empathy, and ownership. It sounds exciting, but can also be daunting.

Scale 41

Scale Scaling Sales Hiring Payment Services 41

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products. Harry Stebbings. Krish Subramanian. Robert Hohman.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

JANUARY 13, 2021

Enterprise OEM software licensing is a multibillion-dollar segment of the software industry. It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

ProfitWell

AUGUST 28, 2019

Care by Volvo, launched in 2017, is a two-year subscription service where the use of a vehicle, insurance, and maintenance costs are bundled together in monthly payments. Payal Kadakia, founder and CEO of ClassPass , shared her hard-earned entrepreneurial lessons in The Forbes Interview with Steven Bertoni. CEO Spotlight.

Technical Review 40

Technical Review Sales Recruiting Software Review Payment Services 40

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., For this article, we interviewed multiple lenders to glean their guidance and insights. We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities.

Payment Services 95

Payment Services Payment Solutions Development Team Review Outsourcing Services 95

OpenView Labs

NOVEMBER 18, 2019

With software “ eating the world ,” as Marc Andreessen wrote in the WSJ back in 2011, every company was going to be facing these technology-related problems. The next step was building the organization and the product that could deliver a winning solution to the world. We had an idea. We had a market.

Sales Hiring 41

Sales Hiring Payment Solutions Payment Methods Payments 41

SmartKarrot

SEPTEMBER 26, 2023

The Importance of a Human Resources Playbook A human resources playbook is a valuable document for managers, human resource professionals, and employees for various reasons, including: Onboarding and training of new hires: this playbook offers a structured way on how to onboard new employees.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work. The same is true for companies who are dealing in SaaS products. Product Problems.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

FastSpring

JANUARY 8, 2019

A set of subroutine definitions, protocols, and tools for building application software. An API may be used for a web-based system, operating system, computer hardware, or software library. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. Back office.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

GetUplift

DECEMBER 12, 2021

Daniel Kahneman’s research supports the notion that we have two very different thinking systems. The first thinking system is irrational, spur of the moment thinking that’s emotionally charged and governed by habit. The second thinking system is rational and calculated. It’s deliberate and slower than the first thinking system.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? This is not a winnable solution.

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197

Outseta

OCTOBER 15, 2018

Spending or hiring ahead of budget to try to juice growth weren’t options in this model and we’d be forced to grow the way we wanted to: sustainably, with a focus on creative, long-term solutions for our customers and team,” said Savage. Further Reading SparkToro Raised A Very Unusual Round Of Funding & We’re Open-Sourcing Our Docs ?.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Tomasz Tunguz: That’s a living document. Claire Hughes Johnson : It’s a living document.

CTO Coach 120

CTO Coach Sales Hiring Sales Recruiting CTO Hire 120

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage.

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

Mucker Capital

OCTOBER 22, 2018

based auditing software firm AuditBoard, Daniel Kim and Jay Lee would probably be shooting hoops. Then there are some industry-specific risks, like PCI (Payment Card Industry) or HIPAA. Over 50 percent of my job was really just administrating spreadsheets and data on these documents. If they weren’t busy running L.A.-based

Payment Services 40

Payment Services VP of Engineering Interviewing Payment Solutions 40

Sales Hacker

FEBRUARY 5, 2019

For organizations with less than 500 employees, this solution absolutely nails it. A real-world example is Gusto , a payroll and benefits solution, which solves issues relating to in-house expertise and resources. In Gusto’s case, the solution isn’t (yet) relevant to enterprises which have a fully-baked HR team. Bonus Takeaway.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. This could mean training employees to use new software for virtual demonstrations or provide more social media support. Now, we’re bringing you the most crucial things we learned about sales management in our new sales era.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

Intercom, Inc.

MAY 13, 2019

Actions taken: I downloaded an app from my bank to help me track and categorize my spending. Proof points: I know what I’ve bought, when, and for whom; I’m quickly reimbursed by my employer; I don’t have any penalties from late credit card payments; I’m carrying less debt than usual; I never overspend, even though I’m spending more on others.

Onboarding 171

Onboarding Payment Solutions Payment Methods Systems Review 171

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. I think it’s a light documentation process. Eric Christopher.

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

Chart Mogul

JUNE 6, 2019

Yet, people lie at the heart of every software company, so taking good care of them is imperative for every SaaS business that wants to succeed. For us the software we use is the keystone that allows us to scale what we do. The recognized revenue report makes it easy to prepare accounting documents. Martin Raißle.

Payment Services 20

Payment Services Finance Payment Solutions SaaS Payments 20

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” But Tara Bryant, SVP of Sales at Pipedrive, thinks this is a mistake if you don’t have the right processes, systems, and metrics in place first. You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. And email marketing software costs very little.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

Chargify

JUNE 27, 2019

If you’re a person that uses social media tools, you’re actually super interested in the new ones, and how they might be different than the one you’re already using,” explained Laura in her interview on the Indie Hackers podcast. Here’s an example of a MeetEdgar ad. Very straightforward. But it works. image source).

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77